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          Find a Location

          DialPad has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • DialPad

              100 California St. Ste. 500 San Francisco, CA 94111

            • DialPad

              3001 Bishop Dr Ste 400A San Ramon, CA 94583-5005

            • DialPad

              2 Embarcadero Ctr Fl 8 San Francisco, CA 94111-3833

            Business ProfileDialPad

            VoIP Phones
            Multi Location Business

            Contact Information

            100 California St. Ste. 500

            San Francisco, CA 94111

            Visit Website
            (855) 342-5723

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            48 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            DialPad has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • DialPad

                100 California St. Ste. 500 San Francisco, CA 94111

              • DialPad

                3001 Bishop Dr Ste 400A San Ramon, CA 94583-5005

              • DialPad

                2 Embarcadero Ctr Fl 8 San Francisco, CA 94111-3833

              Location of This Business
              100 California St. Ste. 500, San Francisco, CA 94111
              BBB File Opened:
              7/17/2017
              Years in Business:
              25
              Business Started:
              2/16/1999
              Number of Employees:
              1
              Business Management
              • Ms. Candy Ramirez, Director of Customer Service
              Contact Information

              Customer Contact

              • Ms. Candy Ramirez, Director of Customer Service
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              48 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/04/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              Unethical company, ******. Hidden fees, won't cancel even after writing in email and on pre-paid service we continue to be charged on taxes and fees. Charge for Campaign Registry fee many months after cancelling. The list could go on, buyer beware they are very bad company to do business with and they don't know how to register businesses and will continue to charge the higher fee organizations SMS registration. It's part of a scam. I prepaid for a year for service for unlimited MMS/SMS in 2023 I receive this:As such, after March 31st 2023 Dialpad will no longer be able to offer unlimited SMS/MMS as part of your Dialpad Talk license; the new pricing structure is summarized as follows:Then we tried to cancel in 2024 and they have continued to charge us for 3 phone lines that were never in use and wouldn't refund us despite them not disclosing the charges clearly. Terrible company, don't let them store your CCOF!
              Read More
              Read 47 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jessica S

              11/21/2024

              Was working with Dialpad for 3 years, absolutely loved them. Was using it while i was travelling and contacted a few clients (the same 3 ones) and also my family. Recently there was a law put in place to prevent spammers from texting. My company also stopped because I got employed instead, but wanted to continue using Dialpad while i travelled. I submitted a form back in July 2024 and have had error after error. They tell me on the phone that I need to create a website for a company that no longer exists and to create a fake company to get Dialpad to work... I don't want to get rid of Dialpad but I guess all good things must come to an end. The customer service *** said I could text friends and family but I originally registered it as a company so I would be forced forever to use it as that company.
              Read 11 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

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