ComplaintsforSCRAM of California Inc
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was court order scram removal on Jan 27th 2024. I return the home base station along with the ankle monitor. However they kept my bank information and Im still being charged the $231 biweekly fee. I called right away and let them know they seem to have brushed it off. I also left a voicemail and requested for a supervisor to contact me to resolve this matter no response whatsoever, Im simply fed up with this SCAM of California they should be looked at. I will now have to call my bank and have this charge dispute. What this company is doing is wrong and are robbing peopleBusiness response
07/12/2024
After reviewing the complaint with our office, we found in our system a "*********************" who was appears to be the consumer. It appears we failed to shut down his payment subscription and he is owed a refund of $396. The refund request has been submitted and the consumer was called and explained the situation and action taken.
Initial Complaint
01/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I was sentenced to wear a SCRAM (SCRAM of California) bracelet for 30 days. I did that in January 2023. They have refused to provide myself, my lawyer or the court with proof that I did this. I have been calling for months. They keep saying the will send the information/verification to the court and has not done so. This has resulted in 2 warrant and revocation of my probation.Business response
01/29/2024
Attached is the status report that was sent last week on this matter. Our Program Manager and her team did not see a request until last week. Our office tried to call her back to inform her, but her voicemail was not taking any voice messages.Initial Complaint
10/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Required to have a breathalizer device per washington DOL. Scram Systems is the holding company for LifeSafer. During initial installation Super Street Auto confirmed there was no issue with my battery / alternator or other issues that would prevent the device from working properly. I had it I for almost 60 days.My device had issues since installed and created issues for my car. When I called their 24hr customer service they attempted to get a mobile service out to me but the nearest mobile service option was *******,**, 70 miles away, and they refused to come down to *********, **. The only option I have is to tow to the service center. The customer service representative advised the tow would be reimbursed.The first time I contacted your customer service center my device was locked for a missed blow however their monitoring video /log shows I was not in the vehicle at the time of said missed blow which means the device was on (running) while the car was off. They requested a mobile service but the nearest one, *******, **, refused to make the trip. This was the first unreimbursed tow to Super Street Auto. The second time I had to tow 9/29, Super Street Auto needed to repair my handheld device (blower) they also stated that my alternator was in need of repair. I enlisted a mobile mechanic ***** Auto to repair my alternator although I had stated that the device MUST be hooked up wrong since it runs while the car is off because my alternator should not need to be replaced. On 10/11 my alternator was replaced and on 10/16 my car was again immobile. I had to pay for a tow yet again 10/16 to request removal of the device.I reached out to customer service and they denied my claims and gave no option to appeal.Business response
10/28/2023
This is not our company. We do not operate in ********** or use interlock or car breathalyzers. The complaint referenced "SCRAM Systems" which is a manufacturing. Perhaps that is who this is for? We are SCRAM of California, we don't have manufacture anything, we provide services. Again, this is not our company.Customer response
10/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this may be the incorrect company.
Regards,
*********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.