ComplaintsforBeem

• Initial Complaint

  11/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Beem wont let me delete my account or cancel subscription, when I have never used their services. Now it says Account blocked, and refuses to let me delete my data/ unlink my bank account. Very shady behavior, business tactics. I would like a refund of the subscription costs.

  Business response

  11/13/2024

  Dear BBB Team, 

  This email is in reference to Complaint ID ******** regarding a Beem user experiencing an issue with our Everdraft feature.

  User Information:
  User ID: ************************
  Subscription Status: Not a subscribed user 

  Based on our records, the user does not currently have an active subscription. If the user wishes to deactivate their account, we kindly request that they provide their registered email address or phone number to facilitate this process. Alternatively, they may deactivate their account directly on our website by following these steps:
  Log in to ********************************* using their registered email or phone number.
  Locate and select "Deactivate Account" on the home page.
  Confirm deactivation by clicking "Deactivate Account." 

  Should the user encounter any issues or errors, please let us know so we can provide further assistance.

  Thank you,
  Beem Support Team

• Initial Complaint

  11/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10-07-24, this merchant took a random withdrawal from my account. That caused my account to be in an overdraft status. Per their policy, the withdrawals are supposed to happen when a deposit is made. No deposit was made in my back account. I contacted them via phone and was told the merchant didnt have the option to issue a refund. I then talked to a manager who contacted me. I was advised to prove to them my account was overdrawn. I sent the information and have yet to receive a response. I have sent several emails today (10-08-24) and have gotten no response.

  Business response

  11/14/2024

  Dear BBB Team,

  This email is in reference to Complaint ID ********.

  User Information:
  Subscription Date: May 24, 2024
  Last Everdraft Withdrawal: November 1, 2024, for $35 (with a $4 fee for instant transfer to debit card), total due $39, with automatic debit processed on November 8, 2024.
  New Everdraft Withdrawal: November 8, 2024, for $35 ( with a $4 fee for instant transfer to debit card). Total due $39 

  The user has been a valued subscriber of ********************** (formerly known as Line) since May 24, 2024, and has utilized the Everdraft feature, which provides early access to verified deposits, a total of 14 times as part of our bundled subscription services. We greatly appreciate the users loyalty and engagement with our services.

  On November 1, 2024, the user requested an ********* withdrawal of $35 through instant transfer, which included a $4 fee (totaling $39). Due to a technical error, the same amount was automatically debited for repayment from the users linked bank account on November 8, 2024, despite no new funds being added to their account. This led to an overdraft, and we understand this has caused inconvenience. We sincerely apologize for this error.

  Keeping with our mission and being a customer centric organization we have processed a refund of $39 to the users debit card, which should appear in the users account within 5-7 business days. We are committed to ensuring a smooth experience for our users and have taken measures to prevent such issues from reoccurring.

  Please let us know if you require any additional information or if further follow-up is needed.We hope this provides the necessary clarification.

  Please let us know if further details are required.

  Warm regards,
  Beem Support Team

• Initial Complaint

  10/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used this companies services for a month. I decided the fees were not worth the service. My account was current so I requested they cancel my subscription and delete the account. The website stated I could not delete my account til the subscription period was over and scheduled to be cancelled. I waited, and was billed again instead of the requested cancellation on the subscription. I have sent numerous emails to many different people explaining the error, and I only get a generic response back, saying I need to pay more dues to cancel. I need some resolution and someone that actually understands the situation. Do not do business with this company.. they are a nightmare to work with.

  Business response

  11/06/2024

  Dear BBB Team,

  This email is in reference to Complaint ID ************* Information:

  User ID: ************************
  Subscription Date: October 9, 2022
  Pending Dues: $35.94 (including $25.94 in subscription fees from September 2024 to October 2024 and a $10 late fee) 

  The user has been with ********************** (formerly known as Line) since October 9, 2022, and has utilized the Everdraft feature (early access to verified deposits) 8 times, which is one of many services bundled together as part of the user's subscription feature. The user initially attempted to cancel their subscription on July 4, 2024 but subsequently withdrew funds from ********* on 8th and 28th July 28, 2024 for $15 and $10 respectively. As a result, the subscription continued to renew monthly, incurring two months' worth of outstanding subscription fees ($12.97 * 2 = $25.94).

