ComplaintsforHims & Hers Inc.

• Initial Complaint

  11/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for **** on August 29 and canceled the order on September 6 before any shipment was made. I have yet to receive my refund and it is November 14. Company will not respond to messages.

  Customer response

  11/15/2024

  Please withdraw complaint ******** as the issue is resolved.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered the Hims hair regrowth spray (********* with ***********) on 06/25/24. The spray immediately caused issues that prevented sexual activity without discomfort. The site was set up to trick people into thinking that the order is not part of a subscription. For example, information about further charges is placed in a font that does not meet accessibility standards for boldness. I requested a refund for a second, unexpected charge of $195 on 11/13/24. They declined. A company who sells harmful products should at least be required to refund them when they have not shipped. The company also neglected to notify me of the impeding charge. No email was sent to show the charges.

  

  Business response

  11/16/2024

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  
  Wed like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  

  Customer response

  11/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Signed up for the weight loss medication but after reviewing the potential side effects, it looked like it would impact my health in a negative way to take this medication. I reached out to the provider who did not return my messages whatsoever. I received the order and did not open it since, even the provider was unable to answer questions or even return a message to me about my concerns here. This is dangerous to prescribe something to people then refuse to give them answers to questions they have about it

  

  Business response

  11/16/2024

  Hi,
  Thank you for providing your honest feedback, and were so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer response

  11/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on July 14, 2024, for ********* and Hair Vitamins to take once a day. However, I could only use the product for three days because it significantly lowered my blood pressure, causing me to almost faint multiple times. As a result, I had to stop taking it. I contacted Hers for assistance regarding my situation, but they only advised me to follow up with my doctor. They did not provide any alternative options or offer a refund. This is really disappointing for me, as I have spent $175 out of pocket and had high hopes that the product would help with my thinning hair issues.

  

  Business response

  11/16/2024

  Hey,
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  We have followed up with you via email and look forward to your response. 
  The Hims & Hers Team
  

  Customer response

  11/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 15, 2024 i cancelled my subscription to the weight loss program. so i thought. Today, November 12, 2024 I have a withdrawal from my bank account with no warning email, no text message, nothing to show that my account was still active.

  

  Business response

  11/13/2024

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response.
  
  The Hims & Hers Team

  Customer response

  11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shari N*****

• Initial Complaint

  11/11/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I inquired about obtaining help with losing weight via the web service Hers. As I was working through the intake, a program was designed for me and I paid for an initial subscription. Once doing some further research into the medications they were prescribing, I became worried about side effects and requested a cancellation of the program all together. The meds have not yet shipped and future refills have been cancelled but the company is refusing even a partial refund, even though I haven't received the meds yet and services haven't been rendered.

  

  Business response

  11/12/2024

  Hi,
  We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. 
  
  We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
  The Hims & Hers Team
  
  

  Customer response

  11/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Charla I************

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have tried to get in contact with this business multiple ways to no avail. I had a subscription I forgot about, and have moved from the location previously delivered to. I tried to contact the company multiple times before the order was fulfilled, telling them I no longer reside at this location and needed to expeditiously cancel the order before it was shipped. No customer service number to reach out to. When contact their support page on X I get what seems to be an automated message. Now I have been charged for product I will never receive.

  

  Business response

  11/13/2024

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer response

  11/13/2024

  Better Business Bureau:
  
  

  Hims reached out to me via email stating the following: 

  “Hi Ryan, 
   
  I’m reaching out regarding your recent BBB complaint. I sincerely apologize for the difficulty you had trying to cancel your recent order. I completely understand how frustrating this must have been for you and want to share an update.
   
  A full refund of $147.00 was issued for your order which you should see reflected back to your card within 5-10 business days. I’ve also sent you a receipt to your email address on file (please note: this receipt may come from our payment partner, ******, in case you have trouble locating it). 
   
  I can also confirm that your subscription is canceled and that you won't receive further charges or shipments unless you reactivate through the ‘Subscriptions’ page or by reaching out to us.”
   
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  Ryan

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/10/2024 The subscription model they have is sneaky. I ordered product months ago, and delayed my next shipment as I had excess product. Today, 6 months later, it auto-renewed. No heads-up email or anything. There is no way to get my money back as they "require 48 hours beforehand" (which they don't remind you of). If my issue isn't resolved, I will have to consider a chargeback- which would be a shame as the company is otherwise easy to use, and I'd like to continue using in the future.

  

  Business response

  11/11/2024

  Hello, 

  Thank you for bringing this to our attention. We’re truly sorry to hear you had a frustrating experience. We would like the opportunity to make this right. 

  We’ve followed up with you via email and we welcome you to reply back to the email you receive. We look forward to being in touch with you.
  

  
  

  Customer response

  11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Boden R***

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I found hers.com. It was a site that said it would help me achieve my weight loss goals. I filled out a quiz and then it said I'd hear from a medical professional if approved for the program. To be clear, I never heard from a professional before my card was charged. On top of that, it looked like they would be charging me monthly if "approved". Nope, I was charged a full $300. Prior to this random medication being filled at some random pharmacy, I asked to cancel and be issued a refund. I was denied. Not sure why as it wasn't even shipped for another 2 days after I asked. After taking this medication for 3 days, I was rushed to urgent care with difficulty breathing and uncontrollably shaking. I was told by real professional these are highly addictive drugs that I should not be taking. So my question now is how was I prescribed this to begin with seeing as how I was just told its very unsafe for me to take? Again, I'm asking for my money back just like I did before they shipped this to me. This is a scam and is very dangerous

  

  Business response

  11/12/2024

  Hi,
  Thank you for providing your honest feedback, and we’re so sorry for the experience you had. 
  We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. 
  The Hims & Hers Team
  
  

  Customer response

  11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Morgan L*****

• Initial Complaint

  11/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In January 2024, I purchased a two bottle prescription of a hair product compound that mixes ***********, *********, ************, ****** and a topical solution. The company promotes it as a hair regrowth solution and requires you to buy a 6-month prescription. The company first required that I get a prescription through their online pharmacist which I did. I use the product for approximately 2 months and had to stop because it burned my scalp causing inflammation and irritation. I contacted them through their online portal and had various communications with a representative who said that the product cannot be returned and that there are no refunds. I asked if the company could provide a discount on an alternate hair product and they said they can't. I'm stuck with a product that I paid over $150 for for the minimum 6-month prescription and can't use it.

  

  Business response

  11/11/2024

  Hey,
  
  Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. 
  
  We have followed up with you via email and look forward to your response.
  
  The Hims & Hers Team

  Customer response

  11/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and as soon as I receive the refund, I will close my complaint. 
  
  Sincerely,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