ComplaintsforLyft, Inc.

• Initial Complaint

  11/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11-21-24 around 4:30pm I requested a lyft ride. The person who I was paired with was named ****** he drove a ***** Accord (TVZ6982). He was driving very unsafe. First he took the wrong way and wasn't paying attention to the *** at all. He was being very rude telling me to relax and instead of listening to me he turned up his radio blasting it and took an entierly different route to take me home. He wasn't even paying attention to the *** at all. He took the highway and started going the wrong way. He drove straight through a construction site to get me home that was completely blocked and he shouldn't have gone through that. Burping and smacking his gum the whole way. He put his car in park at a stop sign and drove off the road. He also almost got into a wreck because he kept nudging the back of the car in front of us. He was very very rude to me as well. I contacted lyft to let them know about the situation to see if I could get a refund but they are not helping me with he situation at hand. I am wanting to be refunded for this trip. I was scared for my life. I shouldn't have to pay for someone driving horribly. Then the driver blamed me for his horrible actions. The is not ok. I am seeking to be refunded the full amount for what I was charged. I shouldn't have had to go through that.

  Customer response

  11/22/2024

  Hello,

  I am contacting you to let you know you can close my case. They issued me a refund and helped me out alot. So thank you. 

  Complaint ID: ******** 

• Initial Complaint

  11/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Re: [Lyft] Re: Follow-up from Lyft Hello ***** This may be the third or fourth time I have repeated my request because my request is not being read properly and therefore the request is repeatedly not taken care of. I also had a horrible drive experience and this company makes it impossible to not only submit comments successfully but to not have anyone from their company contact me is unacceptable. I finally got though to an employee, but only on the chat feature, and only after trying the chat function several times, because whomever was on the chat did not take care of my request or did not know how to. This is the message I got in the Lyft app, please fix it, as I should not have to contact this company several times. This company also has no direct email or phone number to talk to employees directly which I have never heard of this unacceptable practice at other companies: You currently have an unresolved Lyft payment associated with your account. You may not delete your account until the payment transaction has been completed. Please try again after that. I can’t delete my account . I would appreciate senior management or a senior Supervisor to respond back to me as no one is reading my request properly at all and I am having to contact this company through its deceptive and difficult contact methods. I have also complained to Better Business Bureau to finally get assistance about closing and deleting my account permanently, especially after a horrible and unsafe driver experience. This company has not made any effort to quickly and kindly help me with the unsafe experience. I finally got a refund but I was never told about what would happen to that driver. The refund I got should not be delaying my deletion. Please delete my account permanently and notify me asap with a confirmation. Thank you, Zara

  Customer response

  11/18/2024

  Good evening,

   

  I hope you’re doing well.

   

  This complaint I filed may need more information.

   

  I found out today from AskLyft direct message that there is a hold on my account because of a chargeback from my credit card company and that is why I can’t delete my account.

   

  This company never informed me of this, especially because it’s from charges from July 8. I successfully won a dispute with Lyft and even my credit card company is saying that this company is not a good business and they have dealt with disputes from this company and have heard of no or bad customer service.

   

  Also, just received I was able to speak to someone over the phone (safety dept though) and he said he would transfer me. The call dropped but it seems like he asked someone to contact me in chat, which is Mainly how I’ve been trying to get someone from the company to help me. He typed a very offensive word to me as you’ll see from the included screen shot. They can’t simply remove an inaccurate hold on my account and use foul language as well.

   

  I also left a VM to the general number, I believe.

   

  Thank you for your help in advance,

  Zara

  Customer response

  11/20/2024

  Good morning,

   

  Thank you. Ok, this case can be closed.

   

  Thanks so much for your help,

  Zara

   

• Initial Complaint

  11/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Requested a ride, the fare was for $31.90. All of the sudden I received a text message letting me know they had found a closer driver and I would be picked up sooner. I didn't look at the app, just jumped in the ride. As I was getting off in my destination I noticed the price changed to $152.97. definitely bad business practices. I didn't even get an opportunity to deny the change. Now I'm stuck emailing back and forth with Lyft, as they don't even have a customer service number or chat.

  Customer response

  11/14/2024

  Good morning,

   

  I just received a reply from Lyft with an adjustment to the fare. I am satisfied with the resolution.

   

  Would it be possible to note the outcome on my complaint?

