ComplaintsforInsurance Latino Agency
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had Latinos Insurance since 2018 with my Honda CRV 2018. In April 2021, I changed my car for a Honda CRV 2020. I went to the same location in Santa Barbara, and I told them I would like to get a new insurance for my new car and cancel the other one for the 2018 Honda CRV. The lady was fine with it, did all the paper work, took pictures of the new car, I gave a new debit card number to pay automatically, and that was about it. Today, June 09 2022, I was at the DMV paying for the registration as it was expired, and the lady told me the insurance prove was for the 2018 Honda CRV, and not the new one. I called to the same exact place I went in 2018, and the lady said they were Insurance Latino, and not Latinos Insurance. So, apparently they split and the lady took the name "Latinos Insurance" and put her office in **** ********* *** suite 4 Goleta, Ca. I DID NOT GET ANY NOTICE OF THIS CHANGE AT ANY MOMENT. So, I have been paying two insurances. I want to make clear that when I went to change my insurance to the new car, they DID NOT tell me they were new. The name was exact the same, they just flip the words. HOW AM I AS A CUSTOMER going to know they were a new company?!!! Plus, the lady made clear that the 2018 insurance was cancel, and when I called her today she said that she didn't have any sign paper about cancellation. I need them to refund the amount for these months I paid a car I didn't use. They both keep blaming at each other, without giving me answers. "Insurance Latino" which is the "new company" that stayed at Milpas, Santa Barbara, ca. never said to me they were new, and never made clear that my original Insurance have had moved location. They are stealing their clients, and making us pay double. It's unethical. I really hope someone can help me with this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.