ComplaintsforAuto Race
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I financed a car through this business, Auto Race. The car has a severe problem that I did not know about. When this problem occurred I called the man who sold me the car and recorded the phone call because he said in the phone call. Oh *** had this problem with this car before, and heres how to fix it. **** proceeds to hurry off the call. Im severely disabled my care provider uses this car to take me to a lot of health related appointments. The car did not fix upon doing what he said in the phone call. I then had to pay to have it towed to an auto shop. They cant fix it either. I called him again and recorded him. He said he would do an even trade since I was unhappy with the car that was broken. He even text me that he would cover the cost of towing the new car to me. I will send that text to you if this page allows. He says he will call me back in an hour. He doesnt he I text him the next day and I said, ************** everything going with the car? I saw that my credit was checked, I was not aware of that going on. So Im just checking in. Let me know if whats happening, thank you sir. **** he calls me, yells at me and then says he never said what he said to me about an even swap or anything, I told him I have proof, I recorded you, youre text even prove that you were going to tow the car to me for free. He then says that Im harassing him and he hangs up. **** he texts me We are no longer doing business with you, dont call this number again. I gave him all my savings for the down payment on this car, Im on disability and dont make enough money to handout anymore money to get another car. I purchased the car, 03/08/2023. Not that long ago. Americans With Disabilities Act also told me to reach out to you as well for help. Thank you for anything you can do. Id appreciate it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.