14 Customer Reviews
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Review from Tim R
5 stars09/04/2024
Priority Hold was very professional in handling my concern and got me straight within a couple of days. Very satisfied with their performance.
Priority Gold, LLC Response
09/11/2024
At Priority Gold, we pride ourselves on providing exceptional customer service. We're pleased to hear that we were able to address and resolve your concern within just a couple of days. Your satisfaction is our top priority, and we remain committed to maintaining a high standard of professionalism and care in all of our interactions.Review from Gerald G
5 stars08/24/2024
Priority has treated me with respect And tried to resolve the issue they Should get highest ratingPriority Gold, LLC Response
09/11/2024
Thank you so much for your kind words and feedback. At Priority Gold, treating our customers with respect and ensuring swift resolutions are at the core of what we do. We're thrilled to know that you feel weve met that standard. Your satisfaction is our greatest reward, and we truly appreciate your recommendation!Review from Charles C
5 stars04/13/2024
I am a retired aerospace engineer and have done business with priority gold for 7 years across at least 10 buy and sale transactions. I have found people at priority gold to be well informed and efficient in my inquiries and transactions.My most recent transactions have been affiliated with my *** with Strata Trust. I have found good value in my silver transactions. Priority gold has helped me with the strata trust paper work and made sure I understood and answered the strata trust paperwork with my needs.I have found the priority gold people Ive worked with to be efficient and honest to work with. I do recommend them to my friends who need a professional metal supplier.Priority Gold, LLC Response
09/16/2024
Thank you for your continued trust and loyalty over the past 7 years! Were honored to have been a part of your investment journey through multiple transactions. Its wonderful to hear that our team has been able to assist you efficiently and provide the support you needed, especially with your *** transactions through Strata Trust. We strive to make the process as seamless as possible, ensuring that all paperwork is handled with care and transparency. Your recommendation to friends is the highest compliment we could receive, and we truly value your kind words. We look forward to continuing to serve you in the future!Review from Jack B
5 stars03/14/2024
Priority Gold has set the bar high when it comes to customer service and integrity in the gold investment industry. From my initial inquiry to the completion of my investment, they prioritized my needs and provided personalized assistance every step of the way. What impressed me the most was their commitment to transparency and honesty. They took the time to educate me about the nuances of gold investment, ensuring that I made well-informed decisions. Additionally, their dedication to ethical business practices gave me peace of mind throughout the process. I wholeheartedly trust Priority Gold with my investments and would recommend them to anyone seeking a reliable and trustworthy gold dealer.Priority Gold, LLC Response
09/16/2024
Thank you so much for your thoughtful review! Were thrilled to hear that our commitment to customer service, integrity, and transparency made such a positive impact on your experience. At Priority Gold, our goal is to ensure that every client feels informed, confident, and secure throughout their investment journey. It's great to know that you appreciated our personalized approach and dedication to ethical business practices. Your trust means the world to us, and were honored to be part of your investment journey. We look forward to serving you again in the future!Review from Deborah M
1 star03/07/2024
I transferred my traditional *** over to Priority Gold LLC to invest in precious metals in January 2022. After doing some research, it has come to my attention, that I was tremendously overcharged for the metals in my *** and I would like 100% refund of it. I invested $16,479.44. Two years later, precious metals have gone up in value and my account is only worth $8,791.00. So that alone, tells me that I was grossly overcharged for the metals that I purchased. I would highly discourage ANYONE from doing business with this company. If an agreement is not reached for 100% transfer to another company of the funds that I invested, I will be contacting the ** Attorney General/SEC and the ***** I have all my documentation if needed.Priority Gold, LLC Response
06/18/2024
*******, thank you for your insightful feedback. We're always eager to understand how we can better serve our clients. After assessing your review, we identified the source of the miscommunication. The Gold and Silver coins are reported by the *** ********* at their "melt value", not their current market value or selling price. We have since reached out to ************ and clarified the issue. Although she attempted to update her review on BBB and faced difficulties, we appreciate her effort and will continue to support her *** needs.Review from Patrick O
5 stars11/14/2023
