27 Customer Reviews
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Review from Lou B
1 star11/26/2024
An awful website for the rebate that seems purposefully difficult = less likely they will have to pay the rebate as you get frustrated and give up. It states "use the drop down menu to choose your product type" - there is no drop down menu which makes it impossible to fill this out properly = "your submission is not eligible for a rebate as entered". This seems purposely difficult to scam the consumer. Please stop blaming "third party vendor" - if you're not happy with the poor customer service they provide then you should be getting someone else. If you don't seek to change vendor then you must like the results. I don't and will be seeking a different contact lens supplierReview from Kristina A
1 star11/14/2024
This company doesnt help with the rebates it offers and makes you jump through unnecessary & undocumented steps to acquire your rebates
Cooper Companies, Inc. Response
11/18/2024
Hello ********, we are sorry to hear that you are having issues with your rebate through our third-party vendor 360. You were only missing the box end tabs, but we worked with them to get your rebate approved. Thank you.Review from Rose H
1 star10/27/2024
My rebate card expired 07/24. I contacted CooperVision in October to see if they would issue a new card. After quite the runaround, I eventually spoke with someone who said that had I called within 60 days of expiration, they would have reissued, but now that it was outside the 60-day window, they refused to. So - some exceptions will be made but not all? The icing on the cake was receiving a "sorry for the inconvenience" email. It was not "inconvenient" - it was $30! I am switching contact lenses providers over the way this business behaved.Cooper Companies, Inc. Response
10/29/2024
Hello ****, We are sorry to hear that you have had issues with your rebate card and it expiring. We contacted our third-party vendor, 360, and they will be reissuing the rebate for you. Please do not hesitate to reach out to us directly with any questions, ************. Thank you.Review from brice d
1 star10/01/2024
Their rebate system is either a scam, or never works. you need to upload receipts which it won't let you do - error!! lol assume you are not going to get that rebate when you make you buying decisionCooper Companies, Inc. Response
10/02/2024
Hello, we apologize for any issues and inconvenience you have experienced while using our third-party vendor for your rebate. 360 will be entering if your information for your rebate and it should be completed within 3-5 business days. Please be on the lookout for any communication from them. Thank you.Review from James G
1 star09/12/2024
They do not honor their rebate. I specifically bought these daily contacts because the ****** manager said I qualified for the rebate. I have ******** part C with ****** and pay extra for vision and hearing, so because I pay for an extra policy to cover my contacts and eye exams, I'm penalized by not getting the rebate. Cooper vision got a one time sale. It's pretty short sighted to try for a one time sale and alienate someone from their product forever. Common sense to me would say honor the rebate and have a customer for life. I will never buy from them again. There were so many choices of contacts to choose from and to me, a rebate is an incentive to try a new company or product. They got paid full price between my out of pocket and my insurance I pay for. Will never buy any products from Cooper vision or *** Ban again.Cooper Companies, Inc. Response
09/13/2024
Hello *****, we are sorry for this inconvenience that you have had with our third-party vendor, 360. The rebate was for more than what you paid for the lenses, so that is why it was denied. We did get approval to give you some of the rebate. Someone from CooperVision will be reaching out to you to make you aware. Thank you.Review from Fern A
1 star09/11/2024
They are truly the worst to work with. I have sent them numerous CLEAR photos of my prescription and receipt and they continue to request "clearer" photos as if I'm using a camera from the 1900's or have the blurriest photos. It is unreal how they treat customers and how they don't want to pay you. And their customer service isn't even in English - they reply only in French! Don't offer rebates in the first place.Cooper Companies, Inc. Response
09/12/2024
I have sent this to our ***************** to look into and someone will follow up with you. Thank you.Review from Erin S
1 star08/31/2024
I purchased my daughters contacts from our eye doctor and uploaded receipts plus box tabs as requested and our claim was denied stating the insurance paid and we were requesting a refund greater than our payment. Which is incorrect as our insurance payment went towards her glasses. Incredibly disappointing customer service, misleading advertisement, and a total waste of my time. I will be purchasing contacts from a different manufacturer next time.Cooper Companies, Inc. Response
09/03/2024
Hello ****, It looks like we were able to get an exception to approve this refund. Someone will be reaching out to you. Thank you.Review from AMY B
1 star08/19/2024
This is a scam. I paid almost $300 for contacts and then uploaded receipts and a photo of my contact lens boxes and my claim was declined. What a waste of time and a big scam.Cooper Companies, Inc. Response
08/20/2024
Hello ***,It states on the rebate form that you need to purchase the lenses from the ******** Provider that wrote the prescription to be eligible for the rebate. Someone will be reaching out to you about this. Thank you.Cooper Companies, Inc. Response
08/20/2024
My apologies, we are looking into this and will get back to you.Cooper Companies, Inc. Response
08/20/2024
Hi ***, the rebate was denied as your insurance company paid for a majority of the lenses, so the amount that you paid is below the rebate amount. This is why you will not receive the rebate. You paid less than the amount you are requesting.Review from Alysanne B
1 star08/19/2024
I purchased my contacts from another location last year than where I had my eye exam. I was approved the $200 rebate. This year I did the exact same thing and they denied me. They told me its because oI purchased my contacts from a different place than where my exam was. I told them they allowed it last year. I was told I was lucky and they wont approve my rebate of $100. I told them this is misleading. Its not luck. They made a mistake. They will not make an exemption this time. Rude customer service and rude supervisor. I have never purchased a year supply before or submitted anything for a rebate. Very frustrating.Cooper Companies, Inc. Response
08/21/2024
We apologize for the inconvenience that this has caused you. We contacted our third party vendor that initiates the rebates and were told that your rebate was already submitted for reconsideration. The request was completed today, and the rebate is now in an Approved status, so please be sure to inform the patient to track the status online for additional updates.Once the status changes to paid, the patient can expect to receive an email from ***************************************************** with instructions on how to redeem their rebate. Please allow up to 4-6 weeks for the patient to receive the payment email if not sooner. Thank you.Review from Jami S
1 star08/14/2024
I got my prescription for contacts and shopped around for contacts . I purchased my Contacts at a different business than my prescription.I was Denied my rebate because of this . This is so unfair . Neither my eye Dr nor the place I purchased my Contacts at told Me about this rule. I will never purchase from Cooper vision again nor tell anyone about them for that matter .So disappointed I am out My rebateCooper Companies, Inc. Response
08/20/2024
Hi ****,It states on the rebate form that you need to purchase the lenses from the ******** Provider that wrote the prescription to be eligible for the rebate. Someone will be reaching out to you about this. Thank you.
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