   

  Thank you for the time and assistance.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On November 3rd 3:19 AM I ordered a Lyft and the driver ***** (Case #********* submitted with Lyft) came and said “If we wanted a ride we needed to give him cash now” I said “No I already paid on the app, you should be ashamed of yourself” and he said “You’re going to pay for that b**** get out” As all 5 passengers exited he continued to whisper things under his breath so I immediately canceled the ride and ordered another one. 2 Days later (Nov. 5th) Lyft charged me a cleaning fee for $150 + $6 ride cancellation fee. I submitted a case to dispute the charges with Lyft and they responded stating the cleaning fee was reviewed and I would not be getting the fee removed. I never took the ride with ***** which shows on the app as cancelled so there is no evidence provided that I damaged his vehicle. I am requesting BBB reach out to Lyft and resolve this matter as this is improper business practice and would like all fees removed as I never used the service.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/2/2024 at 12:00 am, I requested a ride from Lyft. The driver’s name is **** ** Upon getting inside of his vehicle, there was a funny smell so I opened the window for some air. Fifteen minutes into the ride, the driver closes the window and stated that he has an air purifier. However, I did not feel comfortable with the window being closed so I asked to to reopen the window. The driver then stated that he was going to open the front passenger window. I was sitting in the back seat of the front passenger side and asked for a third time to open the window to where I was sitting. He reluctantly opened the window and proceeded to open the window some more. Throughout the ride until I got home, I was facing the window for air. I was dropped off at 12:41 am and I closed the window upon exiting the vehicle. I had a a bookbag with books and a bag with clothes. No liquid or waste of any kind was in either bag. Furthermore, my bookbag was closed throughout the entire trip until I went inside of my building. I provided feedback at the end of the ride and gave a low rating because of the smell in his car. At 7:45 am, I received an email from Lyft stating that I am being charged a $150 damage fee. I have made numerous attempts to contact Lyft to clear the issue because at no time did I cause any kind of damage. However, Lyft has been very unhelpful in this situation. Not to mention, I don’t even know what the damages are. I strongly feel as though I was charged a damage fee because I gave him a low rating and I don’t think that’s right at all. I have provided documentation to support this complaint.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Last night I used Lyft for first time,in order to do so you have to order their services ahead so I did and provided my credit card information as well,where they had to pick me up was on a very dark Rd ,and a unsafe neighborhood,I was out side on this street they sent me a text which u can never reply to saying they where on their way and I needed to be ready they would only wait 5 mints if I wasn’t there and I would be charged for their services even if I didn’t get the ride,so then it was time for my pick up but no one came so then I got a text saying they where there but they wasn’t,so I started walking towards the main Rd in dark in Country as I got to the main Hwy I noticed a car in dark with parking lights on in someone driveway but near the house not near the Rd ,I flashed my light on my phone,I was so scared it was misting rain dark I had on no jacket and ******* and it was cold,I went in driveway of these people house and there is no way he could had thought this was where to pick me up the street name was different even the number address was different,the vehicle pulled towards me I flashed my light to see was it the right vehicle it was before I got in I asked are you Lyft cause nothing was advertised like a light of the company name ,he said yes I asked why r u at the wrong address ,he replied he was at the address sent to him,I got in on my ride home he was all over Rdlike he was drunk are high,well he brought me to my address without me telling him it was it cause I could see his GPS on display in his vehicle.Well I made it home safely thanks to Jesus But I will never use them again.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Lyft will force you and letting them keep your money for a ride . You have drivers that are unable to communicate whether they can’t understand English or there too old to read the gps . You can’t cancel to get another one . Because it says driver is on the way even though there 15 minutes away

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Lyft needs a proper form of Contact. A big organization with no live chat or phone support for immediate assistance is preposterous I left my phone in the lyft . Lyft have no option to access account without the phone, which I'm sure lost phones happen regularly. Then waiting 12 hours for a response. A lot can happen in 12 hours this is unacceptable.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  October 10th 2024 i took one ride tht was 9.99 , i was charged the ***** as well as *****, i have sent lyft multiple emails and they have not replied, these people are a scammer.

• Initial Complaint

  11/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a gift card in October 2024 for my Grandson. He is 15 years old and has his own Lyft account. He was not able to use the gift card. At this point I found it very hard to communicate with Lyft. Every email I sent was never responded to. The customer service phone number that was provided was an automated message instead of an actual person and after the message the call would hang up with no available option to request help. At this point I was able to reach out through chat which went nowhere. Due to the fact that they were not able to discuss my Grandsons info with me. I then took time out to visit my Grandson and we both went through his Lyft account. I saw that he had alternate payments disabled so I enabled them. We then both reached out to Lyft and at this point they REMOVED the gift card. When I explained to them that they had not refunded my money they then put the gift card back on my Grandsons account. At this point we believed that everything was fine. However, today my Grandson needs to use Lyft and he is still not able to use the $50 gift card that I purchased for him. Even when alternate payments are enabled, my Grandson is not able to use the gift card. Rather than to continue to go back and forth with Lyft, I will label them as SCAM ARTISTS for selling gift cards that really cannot be used and will also be looking into how many other gift cards they have sold to people that dont work and that they claim that they do not give refunds. There should be a class action LAWSUIT against this company if I in fact find out that this is a hustle and a scam for this company

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