4 Customer Reviews
Review from Yingqi Z
1 star09/09/2024
The doctor is very unprofession. They refused to give us the prescription we want because they don't have the medication in stock. They don't allow us to purchase the medication we want on other places.Review from Celina G
1 star09/03/2024
Vetco staff and vet in ***** were dismissive, unprofessional, discriminatory and aggressive in handling our year old rottweiler puppy just because we had a basket muzzle on her. They did not complete the wellness exam but okayed her to be administered her vaccines. Our pup was whimpering and choking during the administration of the vaccines. My husband started recording with his phone and was told to stop recording and leave the room. Afterward they made a statement on the notes that our dog is no longer allowed to visit any Vetco Clinics in the future! We have been loyal Petco customers for a decade. It is sad that they are affiliated with these veteranarians and staff that are supposed to have the best interests and trusted care for our loved pets. I am tremendously disappointed and want to warn other animal lovers and pet owners of such poor service and mistreatment.Review from Michele G
1 star09/02/2024
Vetco charged me for a Kitten Pro Plan that provided all vaccinations, worming and microchipping for my kittens in one package. My kitten got out of the house, so I sought my records on my pets microchipping. I called into the customer service line and was told that for some reason they had not microchipped either of my pets (I brought two). I highly recommend that you do not use this service if you care anything about your pets. I don't feel confident that they even gave my pets all of their shots as they should have. My pet is lost and now I don't even have the microchip to rely on. I don't feel even a refund for the microchipping compensates me for my loss.Review from Diana E
1 star06/24/2023
I will never use again. First they cancelled an appointment at the last minute for a dog that needed his second inoculation in a series (otherwise not effective long term). They had scheduled the appointment and refused to set up another appointment for me and also suggested I try another PETCO location an hour away. Offered a piddly discount. So the money for the first as well as protection went down the drain. Then I needed to get an actual prescription records for my 2 dogs so I could go to ****** to get needed meds for Heartworm and fleas. I made an appointment, told the csr that called, then went down to the store to get it. Note I had a copy of an emailed version in hand, but pharmacists will not accept signature unless in ink. The ting they emailed to me said I could go to another pharmacy. When I got there they said they did have a printer so could not give me a prescription. The woman was definitely lying to me since I saw other people walk out with printed papers (Bill) in hand. Now I have to go to another vet with my 2 dogs and get tests for heartworm and shots done again. So this has been an expensive learning experience that no one should go through.
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