  To clarify, our policy (outlined in section 8.4 of our Terms of Service) states that if a user accesses the Everdraft feature after initiating a cancellation, they may continue to use ********* until the current subscription period concludes or renews. However, if ********* is used again before the renewal date, a subscription renewal will automatically trigger at the end of the current period.

  All renewals and charges are handled automatically, with no manual intervention from customer support after a cancellation request.

  The user contacted our support team on September 17, 2024, seeking to cancel the subscription. Our team informed them of the pending dues, as the balance must be settled before cancellation can be completed. The user responded that they would not be paying the outstanding subscription fee. Additionally, the user unsubscribed from email and SMS notifications from Beem, which prevented us from sending payment and subscription related reminders.

  However,  keeping with our mission and being a customer centric organization we have waived the pending dues (pending subscription fee of $25.94 + Late fee of $10) and canceled the subscription for the user.

  We hope this provides the necessary clarification. Please let us know if further details are ************* regards,

  Beem Support Team

  Customer response

  11/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed to Beem back on 09/27, and canceled the subscription so I would not be charged again after I repaid the money, which I did 10/04 when I was paid. They then summited the payment three times, for a total of $60 taken from my account instead of the $20 they were supposed to. I then had to pay to get the money back (was not made aware of a refund button until after I had called customer support). All in all I got that money back via a refund - but somehow they re-activated my subscription because of an app error on their end that took an extra $40 from me. Instead of the sub reactivating then, on 10/04, it wasn't done until today 10/16 - almost two weeks after the fact. I saw the fee in my bank account and immediately checked the app to see that the date had changed. I canceled it right away again, the app now saying I wouldn't be charged until 11/16 instead of 10/27 as it had previously. With this app, you can not deactivate your account without canceling and waiting until the date it ends. I got run in circles, just asking to deactivate this account so they would stop taking money. After the first call the date was changed to show 11/27 - which makes no sense as today is 10/16 and it just told me 11/16 twenty minutes prior - meaning the first ****** I spoke to just extended the date rather than cancel it like I asked. I am currently waiting for a reply within ************************************************* if they are going to incorrectly charge me yet again. Getting ahold of anyone who can help is practically impossible..

  Business response

  10/17/2024

  Dear BBB Team,

  Thank you for bringing your concerns to our attention regarding the billing explanation from Beem. We understand the users concern and would like to provide some clarification.

  Subscription Details:
  
  Subscribed Date: September 27, 2024
  Last Everdraft Taken: $40 via instant transfer to debit card
  Total Pending Dues: N/A

  As per the users request, we have canceled the subscription with the Beem app as of October 16, 2024, and the refund of $2.47  has been processed back to their debit card on October 16, 2024, this would take 3-5 working days to reflect in the user's debit card.

  The user manually paid the Everdraft amount in three transactions of $20 each, totaling $60, which resulted in an additional payment of $40. Based on our system logs, we initiated a refund of $40 on October 4, 2024  (via two transactions of $20)  This amount should now be reflected in the users bank account.

  The user contacted our support team via email on October 16, 2024, requesting the cancellation of their subscription and a refund of the $2.47 subscription fee. Our support team has mentioned that we have processed the refund of $2.47 and canceled the subscription as requested.

  Please let us know if you require any additional details.

  Best regards,
  Beem Support Team

  Customer response

  10/17/2024

   
  Complaint: 22429575
  
  I am rejecting this response because:

  I hit the pay button once, not three times - to pay 20, not 60. This was an issue with their app on their end, not user error.
  I called three times before getting through to debate this charge on 10/04 - and no refund option was given to me until after they said I would receive a call back and never did - hence why I initially had to pay to get my money back, prior to being able to have it refunded (which also took longer than the 3-5 days)

  I can attach the call log if necessary.  

  Additionally, the charge of subscription fee -(as well as change in date despite me not opening or using the app beyond 10/04 when I had to repay and found that it had over charged me) happened on 10/16 - almost TWO WEEKS after I had 'used the app' - which is what they claimed cause my account subscription to be reactivated.  So if that was what caused my subscription to be redone - I should have been charged on 10/04 - not two weeks after having not used the app.

