ComplaintsforSouth Mission Online
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Complaint Details
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Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
PO No. *********** I bought many bar stools more than as needed to keep spare ones so that I could replace broken ones with spare ones immediately. Later, when I opened spare boxes in order to replace the broken ones I found there were missing four (4) end-tips of gas lift handles. Before, gas lift handle was a long one piece. After, gas lift handle is in two pieces of halfway each, because the weight of a long handle flips a round metal cover underneath the acrylic seat when assemble it and it requires two persons to assemble bar stool, but only the weight of the female base half handle of the cut-in-two pieces handle is half of a long handle and it doesn’t flip the round metal cover when assemble it and it needs a person to assemble the bar stool. End-tip is the male half handle to join the female base half handle. manufacturer in China didn’t thoroughly inspect packaging materials for loose parts. I many times called and emailed Kenneth C*** from: Shipping Dept. South Mission *** ** ********* *** ***** *** ********* ** ***** at **************************** and have been waiting for a long time. Once he responded longtime ago and no more until today. Meanwhile, I moved: (i) Previous address: *** **** **** ********* ***** ** ***** (ii) Current address: **** * ******** **** ********* ***** ** ***** * Delivery for End-Piece four (4) will be to **** * ******** **** ********* ***** ** *****Business response
12/29/2021
Firstly, the customer purchased their order in April of 2019.
They first messaged us in August of 2021, which is 28 months after purchase. Even though it is hard to believe that it is hard to believe that they are missing a handle on 4 of these stools, since they pass through the manufacturers QC, we let the customer know that we would send replacements to him, when we were able to get them in stock. We notified him that we were out of stock in that product but would send replacements when we received our next shipment.
Sadly, due to the shipping shortage/backlog, it has taken much longer than normal. Once received, we will ship them out.
Customer response
01/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.