Business ProfileforAlumni Financial Assistance

Around 2020 year of Nov i spoke with a lady ( I am unable to remember name) and she explained that with Alumni financial assistance and what i was informed of that is that, I would pay ****** (3 times) and they would take over my student loan and I would not have to deal with or get in touch with Greatlakes, i would have to call once year to see if their was a change. So now around the sametime of 2021 i did my normal call in however this time was a little different due to the i had go thru 3rd party company and do a email like no one from alumni is answering the phone, and then i was told to give it 24 to 48 hours and i did. the next day i a call and the same lady who was ***** explained she was the only one there and to bare with her, and i could email her if need, ( due to me always on the go, it was easier for me to do). Now same time of 2022 i called and the number was disconnected and i called the 3rd party company and they stated they didn't do business with ******* and they didn't have a updated number, and when i started doing research i started seeing all of these claims and others went thru what i had gone thru so i called BBB and here we are writing a claim about the company of alumni financial assistant company