ComplaintsforGELSTRIKE
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased Gel gun bundle storm pistol rapid blaster from Gelstrike.com on Nov 23, 2022 for $112.90 order # ****. One gun did not work. Company sent a new one. Awesome! Thank you. Loved them. Nov of 2023 while on the charger my sons battery exploded. I contact the company, they tell me I can go on the website and purchase one. Not a problem. I email back asking if this will keep happening. Have they had any other complaints? Got a response they will send me a new batter. Ok? We received battery and it was not the same as the one that came with the gun. Battery on the website also different. No option to buy the batter we have. Perhaps a change in battery style? It is now January 19th and I have a very sad kiddo. We still have not heard from the company. No response to my email. We would like a battery or a new gun because it is not our fault the company changed the style. Any help is greatly appreciated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.