This is the second time I've used Priority Gold for my metals purchase. ****** was tremendously helpful and informative. For my initial purchase ****** explained various options and the advantages and disadvantages of each. Once we agreed on the metals he then took care of all the details and followed up to make sure I'd rec'd my metals and that I was happy with them. For my second purchase, ****** again explained various options with the advantages and disadvantages of each. This transaction was more complicated than the first one. *******, one of ******'s associates reached out and shepherded the entire transaction. Financial institutions were involved and slowed the transaction down tremendously. ******* was exceptionally pleasant and professional and she was very persistent and brought the purchase to a very satisfactory conclusion. ****** followed up after I rec'd my metals and I described a relatively minor problem with his supplier just so that ****** could be aware. He took care of the problem and compensated me for my inconvenience.Priority Gold, LLC Response
06/18/2024
Thank you for your kind words and for choosing Priority Gold for your metals purchase. We're delighted to hear that ****** and ******* could assist you in your transactions and that they were able to provide the necessary support. We appreciate your patience during the process. Your satisfaction is our top priority, and we're glad to have been able to resolve the minor issue you experienced. We value your feedback and look forward to serving your future *** needs.Review from Ken R
5 stars10/06/2023
I have had a very confusing and frustrating time trying to find our information about my fathers investments. Most companies did the minimum and left me with more questions than I had started with. But ******* in particular went well above and beyond, explaining, compiling, and even calling other places to help me. So grateful!Priority Gold, LLC Response
06/18/2024
Thank you for your feedback. We're sorry to hear about your initial confusion regarding your father's investments, but we're glad ******* could assist and make the process easier for you. Her dedication exemplifies our commitment to providing exceptional service. Your gratitude means a lot to us. We're here to help with any further questions or needsReview from Roy S
5 stars03/25/2023
A bit over a year ago I contacted Priority Gold regarding the investment of certain assets that I had in silver. I was introduced to *****************. I have found *** to be knowledgeable and responsive and helpful and easily available regarding my investments. I give him a favorable recommendation.Priority Gold, LLC Response
06/18/2024
Thank you for your positive review. We're thrilled to hear that *** was able to provide you with knowledgeable and responsive service regarding your silver investments. We appreciate your recommendation, and it's our pleasure to serve your investment needs. Looking forward to continuing our relationship with you.Review from Timothy W
5 stars09/30/2022
Priority Gold gets 5 stars!!! This company worked diligently on a complicated account transfer, on my behalf. In the process, certain issues arose which precluded this transfer in an efficient or cost-effective manner. Without receiving any benefit from me (no account transfer, no resultant fees, etc.), they advised me through a difficult resolution which ultimately saved me thousands of dollars. They did this for no benefit whatsoever to Priority Gold. Who does that? Priority Gold did that. Once issues are finalized on my end, I will direct any future business (precious metals **** precious metals purchases, etc.) directly to Priority Gold. Special thanks and appreciation for the hard work and sound advice from both ******************************* and *** *********Priority Gold, LLC Response
06/18/2024
Thank you for your glowing review and for giving Priority Gold a five-star rating! We're thrilled to hear how satisfied you were with our service during the complex account transfer process and we pride ourselves on putting our clients' interests first. We're glad we could assist you in saving money - that's a win for us too! We look forward to assisting with your future precious metals *** and purchases. Your words of appreciation for ****** and ***'s hard work and advice are greatly appreciated.Review from Milton L
5 stars08/26/2022
I would recommend priority gold for people who appreciate working with professionals. Jake Hanson and Dave Van Ausdall were a pleasure to work with. I received my gold much quicker than anticipated. They informed me that gold American Eagle coins are the best option due popularity in America which also hold their value compared to other precious metals.Priority Gold, LLC Response
06/18/2024
Thank you for your positive review and recommendation. We're thrilled to hear that you had a pleasant experience working with ********************* and *******************************. We take great pride in our professional service and it's great to hear that you received your gold promptly. Your satisfaction is our top priority and we're glad that our advice on American Eagle coins was valuable to you. We look forward to serving your future precious metals investment needs.
Customer Review Rating
4.71/5stars
Average of 14 Customer Reviews
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