ComplaintsforClevr Blends
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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order 8/28 with order confirmation. No shipping confirmation or tracking info received still and it’s 9/16. I emailed an inquiry on 9/12 and received an email stating that orders should be delivered 4-8 business days once orders are received. I emailed a second inquiry 9/16 and got a response containing my order number and still no tracking info which is beyond 4-8 business days from 8/28.Business response
09/17/2024
Hi there!
The products purchased were on a pre-order as stated on the product page notification. The initial notification is an automated message. Our customer service team replied to the customer explaining the situation and pre-order details that order will ship 9/16-9/20.
This order is shipping today.
We are happy to provide a refund and return if this is still desired and will be in touch with the customer to resolve this immediately.
Thank you,
Initial Complaint
08/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This is the worst customer service experience that I have had in years. I am emailing here AGAIN after filling out the form on your website AGAIN and rec'd confirmation that it was sent. See msg sent in the using your online form below: Hello. Please cancel Order #463653. This order was placed on 10 August and has still not shipped. I have been emailing since 17 August and not getting an answer other than your 'Once your order is placed, it's our goal to deliver it within 4-8 business days if within the contiguous US.' which I keep getting and no one is answering my question. PLEASE cancel this order and refund my original method of payment. I have included some of my email messages below, but I have multiple along with completing this online form. Thank you. T***** t***cd@shaw.ca Please cancel this order which has not yet shipped and refund the original method of payment. Thank you, T***** t***cd@shaw.ca From: "T***** *********"Customer response
08/22/2024
This complaint can be closed/considered resolved. Shortly after filing this complaint the company finally responded and offered me the requested refund which I accepted. Thank you.Initial Complaint
01/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I would like to return an order. I have emailed this company several times and no response. I have called the numbers I have found on google to no avail.Business response
01/28/2024
Thank you for reaching out and sharing this feedback with us. This is absolutely not the experience we aim to provide, and we can assure you this feedback has been shared with our team. A member of our Customer Experience team has reached out to help resolve this issue, but if anything else is needed, please don’t hesitate to reach back out.
Customer response
01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21186673, and find that this resolution is satisfactory to me.
Regards,
L***** ****
Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchase products on the website within the last two weeks. The products have made me ill and caused insomnia which I notified the company of. Although the website claims to provide resolution if you are dissatisfied within 30 days, the company has failed to do so. I contacted for a refund and they claimed that they will only send me more products. If they are unwilling to do refunds it needs to be clearly stated on their website which it is not they claim to provide a guarantee on their products. I guarantee means that you have no risk if you are dissatisfied, that's not the case that they are providing here. I am seeking a full refund.Business response
12/20/2023
Hi BBB,
It appears there was confusion on the customer's end regarding our original reply. We received the message after business hours 12/18/23 and responded to the refund request first thing 12/19/23. Our message thread attached clearly states the options for either refund or product exchange — inline with our Return Policy. Our team needed to confirm return request information prior to processing the refund. After confirming the customer's preference, we immediately issued a refund.
The original customer message was received 12/18/23 10:00PM, first replied to 12/19/23 8:29AM PST with options for a return, and resolved and refunded 12/19/23 11:17AM. The BBB complaint notification was received 1219/23 11:08?AM PST after we replied to confirm details of the refund.
Business response
12/20/2023
Thank you for reaching out and sharing this feedback with us. This is absolutely not the experience we aim to provide, and we can assure you this feedback has been shared with our team. A member of our Customer Experience team has reached out to help resolve this issue, but if anything else is needed, please don’t hesitate to reach back out.Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21029850, and find that this resolution is satisfactory to me.
Regards,
S***** *****
Initial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company is sending me recurring orders that I did not sign up for. I want this stopped and a refund of all monies charged for this recurring order. They do not respond to emails and have no phone number listed. Order number 248169Initial Complaint
12/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered the starter kit from Clever blends for $57. It was supposed to contain a kit and 2 packages of drink mix. I received one package of drink mix and nothing more. I’ve attempted to contact several times but only receive a canned response.Business response
12/09/2022
To whom it may concern,
Thanks for emailing us regarding this case. Prior to receiving this BBB notification, we contacted this customer to resolve the issue. This customer placed an order on 11/27 and delivered on 12/5. The customer originally emailed on 12/6 to notify us there was an issue with the order. This customer issue was officially resolved 12/9 8:08am PST after we fulfilled a replacement order after the customer reported issues with the original shipment.
The automatic response the customer mentioned was our auto-reply to help set expectations for delayed responses this week due to the busy holiday traffic and small (but mighty!) team. We notified the customer the response time may be up to 3-days. We replied and resolved the matter within the stated time period.
Please let us know if we can provide any additional information to help resolve this matter.
Team Clevr
Initial Complaint
05/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a starter tea kit on 4/19/2022 with Clevr Blends online (order #156883). I paid a total of $80.10. I made the purchase under the belief the company's 30-day guarantee would allow me to return any products I was unsatisfied with. After trying 2 out of 3 tea packages I ordered, I was not satisfied with the taste and reached out to the company, per their website policy, to request a refund and return RMA. Their employee Gertrude responded and asked if I would prefer a different flavor or refund. I requested a refund since I'm not interested in wasting product I won't like. At no point did they indicate a refund would be partially made. When I received a refund, I noticed it was partial - $63.48 out of $80.10. When I inquired on why I was partially refunded, their employee advised their 30-day guarantee is only applicable on the teas/lattes, not other items that may be shipped as part of their sets. I would like assistance getting a full refund of my purchase ($80.10, recover the missing $16.62). I advised I would be happy to return the full set as I was unhappy with my purchase. Their website's return policy is not clear and misled me to think I could process a return for full refund. Clevr needs to rethink how they advertise their 30-day guarantee policy as it is unfair and deceptive to consumers. To be clear, I'm not upset with their customer service. I'm upset with their unclear return policies.Business response
05/13/2022
Our Happiness Guaranteed policy is based on taste and a refund or a new flavor is offered if you are unhappy with the lattes and reach out within 30 days. We do apologize if you felt misled as this is never our intention and we have updated our return policy to clearly state that our non latte items are final sale so they cannot be refunded. We greatly appreciate you bringing this to our attention as we look forward to hearing feedback from our customers and community.
Warmly,
ClevrCustomer response
05/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17124264, and find that this resolution is satisfactory to me.
Regards,
M**** *******
Initial Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the starter pack from this company and received my order as expected. The lattes tasted so horrible they were undrinkable. I have emailed the company multiple times from my email address and my husbands with no response from the company. I would like a full refund and will be happy to ship the starter pack back to the company. I suspect that the company is fraudulent and is only going to be around long enough to get the fast cash and then disappear.Business response
04/25/2022
Thanks so much for bringing this to our attention. As a small company that prioritizes customer experience, we want to be aware of any areas of improvement. Our team has been staying up to speed on customer inquiries averaging a response time under 24 hours, so this notification was unusual and something we looked into immediately.
Our team quickly reviewed this case as soon as we were notified this morning 4/25 Monday 9:23a PT. Upon review, we found the original customer inquiry was just 2-days prior Saturday 4/23. Given our team does not work on weekends, the soonest opportunity for response was today.
Our CS team has responded to the customer and issued a full refund.
Please let us know if we can provide any additional information.
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.