Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company sent expired protien bars, expired in December of 2021 and will not issue a refund. The product was ***** and dried out, not edible.
Business response
06/06/2022
We are all about getting our hands on insane deals, and then passing them on to our customers. Sometimes that means products are Short Dated or even Past Dated, but that doesnt necessarily mean they are any worse! Most supplements do not change in efficacy, flavor, or texture until many months past the Best Before date. To be sure, our team continually tests the products to ensure what we are selling provides value that far exceeds anyone else.
We can appreciate that this customer was unaware of the Best Before date posted on the website, and that the quality was not reflective of the samples we had tested ourselves. The customer also reached out through a Customer Support email, and a refund was issued for this purchase.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.