ComplaintsforCollectors Holdings Inc

• Initial Complaint

  11/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I paid this company $45.38 for shipping and insurance to send my order back to me after grading. There was no attempt by ***** to deliver the order or notice left at the delivery address, and the package was returned to ***. I work from home and have a Ring doorbell camera. ***** never showed at my house. I contacted *** to get it sent back to me, assuming they possibly misaddressed the package since the ***** tracking number shows a single delivery attempt. Now they're wanting me to pay another $45.38 to send them again. I already paid to have the cards sent back to me and they were never delivered. I don't know if the carrier attempted delivery at the wrong house, but they never showed up at my address. I shouldn't be made to pay for a service I did not receive. The customer ********************** representative I contacted at *** said that I needed to complain to ***** and not them. I paid *** to ship my items back. They paid *****. If anyone needs to complain to *****, it's PSA since they opted to use their services. Now *** is holding my cards hostage because I refuse to pay two shipping charges.

• Initial Complaint

  10/01/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 8/6/24 - I filed complaint with *** and Customer ********************** ****** **** stated she would submit a voucher for the inconvenience that *** admitted to causing. **** stated if they approved it I would receive in the mail toward the purchase of another order. Never received any voucher after two months. Company is falsely telling customers that they will receive a voucher, but *** never approved any. When asked for the legal department, **** stated she was attending a convention and was later sick due to an illness. Would not provide legal department information. Customers spend hundreds of dollars on subscriptions and getting cards graded only to receive no compensation for poor customer **********************. **** admitted to company faulting on service levels and offered a compensation that never happened.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I submitted twenty-one cards for grading to *** on July 18. I paid a total of $398.79 for grading services. Seven of the cards returned to me have room to slightly move from side to side. After receiving the cards in their cases, *** had correspondence with the business. Here is a part of the first message from ******: I am part of the ************************* (***) team here at ***. Thank you for submitting your ***************** Request. The certs are encapsulated in the appropriately sized holder. It is normal (and ideal) for there to be some degree of movement - otherwise, it would be too tight and possibly cause damage to the card. Please know that our continuous improvement and quality assurance teams are aware of these types of concerns, and *** is constantly striving to improve the services and products it offers. MY RESPONSE: Hello ******, Thank you for your response here. There are several reasons why I don't believe your explanation. First and foremost: Why are some cards, from the same order, able to move around while others are not? Furthermore, cards that are graded and encased by ******* and *** never move around in their cases. Additionally, I am not just accepting this and letting this go. NEXT MESSAGE: *******, Every card is produced with slight variations in thickness and size. Additionally, each grading company has different types of holders, so I cannot give you an explanation as to why those grading companies certs do not have any movement. MY RESPONSE: ******, some standard sized cards are able to move around in the case while others are not (from the same order). What does Q & A mean to you after each card has been encased? Recently, I purchased two different PSA graded cards from the same set, 1987 Fleer Basketball. One, a ***** *******, is able to move in the case, while the other (****** *******) cannot move. I'd like to be refunded for the cost of the grading for the seven cards. I have videos of the cards moving in their cases.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a sports card off of **** that was sent to the *** vault. When an account was made for the card an old email address was used that I no longer have access to or is even working. I need to have the account set so that I can use my new email address. I have made several calls to the vault talking to someone and have sent 4 different emails starting with the first one on August the 7th. I have received 2 responses from them but none of those responses is helping my problem. I have sent all of the information they required even with pictures and still cannot get any help from them in acquiring this card from the vault.

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I (customer Number *******, sent cards to *** this summer for grading and then the cards were stored in the psa vault. At that time all was paid. Then they lost a card, and I complained. No response. So, I decided to take all cards out. I paid 45$ for something. Then a week later I had to pay 100$ for shipping. Then on 9/9/24 email from *** stated cards were shipped. See attachment. Now I receive another email (see attachment) requesting more money for the cards to be shipped. Unscrupulous behavior at best. I request all my cards, and I will sever ties with them finally.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a membership at a sale price of $99 one year ago. I was recently billed $149 for 'ongoing membership' which I didn't realize continued unless I cancelled. I did not receive any services from this company, nor do I want any services, only a cancellation of this so-called membership. I believe this is a sneaky way to extract money as I wouldn't remember to cancel this after one year.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bought a 415 card off ****. They shipped it to psa vault against my wishes now I cant get card. Ive called them and emailed them every day for 2 weeks and they keep giving me the run around. They stole 415 dollars fr me.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am filing a complaint regarding a pricing and submission dispute with *** (Professional Sports Authenticator). Despite being a long-term customer who has spent thousands of dollars with ***, they have failed to address my repeated requests to process my submission (#********) under the September 2024 special, which offers a rate of $12.99 per card. Instead, they are processing it under the wrong submission number (#********) and at a higher rate.I have communicated with PSA multiple times to correct this mistake, yet my requests have been ignored. ***'s representatives acknowledged my concern but failed to provide confirmation that the correct submission number would be used. Moreover, they warned me that if I dispute the charge, my account would be blocked, effectively holding my property until payment is made. This seems like an attempt to upcharge me against my will and forces me into an unfavorable situation without justification.I am requesting that this issue be escalated within ************** to ensure that my submission is processed correctly under the special pricing I requested. I believe this behavior is not only deceptive but also damaging to the customer relationship and trust I have had with *** over the years. I hope for a resolution that honors the advertised pricing and corrects this processing error.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The *** vault has had possession of my card since June but will not let me withdraw it or list it for sale. I'd like the card shipped to me or a refund.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered a very expensive **** ***** sports card from **** on August 10th, it was shipped to **** Authentication and they authenticated the card. It was then shipped from **** Authentication to PSA Vault. It was handed off to *** on August 19th. Since then, its been 24 days and I still do not have access to my card. I have sent email after email to **** and ***. **** actually worked with me and verified it was shipped to *** and they had it. *** has been awful with correspondence. Ive emailed them numerous times and showed them my correspondence with ****. I have only received two emails back from ***. The first one said I was wrong and that **** had the item. The second email only came because I had to call *** customer ********************** 6 times before someone finally sent a message to PSA Vault about my issue. The manager of *** vault who wouldnt name Himself in the email, stated hed have an answer for me in 48 hours. Its now been ********************************* update even though Ive emailed them multiple times since then. This is unacceptable, the card I purchased is worth thousands of dollars and PSA cant give me an answer as to where my card is. I either want *** to get my card or pay me $5000 dollars for loosing it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