ComplaintsforGeneration Nails
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I came in the nail shop around 6:30pm and requested my eyelashes and eyebrows down . When the service was over I informed her , I did not like my eyelashes and she told me my eye were lazy. I told her I dont like them and if she wasnt going too fix the lashes I was not going to pay she walked out I stayed in the sit till she came back being very rude and proceeded to insisted it was my eye were the problem . I said okay and just Apple payed her 12 dollars for the eyelashes has I look down at my phone. The worker name ******** assaulted me physically by ripped the eyelashes off of my eye . The polices were called and a report is being made this is not her first time doing this she's very rube , inappropriate , and very unsanitary with her tools she uses to do anything on your body . I tell her multiple times when I come in wash your hands, put gloves on , after we just got over the pandemic . This cannot go un heard . This business need to be shut downBusiness response
01/18/2024
This scenario is definitely very different from how the complaint filer (customer) put it. After the lashes was done the, customer refused to pay for the service rendered; she asked for a fix but there was nothing to fix and so ******** refused. The customer totally forgot to mention how she yanked ********'s hair and slammed her onto the floor which caused tremendous back pain for ******** to this day. When another customer saw that ******** was being assaulted, she jumped up to defend ******** and started fighting with the first customer. ******** is still seeking for treatment and will need MRI scan. I believe the customer who came to defend ******** has a recording of the incidence; and I can ask for it if needed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.