ComplaintsforFranks Honest Tree Service LLC

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  A check for $810 was written for services rendered. The check was cashed on April 28 2022. The same check was altered (dated 12 05 2022) was cashed again on 12 08 2022. The bank and police were notified. I have repeatedly contacted the business and left messages but no one has called me back.

  Business response

  06/13/2023

  I do remember that issue when I spotted the issue I told the bank which was **********ing to refund the customer by name phone number the $810 back to the customer. The check evidently was in my envelope which I turned into the bank, and the bank was supposed to notify me of any checks that have been cashed prior to me, submitting my envelope The $810 check was in an envelope that had six checks in there the $810 was the smallest one in the envelope chase bank answered my refund the customer, their money, and at the same time they locked me out of my account and said it was under investigation.

  
  

  Which I told them it was in the bunch of checks that I turned in all at once to chase banking how it got in that bunch of checks I do not know nonetheless the check of question was evidently in my envelope when I turned it into the bank.

  
  

  I would think the bank would do there do diligence and identify a check before even cashing it, knowing that it was already cashed prior so at the end of the day it was a bankers error for cashing that check that I had no access to because they locked my account and did not allow me to have any of my funds in that account and I had a little over $3000 in that account with some investing stocks of about $500. They told me to call back in two weeks and they should have an answer.

   

  I did call back in two weeks. 

  
  

  They said there is no answer yet. Call back in another two so I started calling every single day  on week three of my account being closed from me having access to it they notified me stating they are closing my account and I would be given the remaining money after the investigation was completed as soon as they closed my accounts which was on 2-2-2023.

  
  

  And here is on June 5 months later I have yet to receive any check for the reimbursement of my financial loss because of the $810 check that the bank cashed before checking the check to see if it has been cashed before I was given a phone call by ***** when I contacted them a few days after they close my account and they said the customer has gotten their money back they gave me a confirmation code but I have lost my paperwork in the stack of piles I have on my desk I dont know where its at if I did, I would take a picture of it and show you  That the customer got their $800 back 

  
  

  For me as the business owner I have yet to receive the $3500 that I had in the bank back to my possession and every time I give them a call and asking about it I am referred to the complaint department which I am put on hold and after being on hold for three hours the line goes dead like they hung up on me so if you can do your part and figure out whats going on with that it would be helpful 

  
  

  And I was contacted by the police which I gave them my statement and the police officer was very rude. I have his voice recording because I record my phone calls, and as my lawyers have said, the cop was pointing the finger at me and accusing me Im doing it Purposely which I did not but nonetheless, he continues to badger me trying to get me to change my statement which I did not and every time I was contacted by him he would insult me and I was notified by my lawyer that the cop was the person who wrote the check?

  
  

  So in the end the customer got his money back. I was locked out of my bank account and I lost $3500 to the bank that has yet to give me my money. I have taken them to court and they refuse to give up any documents so I was out $3500. The customer got their money back and I also lost the other five checks That I owe cash that day did not get cashed and I had to come out of pocket to make ends meet and I had in all five checks not included the $810 check close to $15,000 in checks not include the $810 check  And none of those checks were cashed and I was locked out and was not given any funds and ever since that day Ive been dying to get access to those funds that I have lost through ********** for a banking error that they accuse me of doing, but its up to the bank to check for these things before they even cash it But they cashed it and they blamed it on me.

  
  

  I and ever since then I dont take checks anymore even though the customer wants to pay in a check I dont take it Ill take a debit card or credit card or cash.

  
  

  And that $810 check that I was accused of cashing a second time that person wrote me that check before I even had the job started, which I refused to take but they still insisted that I would take it so I put it away until the job was done as soon as I finish the job They refused to pay me the other part of the bid which the bid price was $3100. They gave me $810 right off the bat which I did not cash until after the job was done but to my demise they refused to pay me , and then they called the cops on me saying I was trespassing, and when I went to figure out why they will not pay me I was told by a bunch of their neighbors they do this to everybody they hire they used to own real estate and after they retired, they started s******* over everybody  I constantly went back to continue to negotiate with them to get the rest of the money they refused so then I left it alone and in April when I cash the check the first time, I thought I put it into the pile to be burned after I cashed it, since the bank was closed  And I do not have a *** card at the moment to cash it so I use my MobilePhone 

  
  

  
  

  And ever since the closing of my bank at Chase, Ive been struggling to keep money in the bank, because as soon as I make a bank account creditors, get my account somehow by the time I deposit money, let the checks clear no and I really dont want to be kept paid in checks, but Customer still wanna pay in checks And deposit them through the *** by the time theyre cashed the monies already gone and I cant find out a credit union found that I had a bank account with money in it and they withdrew it for whatever reason so now I only have a bank account that notifies me of any transactions that happen and doesnt allow my transaction to happen without them talking to me personally  I have high security on my accounts. Theres not a single ***** that leaves my account without my authorization. 

  
  

  And Ive got a mortgage I have to pay for my mortgage is $2399 a month and I fell behind on those payments because the closure of my Chase account which I had all set up so all I would need to do is deposit money and leave it And they will take a portion of that money put it towards the mortgage and the other portion would go to employees which I had to come out of pocket for a few months afterwards so they can get paid but on the closure date of the chase bank account I was unable to pay my employees  on the date that they closed it and my employees gave me two weeks to come up with the money which I did but to my demise after I paid my employees they left and I struggled until just recently found some more people that want to work because everybody just want to sit on their ****  And get money handed to them why people like me go out every single day and work our ***** off just to have a little piece of a pie and they want the whole pie for doing nothing 

  
  

  But to answer your question, Customer already got their money which I was told by the Chase customer ********************** that they have already refunded the money to them 

  
  

  And I also apologize to them for any confusion that the cashing of that second check *** have caused as I was not aware of any of it until I was notified by the bank but in the end

  
  

  The customer got their $810 back and I was screwed out of $3500 that was in the bank and $15,000 that was in the other five checks that never got cashed so I was out $18,500 that I never got paid 

  Customer response

  06/26/2023

  I am rejecting this response because: The entire letter was pure fabrication. We have only 1 tree on our property and paid ***** to prune it. We never asked for $3100 worth of work,  (our property is the size of a postage stamp!) We have always been fair and generous with anyone that we have hired to do work for us. ***** never spoken to my neighbors about anything or they would have said something to me. He  must be confusing us with some other dissatisfied customer. I find it interesting that he is playing the victim card and blaming everyone but himself.  I spent hours of my time opening new and closing old bank accounts making sure all my direct deposits and payments were set up. Up until now I have given "Honest *****" the benefit of the doubt and not posted any negative reviews on social media. Now I am not feeling so generous. Take some responsibility for what you did instead of smearing your victims. 
  

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