ComplaintsforBedder Mattress

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction purchase was on July 02,2023. Return on July 03, 2023 because the invoice was not clear there was no mention that we requested firm and we have chosen the perfect mattress for us due to medical reasons. Owner on July 3 said that I will receive my mattress July 5 exactly what I ask and not to be nervous about and repeated Mattress is traditional one. I asked what he meant with that , responded what you requested. July 5 2023 received the mattress and was PLUSH super soft I went to the store and owner was very nasty claimed it was what I choose. My medical conditions doesnt allow me to have nothing soft besides plush mattress are for petite person not overweight. He said to get out and keep the mattress I want an Exchange or Refund

  Business response

  08/06/2023

  Customer has already been serviced.  On July 9 2023.  Customer ************************* received the Medium Firm mattress she wanted for no additional cost.  Seems that all was a simple misunderstanding.  This case should closed as it has already been serviced as customer requested. 

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Compre 3 colchones de ***** pero la duena nunca me menciino q tenia q pagarlos en 3 meses, ahora ************ dice q tengo q pagarles por 12 meses *** mensuales, no comprenden q jamas se me informo sobre tal situacion, ayudenme por fabor. Gracias

  Business response

  09/19/2022

  Business Response /* (1000, 14, 2022/08/29) */ We are very sorry that misses *********** has had a change in her current financial status. But we are a retail business not a charity. Yes the customer purchased using the consumer friendly ***** finance. The complaint seems to be with the finance institution not with Bedder Mattress. She purchased beds for agreed price and we delivered at which point she received product in full. We have reached out to this customer in many occasions to help her. We have spoken on her behave with the finance institution to possibly extend her payment plan. We extended the delivery date so that her due date was further away allowing her an addition 2 months without paying interest. With that extended help she would have 5 months without paying interest not the standard 3 months. We are a very experience group that always explains to the consumer any services being rendered. This customer simply expects to use product she cant afford and thinks she can return when she is done. We have gone out of our way to help this customer out without giving refunds. Our sales receipt clearly stated No Returns, No refunds. Consumer Response /* (3000, 16, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yo lo unico q quiero de ella es que asuma su responsabilidad porque por haber omitido la informacion de que tenia que pagar en 3 meses(su culpa no mia) ahora yo tengo que pagar el triple de los colchones, yo ya lesnpague mas de lo que cuestan, no me parece justo, si fue su culpa no mia. Ahora Acima creo que vendio mi cuenta a alguien mas y ahora me mandaron a coleccion. Necesito arreglar principalmente con Acima credit. Quisiera saber que les ha respondido *****? Business Response /* (4000, 18, 2022/09/06) */ We agree that your issue is with the financial institution ***** Finance. When purchasing using ***** as your financial broker, you are the decider of the terms via your mobile phone. In order for ***** to work, you must answer secret questions (in your desired language), that only you know the answer to and identify you as the applicant. Only you can answer and continue with the transaction. You decide whether to accept or decline the terms and conditions. The terms clearly have multiple language options for SPANISH, ARMENIAN, INDIAN, CHINESE, KOREAN... After you accept the terms on your personal smart phone as the sole leaser of your purchase, we can proceed with the sales transaction. So, you were aware that your balance would double if you did not pay during the No-Interest promotional grace period. It is all explained before accepting the terms, clearly stating the early payment option of 90 days. Otherwise, you would not have contacted us to extend said grace period. We have reached out to you on many occasions to help you. We spoke on your behalf with the finance institution to extend your payment plans grace period without interest. We spoke to ***** to extend the grace period, by telling them the delivery date happened 2 months later so that your due date grace period was further away allowing you an addition 2 months without paying interest. With that time extension you would have 5 months without paying interest not the standard 3 months. We are a very experienced group that always explains to the consumer any services or payment options being rendered. We have gone out of our way to help you. It is in your best interest to pay this balance off as soon as possible, the longer you wait the more the balance will incur interest. Your baseless accusations of us misleading you are without merit. We have already apologized to you many times for your financial troubles.

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