ComplaintsforSan Francisco Elite Academy
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Total paid ** Elite Academy (minus club store gears&accessories): $2459.08 EIN: 35-2523738 On 04/30/23 Coach *** ran the soccer tryouts and emphasized to us of fair play & immense player development opportunity & that her focus will be building the 2013 girls team.We paid deposit to SFEA (& rejected other league offers) by 05/03/23 deadline. 06/12/23, SFEA announced coach *** is leaving. With the new coach coaching 3 TEAMS- Practice schedules delayed & one of the weekly practices combined both 2013 & 2014 squads. In the games Coach ****** show up for, my daughter got VERY little game time. Coach ****** specifically stated to parents verbally & in writing that she'd like the parents to not come to her about their kids' play but rather have the kids advocate for themselves. Hence, during a game my daughter simply asked if she could play. After the game, my daughter cried & told me that Coach ****** angrily replied "IF YOU ASK AGAIN!!" Right from the beginning of the season, the coach only cares about winning that she fails to give a chance to individual players' ******* ******** of a team as a whole.We asked for release & a prorated refund. The email reply was "She is released", without mentioning anything else. Hence, we paid for another league, thinking refund is in progress with SFEA.When I followed-up, including ***************** (president&executive director of SFEA) into the email string. Coach ****** called. But only to tell me ZERO refund b/c of paperwork that every family was required to sign. When I said that I care about the future and mental happiness of my child that's why we asked to withdraw. She then had the nerve to say "All you care about is the money!!". I believe any agreement includes commitments by both our family as well as SFEA & only one party cannot be expected to ************ is not ethical for SFEA (a non-profit organization) to refuse a refund after empty false advertisement of promises & what they put my little girl through.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.