Customer ReviewsforUpwork

My account was hacked and the email address was changed so I can no longer access my account. There is sensitive data within the account. I have reached out on email several times and through their chat bot and I have not had a response. Be careful using this service.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help.We have many security measures in place as part of our commitment to maintaining the safety and integrity of our site. For more information on how to stay safe online and on Upwork, please visit our Support page on the Upwork website. We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

Upwork is a SCAM now. They use freelancers as a source of revenue rather than support them. They have no systems in place to prevent freelancers getting scammed and do not honor their hourly protection. I was not paid for the work I did.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. As noted in our User Agreement, ********************** provides a payment guarantee for all hourly contracts. Only qualifying hours are protected. For more details regarding the payment guarantee please visit our Support page on the Upwork website. We are in contact with the customer directly and will continue to support them should they have additional questions. The customer can also request assistance via the Support page on the Upwork website or by directly replying to our email. We will be happy to assist.

No way to reach anyone with issues and does not allow you to get support when there is clearly platform IT issues. DO NOT USE. They take peoples money for connects but then because of their platform errors, freelancers lose money on not being able to accept jobs/proposals

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Customers can contact Upwork Customer Support by logging into their account, choosing “Help Center" from the menu at the top right of their homepage, and clicking on Contact Support. They will find a variety of support options available to them. We've thoroughly reviewed this customer’s account and are in contact with the customer directly. We will continue to support them should they have additional questions.

I am filing this complaint regarding my recent negative experience on Upwork. I had a scheduled interview through the platform, and the interviewer failed to show up without any notification or communication. Despite the expectation that professionals on the platform be held accountable for such behavior, there seems to be no direct mechanism for reporting or addressing this issue on Upwork.Upworks reliance on AI-driven ONLY feedback system that appears to prioritize only positive reviews is a concerning approach to conducting business. It leaves users without meaningful recourse when issues arise, and creates an unrealistic portrayal of the services provided through the platform. This lack of transparency and accountability has turned me away from using Upwork for any future projects.Upwork needs to do a better job of holding all users on the platform accountable for their actions and providing a clear, accessible method for reporting no-shows, misconduct, or other professional discrepancies. The current system, which allows problematic behavior to go unchecked, damages user trust and diminishes the overall quality of the platform.I hope Upwork will take this feedback seriously and implement the necessary changes to improve user accountability and provide a more balanced, reliable platform for professionals.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We are in contact with the customer directly and will continue to support them should they have additional questions. The customer can also request assistance via the Support page on the Upwork website or by directly replying to our email. We will be happy to assist.

Both my profiles (freelancer and other) were suspended b/c I posted i needed help created a duplicate account for a social media company. I was promised my profile would be reactivated. it's been over 24 hours and it's not. I'd like it reactivated so I can continue paying vendors I've hired. don't see the need to suspend my freelancer profile also - seems a bit harsh. they are unrelated. don't think i'll post new projects here again if I can avoid it. logon

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We have many security measures in place as part of our commitment to maintaining the safety and integrity of our site. When clients or freelancers sign up to use the Upwork platform, they agree to Upwork’s Terms of Service. We are in contact with the customer directly and will continue to support them should they have additional questions. The customer can also request assistance via the Support page on the Upwork website or by directly replying to our email. We will be happy to assist.

Horrible service is a scam and steals their freelancers money. I was blocked from the account that I had worked on for over two years because a client of mine wasnt paying me and I offered alternative options for payment. If Upwork actually cared about the people who worked on their site, they wouldnt end your account because a client is not paying for the services that you have already completed. Instead, I got blocked and all of my money that was pending (thousands) is now in Upworks pocket. When I reached out, Upwork told me that that was their final final decision and basically too bad on me. This is a complete scam. Do not use this website. ******** customer service. Literally stole money from me that I worked for.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. We have many security measures in place as part of our commitment to maintaining the safety and integrity of our site. When clients or freelancers sign up to use the Upwork platform, they agree to Upworks Terms of Service. We've thoroughly reviewed this customers account and determined our position stands based on Upworks Terms of Service. Please see our Terms of Service, available on the Upwork website for more information.

Upwork fails to provide its promised protection from fraudulent conduct by its freelancers. If I could provide less than a one star review I would. This company does not fulfill its contractual obligations to protect its customers from bad actors that utilize its platform.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Upworks work marketplace is where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. We designed it to help clients and talent build strong working relationships so that over time, companies can scale on demand with a trusted talent bench and talent can secure fulfilling, consistent work.We emphasize in our User Agreement that ********************** is a venue for buyers and sellers of services to directly connect, that Upwork doesn't supervise, control, or endorse Freelancers, that Upwork is not responsible for Freelancers or their work, and that Clients are responsible for selecting and vetting their own workers. We offer multiple dispute options based on the type of contract used by freelancers and clients. For more information regarding the dispute process visit our Support page on the Upwork website.We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

I truly do not understand how a business can take your money and then not provide any assistance or customer support when needed. When I logged on to my account I am receiving a couple of different error messages. One of them is stating my account has been limited and the other is stating that there is an error with my billing address. When I called the customer support center, I was redirected to the online customer support center. I began a chat to request help. I was clearly communicating with an **. I explained the issue and I was given a couple of resources to assist myself. I attempted to do as instructed but the issue was not resolved. I then communicated this to the system and I was basically told that my account was suspended and that I should have an email explaining why. When I explained that I had not received an email. The ** started from the beginning asking me to explain my issue. I was then stuck in a loop with the ** . I went through this loop several times with no assistance. I then asked several times to be contacted by a representative and was told I could not speak to anyone. My account was suspended without explanation and the company is refusing to assist me in anyway. I would recommend for anyone looking for freelance work to look elsewhere.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Customers can reach out to ********************** Customer Support by logging into their account and choosing *********** or "Community and Forums" from the menu at the top right of their homepage.We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.

STAY AWAY FROM UPWORK. One of their freelancers ripped my off, and I had zero recourse. Upwards "mediation" was a sham. Upwork did nothing to get my money back.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help.We emphasize in our User Agreement that ********************** is a venue for buyers and sellers of services to directly connect, that Upwork doesn't supervise, control, or endorse Freelancers, that Upwork is not responsible for Freelancers or their work, and that Clients are responsible for selecting and vetting their own workers.We offer multiple dispute options based on the type of contract used by freelancers and clients. We've thoroughly reviewed this customers account and determined our position stands based on Upworks Terms of Service. For more information regarding the dispute process visit our Support page on the Upwork website.

The membership isnt worth it. Ive been scammed, and this company refuses to help me get a refund for it.

We're sorry to hear this customer wasn't satisfied with their experience and appreciate the opportunity to help. Our membership plan offers enhanced value and services to our customers, and we are committed to providing high-quality tools with a matching pricing structure. We've thoroughly reviewed this customers account and are in contact with the customer directly. We will continue to support them should they have additional questions.