  In addition, during my time trying to get ahold of customer support. I was never called back - though I had three different people say they would, was hung up on when I asked to speak to a supervisor, two separate times, and given the same steps to delete my account - despite sharing with them that I was receiving an error message multiple times.  I even told them to keep the money - I just wanted my account deleted so they no longer had access to my bank to take and give money as they deem fit. No matter who I asked, my request to speak to a supervisor was denied - either to 'call back in a half hour and he might have time to talk', and a 'my supervisor isn't in' - like there is only one for the entire organization. 

  I would like an explanation as to why my subscription was re-activated two weeks after my last transaction - which was simply a refund of MY OWN money - as I had made no movement on the app between 10/04 and 10/16 - I was waiting for 10/27 when I was allowed to delete my account - as I deactivated my subscription 09/27 - when the subscription said it would be ended.  During this entire time trying to deactivate my account yesterday - the date was changed to reflect 11/27 - which made no sense as it's a month-by-month basis - and reflected 11/16 twenty minutes prior to being able to get ahold of someone in customer service.  So all they did during my first phone call was extend my subscription even further - despite me telling them I wanted nothing to do with the app or the business.  It also listed my sub as active, despite me having canceled it.  And when I tried to either cancel it again, or deactivate my account, it told me I had already canceled and I had to wait for my subscription to be up - which should have been 10/27, not 11/16 or 11/27 as they changed the dates to.

  
  Sincerely,
  
  ****** ******

  Business response

  10/27/2024

  Hi BBB Team,
  
  This is in reference to complaint ID - ********
  
  The user successfully initiated a payment of $20 on October 4, 2024. However, due to a repayment-related issue, the user was able to add more $40 to the ********************** account for repayment. Recognizing that this was an extra payment, the user had the option to transfer the funds back to their account. We have since identified and resolved the issue to prevent further occurrences. We apologize for any inconvenience this may have caused and appreciate the user's understanding as we worked to resolve it.
  
  Regarding the refund process, we aim to complete all refunds within 35 business days, in line with banking timelines, which are subject to bank processing times beyond our direct control. Please note that as the refund request was processed promptly upon the users request, the presence of a weekend may have adjusted the estimated timeline according to standard banking rules.
  
  Regarding the subscription charge on October 16, 2024, wed like to clarify that under our policy (specifically, point 8.4 in our terms: *******************************************), if a user accesses the Everdraft feature after canceling their subscription, they may continue to withdraw funds from ********* until the current subscription period expires or renews. However, using ********* after cancellation but before the renewal date will automatically trigger a subscription renewal at the end of the current period. The subscription was not renewed on the date of accessing Everdraft after cancellation, in this case 4th Oct, as it happens on the end date  of subscription, which would have ordinarily triggered a renewal on October 27, 2024. To ensure continuity of service and prevent any late fees that could arise from potential renewal delays, the subscription was renewed in advance on October 16, 2024. This advance collection aligns with our policy to help users maintain uninterrupted access to Beem services and avoid late fees (such as $5 per month for missed subscriptions, capped at $15 in aggregate), as outlined in point 8.4 on our terms page.
  
  Please note that all subscription renewals and charges are handled automatically, without any direct intervention from customer support after a user contacts us.
  
  Additionally, keeping with our mission we had refunded this amount to the users account. In addition to this we have taken additional steps to provide more reminders to users especially at the time of requesting cancellation of subscription about steps they can take to ensure the cancellation goes through while also highlighting the various nuances of our policy that they were notified at the time of registration.
  
  We sincerely apologize for any inconvenience this may have caused and for the delayed callback. Our support team was awaiting further information from an internal team to fully address the issue, which resulted in a delay in responding. We appreciate the users understanding and patience.
  
  Hope this clarifies. Please let us know if you require any additional details.
  
  Best regards,
  Beem Support Team
  

  Customer response

  10/29/2024

   
  Complaint: 22429575
  
  I am rejecting this response because:

  You still charged me a fee for getting the money back for the $40 prior to at all informing me I could request a refund.

