Business ProfileforNational Payment Processing, Inc

Tthis company must have 1 person in each department bacause their hold times are ridiculously long! I am seriously considering going with someone else! Over an hour and the automated system just keeps saying"you are the next caller in line! and no one answers!10-17-2024.. this is a follow up review 4 days later from myt inital complaint. I wrote an e mail expressing my concerns about how this company is operating and the way they communicate with us the merchants and requested the e mail be sent to the top. The e mail went to their customer service since this is the e mail they only provide.Any other company that care about their clients would have had at lease a supervisor trying to find out what was going on, not this company, they dont care. The day after i wrote the complaint the company decided to freeze and hold my funds to be deposited and didint even bother to call or e mail me about it. I called them to ask where the funds were ********** rudely stated the accout was being done an audit!!! I have never had a chargeback, ******* why are they retalliating by causing damages financially to ones business?10-18-2024 I received an e mail from ********* after complaining to management asking me idiotic questions to get more time for them to keep my over 8k funds on hold asking for me to respond to 3 questions. 1. Why my website is not working: *****, my website has been active and never down. 2. Why my phone number rings and then ask you to leave a message: Because if i or my assistand is not available them like any other company, leave a message and we will call you back. 3. Why they were not able to find any social media anywhere: That is because our business is word of mouth being in the industry 15+ years I have many brokers that send us the business and we do not have the capital to advertise right now, we are a new start up business!It is clear what other reviews says this company will take your money and play dumd in order to not make them available!