ComplaintsforLanmodo
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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
En agosto 22, 2023 compr una cmara de tablero para mi vehculo en Amazon Store, trabaj correctamente unos meses despus la pantalla comenz a mostrar un crculo ***** por el medio, cmo fueron pasando los meses el problema empeor a grado que ya no se poda ver casi nada, aunado a esto la cubierta plstica que cubre la cmara se deform de tal modo que es visible la parte interna de la cmara, decid contactar va telefnica a Amazon y la respuesta de ellos fue que solo hacan devoluciones o reembolsos dentro de los primeros ********************************************************************** fabricante que es el que ofrece una garanta por 12 meses a partir de la fecha de compra, me comuniqu el 31 de ***** del 2024 con Lanmodo que es el fabricante va email ya que es la **** forma de comunicacin con ellos cuando buscas asistencia con su servicio al cliente, nunca recib respuesta, intent tener comunicacin con ellos va chat a travs de su sitio web en los das siguientes y tampoco recib respuesta, volv a comunicarme con ****** para ver qu solucin me daban ellos Y solo dijeron que el tiempo para cualquier reclamo ya haba pasado y que no podan ayudarme con nada.Por lo tanto estoy pidiendo que se me reembolse la cantidad pagada por este producto puesto que el problema comenz unos meses despus de haber comprado el producto y puesto que el reclamo lo comenc antes de cumplirse el ao que el fabricante da a los consumidores y ni ellos ni ****** respondieron a tiempo a mi problema.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have encountered an issue with a defective product from Lanmodo - Lanmodo Vast M1: Screen Lens Separated Dual 1080P Automotive Night Vision System within the warranty period, and unfortunately, the support team has ceased responding to my emails. Despite multiple follow-*** using the only email address provided on their website, I have not received any replies. As there is no phone number listed for direct contact, I am currently unable to resolve this matter. I would appreciate prompt assistance in either replacing or repairing the product as per the warranty terms. I have encountered immense difficulty in attempting to contact Lanmodo. Unfortunately, there is no clear address provided for their headquarters in *********, **********. In order to proceed with this complaint, I had no choice but to use a random address, as a street address is mandatory for submission. I urge your assistance in resolving this matter and appreciate any guidance you can provide. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.