  And as stated, when contacting your CUSTOMER SUPPORT team, they provided no support, no call backs regarding the issue, and no guidance - the direction to apply for a refund was found on my own after having already paid to try and get the money back. 

  You need way more clarity on every aspect of your app, otherwise it's exactly what it is - a scam. You intentionally provide limited information to no information to confuse the user, provide no assistance via a customer service support number that is practically impossible to get help through, and none of your support staff are trained on anything except blaming the user for instances they did nothing wrong.  And as stated, the re-draw was not intentional - you shouldn't allow three separate payments to go through by clicking OK once.  If it was an app error, you should put a stipulation or something in place that catches if a payment is going through more than once.  IF i wanted to pay :60 as you too - I would have specified that amount on my payment screen.  I specified 20 - what was due.  It shouldn't fall on me or cost me money because you don't have an app that works and pushed the payment through three times. And if you are going to have an app that doesn't work, as you are claiming was the case, you should be having a better support team to assist with resolving these issues.  More training, more staff, and certainly more supervisors as two separate representatives said they had no supervisor available, which seems ridiculous to me for any organization. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I subscribed to the BEEM app in June 2024. I used it until Aug 2024 where I discontinued use & request it be canceled. I have had extreme difficulty in canceling the subscription & having my profile deleted. I have tried through the website multiple times & every time receive an error message. I have sent email requests with screenshots of the errors requesting manual deletion & continue to get the same generic response each time (to try through the website). I have tried. I have called twice & requested to speak with a supervisor and each time Im assured I will receive a call back & have not received a response back. Most recently, I was charged a subscription fee even though I have screenshots showing my cancellation request was successfully canceled.

  Business response

  09/13/2024

  Dear BBB Team,

  Thank you for bringing the concerns regarding the billing explanation for Beem to our attention. We fully understand the users concerns and would like to provide some clarification.

  Subscription Details:
  
  Subscribed Date: June 19, 2024
  Last Everdraft Taken: August 18, 2024
  Total Pending Dues: No dues 

  The user initially contacted our support team on July 22, 2024, to request a manual cancellation. Our team tried to retain the user and shared the necessary cancellation steps. However, the user contacted us again on August 13, 2024, to proceed with the cancellation, and our support team promptly assisted.

  We sincerely apologize for any inconvenience caused to the user due to the technical error that prevented them from canceling their subscription.

  We have since resolved the technical issue and, as a precaution, manually canceled the users subscription and processed a refund Of $2.47 charged on September 6, 2024.

  Should there be any further questions or concerns, we are more than happy to assist.

  Regards,
  Beem Support Team

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I continue to be charged and do not have an account with them. I have requested them to stop charging me and provided all information they asked for. I have told them I do not have an account. Shown them proof that they were taking money out of my account.

  Business response

  09/10/2024

  Hi BBB Team,

  Thank you for reaching out to us regarding the concerns raised by the user about billing from the ********************** app. We appreciate the opportunity to address these concerns and clarify the situation. 

  Based on the details provided for ***************************** (Phone: **************, Email: ****************************** we were unable to locate the user profile in our system. For us to locate the account and provide assistance, we kindly request to provide the registered email address or phone number associated with the Beem account, along with the last four digits of the linked bank account or debit card. This additional information will help us accurately retrieve the user profile and offer the necessary support. 

  Thank you for your understanding and cooperation. 

  Best regards,
  Beem Support Team 

• Initial Complaint

  08/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So this app called Beem is taking money out of a new bank account I never gave them access to. I reported dto my bank and them and they continued to try to take money. I never signed up for this and they are saying I can't get a refund due to the fact I signed up in July 2022. I never signed up for this mor do I even know what it is. They gave me a partial refund, but they still owe me over $50 even tho I blocked them on my account they still try. I honestly have no idea what this is. When I signed to see it told me I didn't even have an account and to make a pw. They are refusing to give me a full refund even tho the bank told them to. I honestly am baffled because I really have no idea what this is. Il

  Business response

  09/05/2024

  Dear BBB Team, 

  Thank you for reaching out to us regarding the concerns raised by the user about ********************** (formerly known as Line). We appreciate the opportunity to clarify the situation and address the user's concerns.  

