Customer ReviewsforBlack Diamond Paver Stones & Landscape, Inc.
91 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Hung L
5 stars11/18/2024
We initially chose Black Diamond for our backyard project and were so pleased with their work that we decided to hire them again for our front yard. Once again, we were not disappointed. We had the pleasure of working with *****, who oversaw our project from start to finish. He was very professional and responsive, answered all our questions, and guided the project to completion despite the challenges that often come with large projects. I highly recommend giving them a shot if you are thinking about a landscaping project.Black Diamond Paver Stones & Landscape, Inc. Response
11/19/2024
Good Morning **** *.Thank you for the great 5-star review! We're happy to hear that as a repeat customer, you were "once again not disappointed" with the "very professional" service provided by ***** and his talented team for your front yard transformation project. We hope you enjoy your new, revitalized outdoor living space for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Jean F
5 stars11/14/2024
******* ********, our main contact person, was so wonderful from start to finish. She is kind, personable and knowledgeable. She made every appointment and call right on time. The work done was perfect. They helped us create a plant list, design and budget which worked for us, and followed through every step of the way. The landscapers were also friendly and vvery hard workers. You won't be disappointed withthis company! **** *., PinoleBlack Diamond Paver Stones & Landscape, Inc. Response
11/15/2024
Good Morning ****,Thank you for the great 5-star review! We're happy to hear working with ******* and her skilled team was "so wonderful from start to finish" for your outdoor transformation project. We hope you enjoy your "perfect" outdoor living space for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Joshua F
5 stars11/13/2024
We collected around a dozen quotes to get a sense of the market, and found that Black Diamond was somehow doing extremely high quality of work for an average price. That, in combination with the BBB ratings + guarantees/warranties, made it a no brainer to reach out.**** *. was great to work with. He was there from the very beginning, working to understand our plans (we had some specific visions in mind that we'd gone the extra mile to model out on our computer) all whilst tactfully offering suggestions for improvements. He was also super patient/receptive whenever we needed time to stew on decisions or made amendments to our plan.The crew was phenomenal. Hardworking and respectful, they were mindful of my neighborhood + warm to my family/neighbors in passing. And the work they did was at the same high quality as we'd seen online. I would even go so far as to say the final result was essentially flawless in that *every time* we had a even a small nitpick or issue, the team was always ready and willing to make the fix/polish.Its this willingness to make any necessary fixes/polishes that gets them 5 stars *despite* the one reoccurring issue we ran into, which was the handful of times that construction strayed from the plan. Not just little things; the entire shape of our patio, ending a path that should have connected, changing the location/angle of a wall, etc. And because the crew moves so fast, they would make a ton of progress on these things. But *every single time* that these errors were brought up - **** was quick and happy to address it and get it back on track. Which honestly is one of the **best** things to find in a contractor; **there was never once a sense that ****/the crew were resistant to fixes/polishes. They always went above and beyond.**Between the price + guarantees, the *incredible* final result (neighbors keep slowing down to offer compliments!) and this devotion to getting us exactly we wanted, Black Diamond has a lifelong customer.Black Diamond Paver Stones & Landscape, Inc. Response
11/14/2024
Good Morning ******,Thank you for the awesome 5-star review! We're happy to hear that **** and his "phenomenal" team "always went above and beyond" for your "extremely high quality" outdoor transformation project. We hope you enjoy your "essentially flawless" outdoor Dreamscape for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Cherylle M
5 stars11/07/2024
We first heard of Black Diamond from receiving fliers in our mailbox. When we finally made the decision to renovate our backyard, we contacted them for a consult and from our very first meeting with ****** ******, we were convinced that he was the one that was going to bring our vision to life. We had a very rough sketch of what we wanted, and ****** was able to incorporate it into a beautiful design.We were unsure of which specific styles and colors, but ****** met with us several times at multiple locations and brought materials to our home so we could see them first hand before we made a decision. Once the work began, ****** frequently visited our home to ensure the materials and the work being done was correct and on schedule. In some cases, it wasnt, and he was quick to resolve the issues so there would not be a delay in the project. The team was great about keeping the mess to a minimum