ComplaintsforSleeper Picks
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Complaint Details
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Initial Complaint
12/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I made a bet on the Sleeper app, which was a parlay meaning all the individual bets had to win. Their app shows that I didn't win 1 of the individual bets of the parlay even though it did based upon the statistics of their own app and every major site (ESPN, NFL.com). I reached out to them but they aren't willing to honor the win because they already finalized the bet, which isn't my fault they incorrectly added on their end.Specifically, off the photos attached ******************* had 256 passing yards that week but they only indicated he had 255.Initial Complaint
10/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I made a bet on 10/1/23 at 9:56pm CDT. It was a $5, 4-leg parlay bet with the payout of $27.40. I got all my picks right, except one (according to Sleeper). However, the incorrect pick was based on their incorrect stats. There was an in game bet, middle 4th quarter, Sleeper had the line set for ************************* receiving yards at **** yards. ************************* had 57 yards at time of bet. I made a bet on the under. ************************* had no more catches, much less yards for the rest of the game. ********************* fumbled the ball shortly after I made the bet. Chiefs recovered, and the Jets never touched the ball for the rest of the game. So when I went to check my bets, I had seen that I lost. I was confused. Sleeper showed that ************************* had 58 receiving yards. Impossible. He didn't have another catch since hitting 57 yards. I messaged Sleeper and explained to them what happened and they told me there was a stat correction (after the bet was made). If there was a stat correction, they should've either voided the bet, or adjusted the stat line accordingly. But neither was done. I messaged customer service, the rep ******* responded to me once, with an unhelpful response, and then has ignored me since. Regardless of the stat correction, I was correct on betting the under. I essentially bet ************************* wouldn't have another receiving yard and that is exactly what happened. I would like to be awarded the $27.40 that I should've won. My ticket number is *******************
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Contact Information
548 Market St PMB
San Francisco, CA 94104-5401
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.