  Subscription Details:
  Subscribed Date: July 17, 2022
  Initial Subscription Amount: $1.97 per month until November 2022
  Updated Subscription Amount: $2.47 per month starting December 2022
  Last Everdraft Taken: July 30, 2022
  Total Pending Dues: $70.81 ($55.81 in unpaid subscription fees from September 2022 to the present, and $15 in late fees)

  According to our system records, the user linked two bank accountsone ending in 7513 on August 6, 2024, and another ending in 1031 on July 5, 2022. Our system has attempted to collect the outstanding dues from these linked bank accounts. 

  Since the subscription remained active starting from July 2022, the system initiated auto-debits for the pending dues. 
  Additionally, the user contacted our support team to request cancellation on August 22, 2024, at which point we provided guidance on the outstanding dues and the cancellation process. Following this, the user mentioned concerns about unauthorized access to their account on September 2, 2024. The users can only access our app by logging in with their registered phone number or email, where a verification code is sent and must be entered to proceed. 

  Also, we have sent multiple reminders regarding the pending dues to the user via SMS and email to the registered contact details. The communications include:
  Dues Debited: August 11, 2022
  Subscription Due Reminders (Email, Push Notifications, and SMS): August 1416, 2022, September 1423, 2022, January 13, 2023, February 12, 2023, March 15, 2023, September 11, 2023
  Late Fees Billed Notification: September 24, 2022 

  As a gesture of goodwill and in line with our customer-centric approach, we are willing to waive the $15 late fee. The user will only need to settle the $55.81 in pending subscription fees. This payment can be made via the Beem app.

  To clarify, the Beem app offers an instant cash product, which users can access by paying a monthly subscription fee. This subscription allows them to withdraw emergency cash as needed. Upon agreeing to the Terms & Conditions, the user authorized ********************** (formerly Line) to automatically debit the linked bank account for any outstanding dues, including subscription fees and applicable late fees. Late fees of $5 are applied for each missed subscription, with a cap of $15. 

  We hope this clarifies the situation. Should the user have any further questions or need assistance with settling the dues, we are happy to help.

  Thank you for your attention to this matter.

  Best regards,
  Beem Support Team (formerly known as Line)
  

  
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hi I I would like to file a complaint against Beem money app for keep trying to send a follow request on my social media accounts. I keep blocking them but they keep making different usernames and keep trying to send me follow requests. I want it to stop!

  Business response

  08/28/2024

  Dear BBB,

  Thank you for bringing this matter to our attention.

  We would like to inform you that the apps in question are indeed fake and are not associated with Beem in any way. Our official Instagram handle is ***********************************************************;. We actively monitor and report fake accounts and applications to Instagram and other relevant platforms regularly to protect our customers.

  Please be assured that ********************** never reaches out to customers for sweepstakes or similar activities, nor do we send follow requests to our users. The safety and security of our customers are of utmost importance to us, and we take these matters very seriously.

  If you require any further information or assistance on this issue, please approch us.

  Thank you for your continued support in keeping the community safe.

  Best regards,
  Beem support team

• Initial Complaint

  07/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been trying to cancel my account with this company for the last few days and have received no help. I received an email saying they would charge me for an account I wanted deactivated, when I sent an email to support I got a response that I should try to complete credit card verification. Then they gave me GENERIC cancelation instructions. When you go to the website, there is absolutely no way to follow these instructions (see images below): there is no cancel button. When I click 'deactivate' it tells me to cancel my subscription first, when I click help there are no articles showing how to cancel Beem at all. When I click 'Cancel Subscription' at the bottom of their page, it takes me to a generic page on how to cancel ANY SUBSCRIPTION BUT BEEM. I do not have any dues, I signed up on a free trial and have yet to utilize the service (as they stated in their own email, my credit card verification was never completed). When I call the support number, it hangs up after a certain amount of time on hold, even though it says I am "First in the queue." I want my account canceled and deactivated and if I receive the same generic instructions I will have to escalate this through legal channels. Below are the generic instructions that DO NOT WORK:To cancel your subscription through the website please follow the below steps:Login to our website ***************************************** using your registered email/phone.Select Cancel Subscription on the home page.Click on Cancel Subscription.To cancel your subscription through the Beem application please follow the below steps:Login to the Beem Application using your registered email/phone.Click on the human icon on the top right of the screen > Click Current plan > Click Manage plan > Select Cancel plan and follow the steps that appear on the screen Once you cancel the subscription, your subscription may remain active till the next billing date and will be automatically cancelled before you get charged for the next cycle.

