Customer ReviewsforBuilders Co

All around, just an absolutely ridiculous first time experience with this company.I ordered two vanities, picture of the product from website provided. 51 days after my purchase, my item was finally ready for delivery. I was excited to finally have an update, only to find out that SuperArbor "misquoted" my shipping charges and wanted an additional $219 for delivery. I wasn't sent an email or contacted by telephone to explain this charge, I was simply emailed an invoice to pay.I did not want to pay this additional amount, but was told if I were to cancel that I would have to pay a 20% restocking free. It took days to get replies, and ultimately I was forced to pay an additional $119 for delivery.Once I received the item I noticed that it looks nothing at all like the photo online. You can tell from the provided photos that it is significantly darker than what the photo online looks like. Im not even sure what the return policy is for these items, but after going through this process with SuperArbor I know for a fact that I will not do business with them in the future. I'm rather disappointed because I build houses for a living and was hoping to find a reliable supplier, and instead I feel completely scammed.

This company shipped the wrong floor, it arrived damaged. We returned the floor per their request for a refund which they said they would issue and they did not. They kept our floor and our money. Don't trust this company with your money or your time.

They state on their website that they will calculate shipping fees at checkout they will wait X amount of days and then email you saying that the company messed up and they want you to PAY MORE MONEY for shipping RUN.

I had disputed an unauthorized transaction on my credit card after cancelling an order that was not fulfilled by the company but the dispute keeps getting reversed. I have communicated numerous times to the company with 0% resolution. My order was confirmed with an estimated arrival time which was 3-5 weeks from ordered date 6/28/2023 and I received communication from the company that the product is no longer available after 2 months after. I immediately requested to cancel my order and demanded a full refund. Last update I received from the company was on 8/23/2023 stating that they have forwarded the request and will hear back in **** days. I received ZERO communication back - I followed up multiple times and still nothing. Order ID: *******

Would give 0 if available. I ordered an item in Nov 18 and received confirmation of order. Almost 2 weeks later no shipping info. Emailed 2 and have called twice. No response to first email or phone call. Emailed and left vm (because their customer service SUCKS) today requesting cancellation of order and hold on cc to be released. I doubt if anything happens, but cc company is aware and will dispute charge.

Absolute scam. DO NOT waste your time with these thieves

I dont understand how anyone can get away with this! I ordered a light fixture on 9/27/2022 and am still waiting. *** asked for a refund multiple times and have received nothing. Never again! Zero stars!

If I could leave a negative 5 star rating, I would! They are that bad!My story is the same as almost everyone's. Ordered flooring (that showed they had it) in April, 2022. Was told it would ship in 3 - 5 weeks, then get an email that the vendor is backordered and it was scheduled to be shipped in 4 - 5 weeks, then email after email stating it wasn't shipped yet, but would be soon! Each time I was given a timeline of 6 - 8 weeks when it would ship. LIES! All lies! I was told in November, 2022 they had 4 of the 7 boxes I ordered. I asked them to ship it and either let me know when the other 3 were coming in, or refund my money. I don't have the flooring yet, and it's mid June, 2023. I wish there was some way they could be shut down for good. They were good about emailing within the 48 hours they say they will at the beginning, but as time as gone on, they are now 2 weeks to respond. Today I tried calling their customer service line and had to wait. After 10 minutes they came on and asked me to leave a detailed message so they could call back. I tried to call again and tried a different prompt (1 for sales, 2 for support, 0 for all other inquiries). I clicked 0 and it said I had entered an invalid number. I tried twice so I didn't make a mistake.

Holy cow! Where to begin. Super builders formerly Superarbor.com/.io "Arbor Home LLC in *********, **" at Buzzfile or whatever they're calling their scam this week will ruin your life if you're stupid enough to fall for their rip-off. As reported in other reviews they list products for sale, take your money when you order them and then do whatever the heck they darn well please. "They" had the **** to, over the course of three and a half months, send a partial shipment of 33 of 35 cases of discontinued Lowes flooring and then the audacity to have part of it (two not-discontinued substitute thresholds) shipped from the local Lowes three and a half months after taking my money. I could have drove up the road to Lowes back in January and got the thresholds myself. And get this the short shipment of flooring was ***** shipped from the ******* parking lot in **********, ********. Shady. I can document all of this so bring it. The only thing that seems to get through his head is the threat of the bank reversing the charge. Expect radio silence from him. 5-7 fweeks? No, three and a half months Time wasted, jobs lost, reputations damaged. He doesn't care. Three and a half months waiting for something they charged me for up front and never had in the first place. The BBB needs negative star ratings to account for brazen rip-off artists like him. I'm pretty good about checking here on businesses that I've never heard of but was so thrilled to see a sufficient quantity of a discontinued product listed that I clicked too fast. Don't be fooled. Read and understand the reviews here. I know from personal experience that the reviews describing cartoonish incompetency and maleficence are plausible. Their website claims membership in NAHB NARL and NWFA and listed not only BBB accreditation but fake banners to features by theverge marketwatch markets.businessinsider and finance.yahoo Don't believe the malarkey from this guy. No real stores, no real anything. Run.

ordered 2 items last March 2022. Received one item in May 2022. After that, I would receive updates that the other item would be shipped, but then I received and email stating that the item is out of stock and they had a different item which I agreed to, however they then wanted quite a bit more money which I said I would just get my money back. They said it would be 3-5 days!! There was only one time I actually talked to a person and apologized and said I would get my money back. Well here we are, March 8, 2023 and NOTHING. They won't email or even return a phone call. Pretty pathetic. This review made me pick a star rating, so I had to pick one, sorry I had to do that