We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Qualpay has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Qualpay

              4 W 4th Ave, Sixth Floor San Mateo, CA 94402

            • Qualpay

              PO Box 15186 Spokane Valley, WA 99215

            Business ProfileQualpay

            Credit Card Merchant Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4 W 4th Ave, Sixth Floor

            San Mateo, CA 94402

            Visit Website
            (844) 282-0888

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Qualpay provides an omnichannel payments platform.

            Products & Services

            QualPay offers an easy adaptable payments to individual needs, whether you are a business, a developer or a partner including Independent Sales Organizations (ISO) and Independent Software Vendor (ISV).

            Business Details

            This is a multi-location business.

            Find a Location

            Qualpay has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Qualpay

                4 W 4th Ave, Sixth Floor San Mateo, CA 94402

              • Qualpay

                PO Box 15186 Spokane Valley, WA 99215

              Headquarters
              4 W 4th Ave, Sixth Floor, San Mateo, CA 94402
              BBB File Opened:
              1/9/2015
              Years in Business:
              10
              Business Started:
              7/9/2014
              Business Started Locally:
              7/9/2014
              Business Incorporated:
              10/31/2013
              Type of Entity:
              Corporation
              Number of Employees:
              25
              Alternate Business Name
              • Qualpay, Inc.
              Business Management
              • Mr. Craig Gass, President
              Contact Information

              Principal

              • Mr. Craig Gass, President

              Customer Contact

              • Ms. Ann Joyce, Complaint Contact
              Read More Business Details and See Alerts

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hala S

              05/26/2022

              We reached out to them about payment processing. Our business has an amazing track record. They asked for every possible document, including processing statements, bank statements, operation guides, licenses, technology info, etc. They let our application drag on for months and then never heard from them. They are unprofessional and wasted months of our time. Stay away from this business

              Qualpay Response

              07/05/2022

              Were sorry to hear that your experience with Qualpay was less than satisfactory. We pride ourselves on the great relationships we have with our partners and merchants. Your application was approved with conditions, a normal process for businesses selling tobacco and alcohol. Because of the type of products being sold, extra due diligence was required. Gathering the information and the additional layers of approval required added time to the process. The partner who brought your account to Qualpay requested that we cancel the application after you received the approval letter. If you wish to discuss your application any further we would be more than happy to talk to you.

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.