ComplaintsforWells Fargo
Additional Complaint Information
Wells Fargo came to BBB’s attention in November 1978. A review of complaints was completed in June 2024.
Consumers are urged to review the following links for information on account security.
https://www.wellsfargo.com/privacy-security/fraud/report/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They enrroled me in an overdraft protection service because they overdraft me for a meaningless transaction for the amount of $17.50, and ever since they have declined every single one of my transactions. That means I am going to go hungry this month. I leave alone and all my friends are low income people, so I can't resource to them. I don't have food stamps nor ******** and I live on a Retirement Pension. Besides, that overdraft protection service they enrroled me in comes with a $50.00 charge for every overdraft you incur.Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmnnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmnmmmnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmkmmmmmmkmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm...mm.......................mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmBusiness response
08/14/2024
Please see the attached business response.Customer response
08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.The Bank always wins!
Sincerely,
*****************************Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transactions: 5/27/24 Amounts: $76.00, $8.03, $7.48, $71.53, $58.85= $221.89. I made a claim about these transactions as I did not authorize these.They gave me a provisional credit on 6/3/24. 8/9/24 Wells Fargo Reversed the provisional credit, and took $221.89 from my account. I called the claims ***** the rep. stated the reason it was closed was because I used my chip with the physical card. I stated Showed it was digital pay the day I made the claim. He stated I was physically at the location, therefore they took the credit back. I asked for a supervisor, and told her I was recording the call. She told me a chip was used with the physical card, and a chip can NEVER BE DUPLICATED. I stated 99% of the time I use my digital wallet with my debit card on it, and I do not put my card into pay my transactions. She told me, well I I see a Target transaction that same day the fraudulent transactions were made using the chip. I pulled up my receipt from Target to tell her that the time she is claiming I made the transactions do not match the time in my receipt. She also stated that the location of this restaurant is 18 miles from my house. I asked to have the address of this restaurant, and she said she will get it for me. She comes back from hold, and states she doesnt know where it is. I told I was still recording and asked that her being a supervisor not being able to see this information was correct? She stated I am not a supervisor. I asked the male rep. to transfer me to a supervisor. Then, she claimed later in the call that she was not a supervisor. They told me I was physically doing these transactions, however when I told her my Target receipt showed it was digitally paid for, she back tracked, and said the fraudulent transactions were digitally made as well. I repeat what all she was stating to me, and when I repeated all her discrepancies she hung up. If you ****** the place, ****** shows it is a scam others have had too. I never made these trans!Business response
08/15/2024
Please see the attached business response.Customer response
08/15/2024
Complaint: 22120309
I am rejecting this response because: They are claiming I authorized transactions I did not authorize by using my card physically. Wells Fargo are thieves. This bank needs to be investigated. They are stealing from me. I have on a recording the banker stating it was a chip used physically, then changing her story stating the transactions were done by tap by my phone. The rep stated I was on my online app, when these transactions were made, but if I use the app it is to make sure I have money in my account as a transfer money often.I highly recommend this be taken to the higher executives. ******* referred back to the exact same employees, who are lying that I did these transactions. No investigation was completed.
Sincerely,
*********************Customer response
08/16/2024
Subject: Re: You have a New Message from BBB Serving ***************** Area and ***************************, Complaint #********I figured out the transactions. The receipt times didnt match up, no location given to me by Wells Fargo, and ****** didnt bring up the location, therefore I made a complaint. However, I figured out the transactions, and I did authorize them. I figured out the location, when Wells Fargo didnt and still hasnt provided me with the location on their end, which is why this complaint occurred.Please delete my complaint/response. I apologize to ******* for the response I made yesterday on my complaint.Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I sent $105 via Zelle on 07/01/2024 to ********************* and he did not receive it. I called immediatley and informed them and was promised the funds would be returned to my account in a few minutes. There is also a $300 new account bonus unpaid and over $100 in fraudulent charges which I finally got sick of their inability to act, so I closed my account. I have been called week, I can barley understand her, but she keeps repeating "this will take 2-4 weeks to investigate". I was told i WOULD receive the $300 bonus even though I didn't include the correct promo code because I had to use my phone to open the account. If the math from the woman calling and stalling is correct, it is going to be another 8 weeks. I just talked to another barely understandable rep there and he claims the $105 WAS returned to my account, but they have my access cut off and he would not provide any proof - I will not let this woman continue to stall and count on me to let it go. I am also filing a complaint with the **** for fraud & deceptive trade practices if my money is not sent within 1 weeek.Business response
