Customer ReviewsforStitch Fix

They cannot be contacted, the live chat has been shut down on their web site, they do not return emails, there is no way to close your account and there is no phone number for customer service. The business seems to be completely fraudulent.

On 10/31/2024 an amount of ****** was withdrawal from my bank account at 4:22 am for an order that I didn't place. I haven't used this company in over 4 years they still have my old address down for my address and have moved into another part of the city for 4 years now the clothes that was chosen was not my style. I cant call anyone nor have they responded to my email since 6:00 am this morning. This order was placed 10/12/2024 fraudulently I just asked for my refund I dont want to use this service at all

Well I can see why they **** at the BBB. I order and 2 items I just wanted to trade for one bigger size. Then they charge me over full price. Didn't want the sizes that were to big. Said they would pay me back. If I sent them back. So I did. now they won't refund me my money back they short me over $100. The thing that is the worst they have no phone # for you to call. Their chat feature ***** it wont even answer the question you asked about. I JUST WANT MY MONEY BACK NOW!!!!!! Finally found a # and its nothing but to leave messages on. Don't make the same mistake i did and not read there D- BBB rating

Literally a scam. Did stitch fix because I was starting a new job and I had a code to get my first box with no styling fee and it literally said "order total $0" and then I was charged $20 which I immediately filed a complaint about. Still have not received that money. Tried to cancel the box but it shipped anyways. Tried to return all the clothes and found out they only put a return label on one of the return bags provided. Tried to log on to get a second shipping label and found my account was abruptly deactivated and I have no way to return these clothes. Came on here to file complaint and found this is a regular practice for them. Nightmare.

Not surprisingly, Stitchfix has a D- and 1.62/5. Let's tell everyone to boycott it so it'll go out of business. They seemed to like abruptly deactivating accounts, sometimes for no reason at all. And it always seems to be when a customer still has a Fix, and they can't log in, and they get stressed. Are they going to be charged hundreds for clothes they don't want? That happened to me, and Stitchfix refused to respond to my emails, I couldn't chat because they barred me from logging in, and there's no phone number. It was close to my last day, and I couldn't login, so I couldn't extend it, or reach anyone. They left me hanging and stressed for weeks.Their agents are all rude and unfair to customers of certain ethnicities. They seem to have agents in the ** and abroad who have deep-seated biases against certain people, and they'll make sure to word emails/chats rudely, and give you a hard time. They might abruptly deactivate your account for nothing, too. Take a stand against unfair, rude treatment, and boycott Stitchfix. Tell everyone you know to not subscribe or purchase anything from it. Let's all make it go out of business. Startup founders and leaders tend to be weird, greedy people enjoying life as billionaires, anyway.

DON'T DO THIS! DON'T SIGN UP! They do not go off your statement on things you like. They take you $20 and send you grandma looking clothes the are ****** priced! DO NOT DO IT!

If I could Leave No stars that would be my rating. On the first box I received I kept two items, but I wasnt ****** satisfied with them on the second order I sent everything back and decided to cancel my subscription and tried to delete my account. However, I was not able to. I have sent countless emails in the past week and have not heard anything back. They have on my profile a order that is scheduled to go out May 1 I tried to cancel it however it brings you to The subscription page and you are not able to actually cancel the order. You can only make it for another date. The help section has a "Cancel my subscription" option but it takes you to the scheduling page, so you can't actually cancel your subscription. Customer support is basically nonexistent. Dont order from this company they are a scam. They just want the $20 styling fee.

It's fraudulent they're stealing money they allow you sign up just to look at the stuff and send items without approval and give me no way to cancel I canceled membership the 1st day and I'm receiving items i didnt asked for, what do I do here

I liked the service. Had it for a few months. The user experience and stylist help was great. Kept a couple of pieces. But when I decided to cancel my subscription it became difficult. The *** section has a "Cancel my subscription" option but it takes you to the scheduling page... My best guess is that you can't actually cancel your subscription you can only switch to "order on demand" which stops the subscription from automatically sending a new box. But doesn't actually cancel your subscription.

I returned items on 2/16/24. Its now 3/10/24 and Im still waiting on a refund. Also, when you order something it takes weeks before your order is delivered. Im done with StitchFix.