Business ProfileforPacific Crating and Shipping, L.L.C.

Customer provided list, dimensions of containers and estimated volume based on the last 2 after customer requested a quote to ship about ***** (estimated) of personal goods from ******* *** to ***** *******. Customer let shipper know that the dimensions of each container all added together is how estimate of about 11cbm was determined. Pcs had no feedback in that Quote # **** was sent to customer reviewed and customer asked for a couple of changes which were made. Only a quote was sent to customer no disclosures On ****** customer was sent a confirmation letter for quote **** (11cbm gross volume of personal good) to begin the process of moving goods that included some terms...50% deposit and labor hours. Link for msa/client was broken. There was no mention of the possibility that a significant difference between initial estimated volume and volume upon receipt by pcs and packaging for shipping Pcs contacted customer the following week that the volume received in the warehouse was *****cbm and that the final volume would be ****cbm after packaging (palletizing and boxing) for shipping but they were still in the process of packaging the items. Customer waited about 2 weeks without hearing back and then contacted pcs for an update. It was then vonfirmed thst the final shipping volume would be **** cbm increasing the total cost by over 30%.Customer told pcs that they were not told about thhid possibility especially if pcs knew ftom their experience thsatbthis could happen. Pcs blamed customer for not reading the confirmation letter disclosure which customer pointed out did not explicitly state the possibility of a difference between estimated and final volumes. Which is a major factor for determining a quote Customer requested pcs ********************** msa/clients (broken link from confirmation letter). That also did not state the possibility of a major difference between estimated and final volumes Personal goods arecsitting in warehouse and have not been shipped