ComplaintsforLily's Florist
Florist
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased flowers today 9/15/2023 at 7 Am this morning and it stated same day delivery. Never received flowers for my wifes 16 year anniversary. No one answers the phone or calls back when leaving voicemail. I would like a refund since they failed to provide a service that I paid for.Initial Complaint
08/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered funeral flowers on August 21 to be deliver on August 24th. Flowers were never delivered. I called **** number and spoke to a gentleman he never asked for an order number. Company never called me back. This business is a scam they stole ****** from me and my friends family never received their flowers. Do not order from this Lilys they are a scamInitial Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered flowers to be delivered next day, never delivered. No way to speak to anyone regarding delivery, no way to speak to anyone at all unless I pretended I wanted to place an order. No actual flower shop given, told company was in **************. I wanted flowers to be delivered in **********. No way to check orders. Not a local florist. *************Initial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered flowers to be delivered same day on 7/22/23, and i placed the order at 8:49 am. I asked them to confirm they would arrive same day and they did confirm, but said they could not guarantee the time. On their terms and conditions it states that all orders before 1pm could be delivered same day, and that the window of same day was 9am-5pm for businesses (which i was requesting a delivery to a business) 5pm comes around and no delivery. I should've come here first and read the reviews, because this is CLEARLY not an isolated incident. I want my money backInitial Complaint
06/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Fraudulent website that poses as a local florist. No deliveries are actually made.Initial Complaint
06/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
How does the store not have a BBB grade? How is it still allowed to stay open scamming people. Dont trust any photo of flowers on their site. Bought a designer set of flowers on June 6th 2023 with the photo shown for my friend and what was delivered was a bunch of cheap flowers thrown together in a cheap vase. When I complained they asked for measurements and photos and then responded that I got what I paid for and that flowers are expensive. Why is this business not held accountable to their false advertising, misleading photos and descriptions? Why is this fine for a company to do to people over and over and over? I would like a partial refund for the embarrassing flowers that my friend received which I think is fair because they did deliver something (surprisingly based on the other complaints Im seeing although I did have to ping them asking where it was at 5 pm) I also do not understand why this company wants to spend time responding to BBB complaints over and over and over versus just resolving the issues with their actual clients or shocker, just treating people right in the first place but its probably because more than half of them never do anything and so they can s**** the vast majority with no impact. I was horrified by this arrangement and I would like money back.Business response
07/18/2023
Photo customers has provided of arrangement cannot be downloaded as the fie is too large
Per our Terms and Conditions -
All customers of Lily's Florist, ***************************************** any subsidiary website, agree to the following terms and conditions. This condition are subject to change without notice and at the sole discretion of Lilys Florist. Lilys Florist is your top choice for same-day flower delivery throughout the US.
Lilys Flower Delivery
Lilys Florist works with the finest florists throughout the US. We have the highest standard for choosing which florists we trust with your special order. We guarantee that you will arrangement will live up to our standard and your expectations.
Designers Choice Bouquet no photo of what will be built based on current inventory
Home/Bestsellers/Designers Choice Bouquet
Let us decide what flowers for you!
Why Buy Flowers With Us?
? Express Same Day Local Flower Delivery
? Trusted Local Flower Shop
? Order & Pay Securely From Any Device
? Flower Deliveries Mon-Sat
? You're Supporting A Local Business
Safe Payment Option
Description
Not sure what to order?
Need a hand choosing flowers?
If you answered yes, then perhaps our Designers Choice is the right fit for you. Coming in a Standard, Deluxe, Premium & Extra Large sizing this popular bouquet ticks a lot of boxes in terms of practicality.
The process is simple; Choose your size, then choose the occasion the flowers are being sent for and we will do the rest. By choosing the occasion it allows our designers to make the right flower choices for the recipient.
The arrangement delivered was beautiful and filled to value as the Designers Choice allows our designers to produce an artistic arrangement with current inventory - the stem count is to value - unable to refund customer as arrangement was delivered and inventory used.Initial Complaint
05/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a bouquet of flowers that were supped to come in a vase. This order was also supposed to deliver on the same day. Not only did the order not deliver on the same day, it was not what I ordered. Instead, it was a "flower cake" aka cardboard box with flowers stuck to it in the form of a cake.When I contacted them to deliver the purchased product, they told me that I provided the wrong address. This obviously wasn't true because the incorrect product was delivered. Then they went to their terms and conditions and saying I fell out of that. After that, they cut communication and didn't try to resolve the problem. So, I am currently in the process of doing a charge back on my card.Initial Complaint
05/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased flowers this morning for same day delivery, my order status has showed awaiting delivery all day and no flowers have been delivered. There is no way to call anyone to get a status update and the chat and emails linked on their site do not yield results. Also this company appears to impersonate reputable local florists to poach their business - there is a lilies florist physically located in ************, this company tries to appear to be the local reputable florist using different spelling of the same name but the name on the credit card receipt is a generic ***************** Not only has this been a huge pain to deal with, but the flowers I tried to send someone this morning clearly dont exist and its too late to get another florist to deliver them today.Initial Complaint
05/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I put in an order for same day delivery on 5/3 before 1pm. I called and spoke with a woman before 1pm and she ensured me that the flowers will be delivered in a couple hours. No flowers were delivered on 5/3. I spent $72.94 on same day deliver of flowers. I tried calling again at 11:45am on 5/4 and the gentleman said Im not able help and I will leave them a message. This is a scam and I want my money back.Initial Complaint
04/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number ***** was ordered on 4/12 for delivery 4/13 because it stated that same day delivery was available. My recipient was home all day and did not receive it. Attempted to call the company many times but did not get anyone, left a message but didnt get a call back. Found this website after attempting to get a hold of someone but seems like many people have had the same issue. This is definitely a scam.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Santa Clarita, CA 91350
Customer Complaints Summary
32 total complaints in the last 3 years.
1 complaints closed in the last 12 months.