ComplaintsforBayson R Motorsports
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered *************** Visors For ********************* 4Dr (Order ********) on September 10, 2022 and received them on September 14, 2022. Upon receipt, I observed that one of them had a long piece broken off inside the bag. I emailed their customer service on September 23, 2022 and requested a refund or replacement. They replied on September 26, 2022 and requested pictures of the broken product. After sending the pictures on September 28, 2022, they did not respond so I reached out to them again on October 11, 2022 because I was worried they didn't receive the pictures or couldn't open the attachments. They replied on October 12, 2022 stating, "Thanks for contacting us, this is taking longer than usual. I have sent an email to *** to get a status update for you. Please allow me some time this week for *** status updates. I will try my best to get this resolved for you as soon as possible. Appreciate your patience during this process." After not hearing anything from them, I reached out again on October 22, 2022, asking for an update. Today is October 27, 2022 and I still have not heard anything from them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.