2 Customer Reviews
Review from alan h
1 star07/26/2024
We used J & B Pool Care for a pool cover installations twice in the past 15 years and were very satisfied with the results. In early spring of 2024 we asked them to look at our cover that needed replacement. They said covers could take several months. We thought the order was in but called to double check. They requested half of the material cost to place or order. We paid $1800 for the deposit and waited for two months to check. Now we have left repeated calls to their voice mail with no response. This week I called Monday and said I would call back in 24 hours and if no response, I would file a complaint with BBB. I have called three times this week with no response. Thus this complaint. I said I wanted either the cover or a refund of my deposit, but no response. The next step is legal action. Very unfortunate for a long term business in SB that delivered us good service in the past.Review from Blair E
1 star10/17/2023
We will need to file legal action since J and B Pool Care cashed our large deposit for a pool cover over one year ago (Aug 2022), and has failed to deliver the pool cover by October 2023. When we enquired, they continue to claim supply chain problems. But refusal to return our significant deposit over one year later is unacceptable and legal recovery action will be initiated.
Customer Review Rating
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