Business ProfileforCharlotte Russe Inc

I made a purchase at Charlotte Russe on Saturday (April 13, 2024). It was my first time shopping at that store in the Mall in Comlumbia (********, **). I went back on Sunday (April, 14, 2024) to return a dress I purchased because I needed it to be longer and requested a refund back on the card I used. I was told that I could not return the dress but could only do an exchange or get a store credit even with a receipt. I told the cashier I had the receipt and she said that was their policy. I was not aware of the policy since it was my first time ever shopping at this store and the previous cashier did not say anything about the policy. If I was told this information from the beginning I would have been able to make a more informed decision. The cashier was rude. I said I would never shop in that store again and she said that she didnt care. I asked for her name and she said she didnt have to tell me. I then asked for a manager and she stated that she was the manager and that I could come back and speak to someone else. With that attitude and horrible customer service from a manager I will never shop at a Charlotte Russe Store. Customers should be told about the exchange/store credit policy before making a purchase. I am very disappointed in how I was treated by a manager especially with my children with me. The manager worked on Sunday (April 14, 2024) and had bright pink hair.