  Business response

  07/31/2024

  Dear BBB team,

  Thank you for reaching out to us regarding your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  Subscription Details:

  Subscribed Date: June 29, 2024
  Subscription Amount: $5.97
  Last Everdraft Taken Date: No Everdraft taken

  The user approached the support team to cancel the subscription on July 27 via email. Our support associate provided the user with cancellation steps. However, the user mentioned that they were still unable to cancel it via the Beem website due to a technical glitch. We apologize for any confusion.  According to our system logs, the user successfully canceled the subscription on July 28, 2024, and deactivated the account on July 29, 2024. 

  We have an article titled "How do I cancel my subscription?" that outlines the cancellation steps. When the user initially called the support team, our support executives were busy assisting other users on calls. Later, the team spoke to the user, explaining that although they attempted to cancel, they were unable to do so. We assured the user that their request had been received and would be processed for cancellation on July 28, 2024, as the subscribed date was on June 29, 2024. 

  When the user wanted to deactivate the account, the support team offered assistance with the deactivation steps. The user mentioned they had already tried it and asked for the subscription to be canceled first. The support team informed the user that they would be able to deactivate the account on July 28, 2024, last date of the renewal date  after the cancellation was processed by system. 

  For any further queries or assistance, please write to us at the same email address. 

  Regards,
  Beem Support Team

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to cancel my account/subscription with this company since May. It was $12.97 subscription for the services. I have not used the services since March 2024 so I want to cancel the subscription. I tried to cancel via the app and website but am not able to do so; I am not sure why. I was told that there was an issue with their system (not sure of the date but they should have this in their chat records) and to wait a while and try again. I did that several times and have been unsuccessful. I have reached out to them several times and they were pretty responsive but now I have not received any response. I have sent an email on 5/21/24, 6/13/24 and today, 7/17/24 all with no response. I have told them repeatedly that their system will not allow me to cancel the subscription and asked that they do it on their end (which should be possible). Yet today, I get a "friendly" reminder of my upcoming subscription. I have asked my bank not to process the payment but I am not sure that will work. So, I am reaching out to you all to assist in resolving this matter. I just want to cancel the account and not have to pay for services that I am no longer using. Thank you.

  Business response

  07/26/2024

  Dear BBB Team, 

  Thank you for contacting us about your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  Subscription Details: 

  Subscribed Date: October 20, 2023
  Subscription Amount: $9.97 until January 2024, then $12.97 per month
  Last Everdraft Taken Date: March 6, 2024, for $80 via instant transfer to Debit card ending with 0726

  The user has had an active subscription since October 2023. On June 13th, they requested cancellation but were unable to do so due to outstanding dues. Our support team initially indicated there were no pending dues but later identified a technical glitch. 

  Due to glitch the user was able to withdraw $80 on March 06, 2024, without the dues being collected for the everdraft taken on 29 February 2024 . Consequently, the user was still able to withdraw without paying the dues, and for March, the payment dues were collected. The technical issue has been fixed, and the due amount is now showing as $94.97 ($80 Everdraft taken on February 29, 2024, $2 instant transfer fee, and $12.97 pending subscription for July 2024). The user can confirm this by checking their bank account ending with 7832 and card number ending with 0726 to verify that the $80 is still pending. The everdraft withdrawal  history is attached in the email. 

  The user can pay the pending dues of $94.97 with the payment link - ***************************************************** or via the app.

  Steps to Cancel Subscription:

  Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Subscription" and confirm.

  Steps to Deactivate the Beem Account:

  Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Application" and confirm. 

  If you have any other questions or need any help, please write to us.

