ComplaintsforBroadSpire
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have a claim against the restaurant Chipotle who served me food with glass in it. I spit the glass out, contacted the manager, then went to *********** and the ** as a precaution to ensure I didn't ingest glass. I filed a complaint with ******** who passed my complaint to a company called Broadspire. Since then I've had 3 representatives. The first representative couldn't get the information from *********************** even though I signed is release form.I had to contact ****** and get the medical records from that day and the billing information. That information was passed to Broadspire the company as requested. They currently have all necessary documentation from *********************** about my ** visit and can pay the ** bill I incurred as a result of Chipotle serving me food with glass in it.They won't give me an *** on finalizing the claim and are also demanding more information from *********************** that doesn't exist. Broadspire has all necessary documents to finish and finalize my claim and to pay the medical bill.They have the billing information and doctor notes.There is no more information for *********************** to provide. Broadspire still isn't processing my claim even though they have all necessary documentation to do so. I would like help with them finalizing the claim and giving a time frame.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.