and securing the space to ensure individuals that werent supposed to be on our property werent able to enter. The team was also mindful of our family, and always coordinated loud times with us to avoid disruptions in our schedules.There were several occasions when we discovered additional work needed to be done, but it was outside of Black Diamonds scope. ****** was very knowledgeable and was able to refer other vendors to us, who were also great!A few months after completion, we noticed some of the pavers settled and we needed touch up to fill up some of the gaps. The team came back soon after we notified them to assess and brought the materials over that was needed for the touch up.We are very happy with the results and the continued service we receive. We host gatherings in our new backyard often and have received many compliments. We hope to be able to remodel our front yard in the future and plan to use Black Diamond again.Black Diamond Paver Stones & Landscape, Inc. Response
11/08/2024
Good Morning ********,Thank you for the amazing 5-star review! We're pleased to hear how happy you are with your "beautiful...renovated backyard" after working with ****** and his skilled team. We hope you enjoy your Backyard Dreamscape for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Claire h
5 stars11/04/2024
Black Diamond installed a small patio for my backyard and did an amazing job. I was so impressed with how hard working, efficient, and courteous the crew was. I would highly recommend them!Black Diamond Paver Stones & Landscape, Inc. Response
11/05/2024
Good Morning ******,Thank you for the great 5-star review! We're pleased to hear about the "amazing job" that our "hard working, efficient, and courteous" Black Diamond team provided for your backyard installation project. We hope you enjoy your new outdoor Dreamscape for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from John W
5 stars10/09/2024
***** did a fantastic job in planning, managing, and monitoring our backyard project!He went above and beyond during the project by getting his hands dirty, moving 100 lb. stepping stones, changing out chipped pavers and making adjustments as the project progressed.He explained the entire process in detail prior to the job, and his communication during the transformation left us no surprises. A+!The crew, led by ******* ****, also did a great job! When **** had to step away to check on other projects, ***** (crew manager) stepped up and also went above and beyond, paying close attention to the details, adding suggestions to improve our drainage challenges on our property.Some of the large stepping stones received some scratches during the install, but I'm hopeful that by adding a satin sealant, that the scratches will disappear.We are happy with the outcome, and we are already enjoying more ***** did a fantastic job in planning, managing, and monitoring our backyard project!He went above and beyond during the project by getting his hands dirty, moving 100 lb. stepping stones, changing out chipped pavers and making adjustments as the project progressed.He explained the entire process in detail prior to the job, and his communication during the transformation left us no surprises. A+!The crew, led by ******* ****, also did a great job! When **** had to step away to check on other projects, ***** (crew manager) stepped up and also went above and beyond, paying close attention to the details, adding suggestions to improve our drainage challenges on our property.Some of the large stepping stones received some scratches during the install, but I'm hopeful that by adding a satin sealant, that the scratches will disappear.We are happy with the outcome, and we are already enjoying more backyard outdoor time!Black Diamond Paver Stones & Landscape, Inc. Response
10/10/2024
Good Morning ****,Thank you for the great 5-star review! We're pleased to hear about the "above and beyond" service that ***** and his talented team provided for your backyard installation project. We hope you enjoy your "fantastic" Backyard Oasis for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from David K
5 stars10/07/2024
*** from Diamondback Landscaping helped me design and plan the remove the front and backyard of all the grass, trees, bushes, brick and cement. Also eliminate an in ground jacuzzi and replace everything with artificial grass raised garden backyard patio and pavement stones with a fire pit area the project turned out better than I had expected, *** would show up every day make sure would run smoothly and assist in any changes that I we would need, I appreciate the ease that it was to work with diamondback landscaping, *** ******** is highly professional, friendly and considerate, I would recommend him for anyone looking for beautiful landscaping needs.Black Diamond Paver Stones & Landscape, Inc. Response
10/09/2024
Good Morning *****,Thank you for the awesome 5-star review! We're pleased to hear that your full outdoor transformation "turned out better than expected" after working with *** and his "highly professional, friendly, and considerate" team. We hope you enjoy your new "beautiful" outdoor Dreamscape for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Layla B
5 stars10/01/2024
