Customer ReviewsforCheckr, Inc.

Checkr is really not helping people as they should they're allowing people who really should go through background checks to work but people who actually need to earn money they are putting in considered status specifically with doordash. I personally should get in review again because I have a valid active driver's license and unfortunately doordash won't do anything unless check or changes it to the green status of complete. I really wish they would use a better company.

Thank you for reaching out to us.
As a Consumer Reporting Agency, Checkr reports records that are requested by the company you applied with and provided by the agency or office that houses those records. Checkr does NOT assess your report, make recommendations, or determine company requirements regarding engagement.
If you believe any records on your report are inaccurate or should not be reportable, you may submit a dispute via the Candidate Portal or by reaching out to us, either directly or in reply to this correspondence.
Please note that paying off fines and tickets or otherwise satisfying a court and/or state Department of Motor Vehicle (DMV) penalty does not always result in the removal of the associated record. As long as a record is returned to us by the office that keeps that record, it will be included on your report and may be taken into consideration by the company you applied with.
If you are attempting to dispute a decision made by the company you applied with, please reach out to the company directly.

I am only giving them a 1 star because there is nothing else lower. I deliver for Ubereats and they have not completed my background check that they have had since June (it is now October almost 4 months later). They have done NOTHING to assist and fix the issue. I constantly get the run around when I talked to them.

Thank you for reaching back out.

Please understand that the estimated completion date on a pending report is simply an estimate based on historical turnaround times. As a ************************** we are not able to guarantee a reports completion date as we do not have the ability to impact the record request process or timeline at any given county court. An update to the estimated completion date is not reflective of a hold being placed on a report.
Once your reports are complete, they will be available to download from the Candidate Portal.
Thank you for your patience!

I have a 14 year old misdemeanor *** conviction out of ***NYS said I didn't have to register for the charge,and gave me documentation. Checkr is the only company that consistently reported my 14 yr old ************* NYS your not suppose to report any adverse information after so many years,yet they consistently ****** problem,I have a great transportation job with a *********** all because they use another background check co.Checkr is going to cause many employers good workers because every state has different laws regarding hiring. Which Checkr is clearly not following.

Checkr has received your dispute request and has completed the reinvestigation for the disputed matter. In addition to resolving the dispute, **** also explained to you why certain information may return on a consumer report. Checkr is not required to remove accurate and complete information from your consumer report.

I recently applied to an app for work while on vacation. During the process of verifying my information the site proceeded to process what was listed. Within minutes I knew it was an error and proceeded to go through the process of correcting. In the help section it has a step for re-entering information that was improperly entered...or so it says. Now mind you I know that I will be on vacation for about 3 weeks and could use the work to help cover some expences. Anyway going through the "process of correcting" the information gets me no results but says I have to wait 7 business days to be sorted out I guess. Tried to call and talk to someone and that kind of re-assured me that the issue could be resolved by going through the help section and re-entering the info again..so I did again and again, and again, still with no progress and now I'm frustrated because it's been a week. I have reentered this information about 7 or 8 times now and still nothing. When I do reach someone ( email from checkr) ok I need a picture of my info for verification..ok I sent both. To send me an email saying well this info is not the same as the info you originally put in while you were signing up!!! I'm livid now No S*** ******** was that not the whole process of re-entering info when it was originally done isnt that what corrections is?! The purpose of me sending pictures of my info was to correct what the app wouldn't allow me to correct. And then to say oh yea nothing else we can do since its been 7 days, What kind of ***, ************* kind of backdoor baffoonery is being ran. Their help service is all backdoor scam and con artists and is probably forging and selling identities. It's service up front may be legit but from help and support is a bunch of tattoed degenerates thats selling peoples information (In my opinion). They went through a whole lot and wasted a lot of time to get my personal info to then tell my Sorry not what you enterd and past 7 days so were closing this case.

Thank you for reaching out. A member of our support team will be in contact with you via email. Please keep an eye on your inbox.

They do not have a phone number listed anywhere. Its all chat bots with response not pertaining to my situation. Having yearly routine background check done, nothing has changed. Its been 5 days that I cant earn the usual $200 minimum daily. Its a very slow and painful process if you are an independent contractor and have to wait on chat bots with no relevant answers for your financial successes.

Although some reports do take longer than average to complete, we know that this can be concerning. We understand your frustration and sincerely apologize that the report has not been able to complete within the average time expectations.

We have verified that your background check is proceeding normally. Due to court delays and closures throughout the country, we are still experiencing some delays in receiving records, and unfortunately, we will not have an update on your report until these records are provided to us directly by the courts. Please note, there continue to be delays as clerks and representatives make their way through extensive backlogs and other requests. 

Please also note that based on the request of the company you have applied to work with, we *** search counties where you currently live or that *** be associated with your address history, and those counties *** or *** not keep electronic records. As a ************************** there are procedures we are required to follow in order to collect information and complete background checks. As a result, we are unable to expedite our search or take additional steps to speed up the process. 

We assure you that we are doing everything we can to obtain the necessary records and complete your background check. As soon as this phase of the background check is completed, your report will be finalized. The next step would then be for the company you applied with to reach out to you with their decision.

Thank you for your patience.

******************* with a sales rep. **** need MVR's. They sold that to me and then when I get ready to run them, they tell me I must buy a package and MVR's are an "add-on". Went from 9.50 + state fee to MINIMUM of $29.99+9.50+6.00. SCAM! SCAM! SCAM!

It looks like were currently in communication with you via email about your concerns. If you have any additional questions or still need help, please reply to the existing email thread.