  Regards,
  Beem Support Team

  Customer response

  07/26/2024

   
  Complaint: 22004569
  
  I am rejecting this response because: As they noted, On June 13th, I requested cancellation but was unable to do so due to outstanding dues which I was not aware of or rather the system was saying that I owed but there was no amount "showing" pending or due on my account.  I reached out to them because at that time I wanted to cancel but was not able to but wasn't sure why and asked that they cancel the account. Their support team indicated there were no pending dues and identified a technical glitch but did not indicate when the glitch was going to be fixed nor did they contact me to let me know that the glitch had been fixed. On July 25, 2024 after receiving yet another reminder to pay the $12.97 for July, I tried to cancel the subscription. However, I was not able to. While the initial glitch was fixed and the system is now showing that I owe $80, I am still not able to cancel the subscription. Furthermore, they indicate that I contacted them on June 13 and makes it seem that was the first time I contacted them but I have several emails from May 7th and May 8th and May 21st and June 13th and July 17th and July 26th asking for this subscription to be canceled. I will pay the $80 because the system did initially say that I had an outstanding debt when I initially tried to cancel even though it didn't SHOW that in my account, I do not believe that i should have to pay the $12.97 fee for July and ask that they remove that. I have been trying to get this canceled since May. Also, please once again, they need to fix their system so that I can cancel the subscription. It is still not allowing me to cancel with no reason given. And it would be nice if they let me know when completed so that I can try again. Thank you.
  
  Sincerely,
  
  ***********************

  Business response

  07/29/2024

  Dear BBB,

  We would like to address the concerns raised by the user regarding their subscription to our service. 

  As a gesture of goodwill, we've waived the $12.97 subscription fee and the user can now proceed by paying $82 to cancel their subscription. The user may pay the pending dues of $82 via the Beem app or through a payment link we can provide upon request.

  This is how you can cancel your subscription:
  1. Please log in to the Beem website (www.trybeem.com) via your registered phone or email.
  2. Tap on Cancel subscription and Confirm. 

  The conversation details with the Customer support team :

  
  1st contact: The user approached the support team on May 7 and the chat was answered by the bot, requesting to share the basic details to assist further, unfortunately, there was no response from the user and the bot closed the chat on May 9, 2024.
  
  2nd contact: The user approached the support team on May 14 to verify the debit card and the support team had guided with steps to verify the debit card and requested to send a bank statement to ************************************ to speed up the process.

  3rd Contact: The user approached the support team on June 13, 2024, To cancel the subscription. The associate guided the user with steps on how to cancel the subscription and The user mentioned he is unable to cancel due to pending dues. The associate checked and responded due to a website issue (Tech glitch) you are unable to cancel it. Please try again later. The technical glitch was conveyed to the user on June 13, 2024.

   If you encounter any further difficulties in canceling your subscription after making the payment, please contact us directly at ********************. We'll ensure the cancellation is processed promptly. 

  Thank you for your patience and understanding.

  Beem Support Team

  Customer response

  07/30/2024

   
  Complaint: 22004569
  
  I am rejecting this response because: I DO NOT agree with their history of my communications as I have all of the emails that I sent but they did clear the $12.97 for July so I will just press on. So, after paying the $82 (which I could not pay on the *** BUT I was able to pay online). The payment was successful and it shows that I no longer owe anything YET I am still unable to cancel the subscription. I have attached a picture of the message that I get from the *** (hopefully it attached) but it says that I am unable to cancel. On the website it tells me that I still owe so I am not able to cancel the subscription. I don't want to continue to complain but I find it so hard to believe that I am having this many issues trying to cancel a subscription. 
  
  Sincerely,
  
  ***********************

  Business response

  08/01/2024

  Dear BBB team,

  Thank you for reaching out to us regarding your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  We apologize for the inconvenience caused to the customer. We have canceled their subscription, and the user will not be charged in the future. The user was unable to cancel the subscription as it was set to auto-cancel on the next renewal date. We appreciate your understanding and assistance in resolving this matter.

  For any further queries or assistance, please write to us at the same email address. 

  Regards,
  Beem Support Team

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