***** ******** is absolutely amazing! When I booked the consultation to figure out what to do with my sloped backyard, all I said to her was 1 sentence and she, right away, knew exactly what to do (building a retaining wall/ paver patio) along with all the materials I'd want. Afterwards, I looked all over and kept coming back to what she recommended truly amazing! Throughout the project, she went above and beyond with her keen eye, care & thoroughness. Additionally, her extensive and impressive education in agriculture and horticulture shines through. Upon a first look at my property, she knew all about the trees and plants on premise and told me all the do's & don'ts and how to improve them if so inclined! I couldn't have had hired a better person! =)Black Diamond Paver Stones & Landscape, Inc. Response
10/01/2024
Good Morning Layla,Thank you for the awesome 5-star review! We're pleased to hear about the "above and beyond" service that ***** and her "absolutely amazing" team provided for your backyard transformation project. We hope you enjoy your new Outdoor Oasis for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from Jieun J
5 stars09/28/2024
I highly recommend Black Diamond Paver Landscape!Black Diamond just finished installing pavers in my patio. The work is done beautifully and professionally. I was told it would take three weeks, but it was completed in one week as everything went very smoothly! There was no hidden fees, no surprises, no conflicts. The price was very reasonable.I have worked with ***** **** from Black Diamond. I can't speak more highly of *****. He is very prompt. He answered our calls and messages even in evening or weekends right away. He is super patient and accommodating. I have changed the design four times throughout the project and I have never heard any one "No". He is professional and knowledgeable. He controlled every steps of the work and shared the progress with us every day. His plan drawing was accurate and detailed, which helped me to go through the *** review without any issue. He is local and experienced. He understands environments in this area as well as city regulations. ***** brought a team led by *****. We are very satisfied by the work done by his team. His team is very detail oriented. They care every small parts of the work such as wiring lines and shaping pavers, which raises the level of perfection of their work! They were always on time and friendly.Black Diamond provides warranty for *********************************************** my patio. The warranty definitely gave me a relief that ***** and his team will address the issue if I face a drain problem again. I am excitedly waiting for the rainy season this year. I will come back to leave another review after the season. I have already recommended ***** to my friends and neighbors. I will definitely find him again if I have any more landscaping work to do.Black Diamond Paver Stones & Landscape, Inc. Response
09/30/2024
Good Morning Jieun,Thank you for the great 5-star review! We're happy to hear about the service "can't speak more highly of" that ***** and his "detail oriented" team provided for your paver transformation project. We hope you enjoy your new "beautiful" outdoor Dreamscape for many years to come. Thank you for choosing Black Diamond - we truly appreciate your business!Review from JL G
1 star09/23/2024
Our backyard paver project was supposed to be completed in a little over a week, and is unfortunately now on its 6th week. Due to character limitation, see my ******, Yelp, or ******** review for full review with photos. Some major issues: * We were also not informed of a critical design change. This lack of communication and lack of respect for our time further delayed our project.* Pavers with very noticeable chipped corners were installed. There were also pavers that were damaged due to carelessness of the crew with their power tools. All of these had to be replaced.* Some of the installed pavers are still not leveled.* Different colored pavers were installed. The project was deemed complete a few times, even though there were numerous repairs that were yet to be resolved. We even had to go as far as reach out to the regional manager, *****, in order to get the proper customer service as was advertised on their website. This led to a meeting with him and he listened and agreed with our concerns. We feel as though our time is not being respected and that the project has become rushed, which has led to numerous preventable errors and the project being far past its expected completion date. We decided to work with Black Diamond Pavers because their website advertised that they have "Best Prices for Highest Quality Work," "Honest & Trustworthy, 100% Committed to Customer Satisfaction." We believe that we have not been receiving any of these promises. We are currently waiting to hear when the crew will return to complete the project. Not receiving proper updates from the project manager *** has made this process even more stressful and frustrating than it already is. There were multiple occasions we were notified to expect him and/or the crew, only for them to not show up, and this not being communicated with us.
Customer Review Rating
Average of 91 Customer Reviews
Contact Information
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.