ComplaintsforRia Health

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is one of many telehealth companies that care nothing for their patients and are simply trying to scam people out of their money in exchange for a very expensive prescription. RiaHealth promised me that I would be billed $300 monthly for services, which included prescriptions and counseling sessions (although the counseling sessions lasted 17 minutes and simply had someone tell me to go speak with a licensed psychiatrist. My response- why am I paying for you? I thought thats what I was paying for). When I received my first bill of $864 I immediately called them to see what was going on. I was told that the salesperson lied to me and that I should have checked the contact, which indicates $864 per month. Well I should have checked in retrospect. Instead, I accepted the amount and immediately cancelled. Then I received another bill for $864, stating that I had not cancelled in time! Their entire scam is to wait to send the first month bill until it is 1. too late to cancel for the first month and 2. too late to cancel without being billed for the second month. This is a complete scam and totally unfair business practice.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 7, 2023, I was charged $350 for this program. The payment plans were explained to me and I chose a plan with a higher initial outlay then lower payments. My wife asked if we would be getting an itemized bill to submit to insurance, since she had confirmed our out of network coverage. We would pay out of pocket and then we would submit the bill. The nurse/clinician on the line during the check in said that *** does not do an individual bills per service but we would get a "superbill" after several months of treatment that we could submit to insurance, that it was the equivalent of an itemized bill, and that all of the services would be listed. My wife called to request a superbill on September 22, after "several months" of service. AT THAT POINT, and no point earlier, the customer service representative advised her that "some insurance companies do not like our superbills, but call us and let us know what they need if you have any trouble." The "billing summary" included a diagnosis code but no procedure code. It also listed the bulk payment and then each individual service was listed as $0.00. Accordingly, our insurance company read the $350 as one service, rather than for multiple services. *** declined to provide an actual itemized receipt with legit codes and charges. Carefirst ********** declined to pay due to ***'s billing practice. *** did not offer a solution but instead exited me from the program without contacting me, and without notice or warning, due to "problems with insurance." The person who engaged with us in the original intake interview when we specifically asked about insurance never once mentioned that there might be an issue with insurance, or the nuances of ***'s "bundle billing." Essentially it is fraud in the inducement, since I was led to believe that I would receive an itemized bill that would be suitable for insurance purposes. I am unable to complete the program (I was summarily expelled) and I request a full refund.

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