ComplaintsforGators Back Porch BBQ
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Complaint Details
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Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We booked Gators Back Yard BBQ to cater our daughter's wedding reception on Saturday, October 23, 2021. *********************** is the owner and person that we dealt with. The price for the catering was set at $1793.80 and he was paid $896.50 as down payment on 09/08/2021. The contract was signed and sent via email to the address provided by ******************. We contacted ****************** on Monday, October 18, 2021 to verify our event menu and the times that he would be arriving. We were told that he would arrive at 03:30 PM to set up and that he would be serving by 05:00 PM. ****************** and Gators Back Yard BBQ was a no show on Saturday, October 23. I had rented tables, chairs, glasses, plates and silverware for 70 guests but none were used. Numerous attempts were made to contact him on the the day of the event but all went un answered. I was able to get in contact with ****************** on Monday, October 25 and was given numerous excuses and was told that his partner would handle the re fund. I did a follow up call on Friday, October 29 with no answer. I have made numerous attempts to contact ****************** but none have resulted in my refund. I sent a letter to the address listed on his website on November 16 and the letter was returned by the post office. ****************** actually played a recording of baby crying the last time I did get in contact with him and he stated that he had refunded my account. To date I have not received a refund. Reviews on Yelp have stated that he was been a no show for other events. I need you help getting my deposit back and exposing this fraudulent company. I do not want to see someone else go through what we have gone through. I can provide and documentation that you need.Thanks in advance for any help you can provide.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.