ComplaintsforAirHub
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Complaint Details
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Initial Complaint
10/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered an AirHub Esim - it was the "Global 40GB Data with Calls 30 Days" and cost $47.7. I purchased this on Sep. 28, 2024.The Esim was installed correctly and worked fine for 3 days. Following that it stopped working. After spending a few hours with customer support over multiple days, they claimed that I used my esim in an unauthorized country (******). I never was in ****** during this time and have clear proof of such (I was traveling from ****** to the ************* via ******. I have passport stamps and airplane boarding passes). Customer support refused to help and after days they offered a voucher for a future esim. I declined insisting that a refund was the only option. I had already lost days of productivity and had to purchase an esim from another provider (which as worked flawlessly). Finally, they simply told me they will refund 50% of the purchase, which I do not find adequate. They claimInitial Complaint
09/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 30 day airhub regional eSim to use in ****** for vacation. I got the eSim on same day Thursday, September 19. I activated the eSim following instructions to make sure that by the time I land in ***** it would be active and ready to go since it was only for 30 days and my trip was on 24 September. The very next day the eSim was blocked. I have been going back and forth with airhub to try to fix issue. But they keep telling me that since I activated card in ** I would have to purchase new eSim since eSim was for Europe. Nowhere in instructions did it say that. I kindly asked them to please unnlick my eSim, send me a new QR code or just refund my money. They have not done any of the following and keeo telling me that I have to purchase new eSim. I would like help in getting my money back if possible.Initial Complaint
08/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a global eSIM on August ****** - 50 GB for $50.64 fees included. I am in the ************** which is a country it supports and have been using it for data only since activation. My data was turned off yesterday with no prior notification. I inquired about it and was told it is deactivated because of misuse. I then requested clarification as I have not done anything outside of the terms and policy. They insisted that I misused my sim but was unable to pinpoint the exact misuse that i allegedly carried out. I attached my email correspondence with them that includes screenshots of their policy and also details of my phone and provider.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.