08/08/2024
SAGE is closing this BBB case ******** as a Duplicate to BBB case ********.Customer response
08/08/2024
Complaint: 22107280
I am rejecting this response because:all I am getting is the same barely understanadable woman saying it will take 2 - 3 weeks to investigate
Sincerely,
*************************Initial Complaint
08/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Refuse to allow me to make house payment which is up to date. They want to foreclose on my recently deceased mother in laws house but federal law supposed to protect us. We have made the pay for over 18 years now its not allowed.Business response
08/08/2024
Please see our attached resolution letter.Initial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Wells Fargo took money out of my account without asking me they told me they were gonna send me a check for it and they have been Given me the run around. They keep telling me they'll cancel the check they mailed and mail another but I never received even a counsel chat for several times that they told me they were sending it.Initial Complaint
08/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
According to wells fargo a claim was filed on my business account on Feb 16, 2024 for an unauthorized wire transaction for 571 dollars thru my factoring company, wex capital. I reached out to my factoring company and they have no record of this claim what so ever. Now wells fargo has put a block on all my account, which prevents me from accessing my funds. And even if my factoring company did submit a claim on February 16 2024, why did the bank wait till August 02, 2024 to take action, it doesn't make since. I know for a fact, i received over 50 wires and ach payments after February 16, 2024, i believe there's fraudulent activity going in with in this company, please help me to resolve this matter.Business response
08/09/2024
Please see the attached Bank response.Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
08/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom It May ******** My name is ******************* and I was subjected to a dishonest credit card transaction in Cancn, ****** on March 27th of this year. I took a taxi back from the airport to my hotel, and upon arriving, the taxi driver stated that the price would be USD 70 and showed me that amount in Mexican pesos on a card reader. I agreed and handed the driver my credit card, he claimed that "the card didn't work" and was eventually successful in swiping my credit card. At this point, I asked the driver for a receipt, and he said he was unable to print one. I sighed and exited the vehicle. Upon doing so, I immediately got a notification from Wells Fargo (WF) that two identical charges of $627.57 were being run on my credit card. I called WF, canceled my card, and opened a fraud claim within 15 minutes of leaving the cab. However, it has now been over four months of communicating with WF, and I am still held responsible for the initial charge of $627.57. I have communicated with upwards of 15 individuals at WF from their ******************* Claim Assistance *************************************************** and ***************** Each time I open a new claim/case, it is denied, because I was not given a receipt for the correct amount of $70. I have also contacted the card reader company, Payclip, and ***** and filed a claim with the Better Business Bureau, all to no avail. ******* also provided a forged document, with my signature forged on the bottom of the receipt. I submitted my actual signature, and WF still refused to file a dispute on my behalf to *******. Any help you can provide me in this matter would be greatly appreciated. I have exhausted every avenue at my disposal, and am actively seeking new ideas for how to resolve this issue. Thank you.Business response
08/08/2024
Please see attached bank response.Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 19th July, my husband initiated $5000 domestic wire transfer to our attorneys bank account **** of America. At the same time, there was ********* security software update issue that many institutes were not able to function properly. It resulted the return of our wire, however, a $45 return fee was charged.We had contacted Wells Fargo customer service and a lady opens a escalation case for us (case no given : CMPP0724243ACD091BT258) since she checked our wire transfer record and everything was correct. Today (1st Aug), I called the customer service again trying to get an update since no one contacted me within 48 hours as the lady promised, and a gentlemen help me but told me there is nothing Wells Fargo can do and I need to call BoA to ask the money back by myself. Since I do not have BoA account, there is no way for me to even reach out to a service rep of *** for help. As a loyal Wells Fargo customer, I was charged for no reason but only system issue, and no one in Wells Fargo can help me. Though its only $45 this time, who can assure me it wont be $450 or $4500 next time ? If this is how the banking system works, customers money is not safe in ********************** at all.Business response
08/07/2024
Please see attached bank response.Initial Complaint
08/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went in the branch talked with Branch Manager 2021 and cleared on this late fee payment now July 2024 statement is show that I need to pay .called and talked to the representative asked me to bring statement 2021 and it showed in their system its payed but unless have a segment from the bank she can't do anything about it.Business response
08/08/2024
Please see attached response.Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was towed by recovery network of ******. Damages were done to my vehicle. Submitted proof and Wells Fargo hardly denied my case even with video and photos proof of the even.Business response
08/08/2024
Please see attached bank response.
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Customer Complaints Summary
5,968 total complaints in the last 3 years.
1,903 complaints closed in the last 12 months.