ComplaintsforAmerican Honda Finance Corporation

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased a 2018 Honda ************ in October of 2022. A few months ago I noticed that second gear was pulling out when I was shifting. It quickly turned into slipping of all gears. The Honda dealership service department told me it would cost about $12,500.00 to get a new transmission. It was out of the train warranty in terms of the date but not in terms of miles. I did some research on social media and noticed that this is a fairly common problem with Type Rs. I also had been a loyal customer as I have purchased three other new Honda vehicles in the past. It is not a common repair to have with a six year old car which indicates that it is a flaw in the vehicle which would be the responsibility of the company to fix. With all of this in mind, I asked Honda if they could help in any way with this extremely expensive repair. They asked for some background which I spent many hours retrieving and putting together for them to review. Honda has refused us any assistance in this matter. A repair of this magnitude is an unreasonable expectation for a car that is manufactured with quality. I am not asking, nor have I ever asked, that they recoup all of the cost. I am looking to have the cost of the parts covered or at the very least, give me the parts at their cost, which is a fraction of what they will cost me. They out right refuse and are now not taking my phone calls.

  Business response

  09/24/2024

  American Honda Finance Corporation ("AHFC")  is responding to a complaint received from you on September 24, 2024.  We appreciate the opportunity to respond to your concerns.
  
  In your complaint, you mention the vehicle needs to be repaired.
  
  Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them.  **** was not present at the dealership during the sales negotiations and we cannot comment on your experience.  However, we certainly want any issue to be resolved promptly.  To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.  

• Initial Complaint

  09/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a copy of my consumer report and I have found the following items listed below to be in error. Pursuant to 15 *** 1666b A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. I NEVER gave You (American Honda Finance) Experian, Equifax or Transunion written instructions to furnish any information on my consumer report which is a violation of 15 USC 1681b. American Honda Finance has caused severe stress and anxiety due to the abusive and unfair *************, American Honda Finance should be ashamed of yourself for ASSUMING this role and position to constantly commit fraud and cause harm to consumers. These accounts are listed with late and that is incorrect. The following account was NEVER late and should be listed as PAYS or PAID AS AGREED. Account Name: ********************************************* September 2023 is when this information was published. Account Number: ********* I was never late for the account please update the account as Paid/Current as I will also submit a claim to the ombudsman office. By the provisions of the fair Credit reporting Act, I demand these items be investigated and removed from my report and I demand that you provide me with concrete evidence and all documentation proving that I am or have been late. It is my understanding that you will recheck these items with the creditor who has posted them.Please remove any information that the creditor cannot verify. I understand that under 15 U.S.C. Sec. 1681i(a), you must complete this reinvestigation within 30 days of receipt of this letter. Please send an updated copy of my credit report reflecting the requested changes.

  Business response

  09/30/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ***** dated September 22, 2024.  AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be
  closed.

• Initial Complaint

  09/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 8.24.19 I purchased a Honda Insight from Castle Honda of ************, **. I was offered a 1.9% interest rate and opted for a 5 year loan. The monthly payment was $340.58. The employee then scrolled through documents on-screen and quickly asked me to sign in various locations. I trusted our conversation and failed to scrutinize the on-screen document as well as the printed document. I set up an automated payment until this month, which should have been my final payment. Again, I failed to pay close attention until this month when I thought everything should be paid off and I was done. Instead, I discovered that there were 6 more months of payment on the loan. I pulled out my hard copy of the contract and discovered the loan rate had been set at 3.74% (not the 1.9% I had been promised) and the loan term had been set at 66 months (not the 60 months I had been promised.) I know now I should have carefully reviewed the documents 5 years ago and will likely be required to pay an additional $2043. I still want to file a formal complaint in case this is happening to others. It is a very deceptive way to do business and I hope the BBB can put a stop to it.

  Business response

  10/01/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from Eileen Figel dated September 22, 2024.  AHFC spoke with the customer and advised them of what would be required to accommodate their request.  At this point, AHFC considers this complaint to be closed.

  Customer response

  10/01/2024

   
  Complaint: 22321326
  
  I am rejecting this response because:

  I accept and appreciate the response from Honda Financial. There was no resolution to my core complaint regarding a fraudulent practice by castle honda of morton grove.  Castle Honda changed the interest rate and extended my payments six months beyond what was discussed and agreed to.  Even with the discount provided by Honda Financial  because i was willing to pay off the balance now, I paid an extra $1300 above what Castle Honda promised me. To fully resolve this complaint,  castle honda needs to refund me $1300. 
  
  Sincerely,
  
  Eileen Figel

  Business response

  10/03/2024

  American Honda Finance Company (“AHFC”) is responding to your correspondence dated October 2, 2024 via the BBB.  AHFC has carefully reviewed and addressed your concerns in our responses dated October 1, 2024.  At this time AHFC considers this issue to be resolved. If you have new information to share, please provide it to us and we will be happy to investigate further.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I just finalized a horrific divorce that even my lawyer said had never seen. My ex is a criminal- he has a felony. He had my truck repossess and fled state- now has a warrant out for his arrest. I moved away from him and cut my old phone line to escape him. Now, I was late paying my own car due to the divorce and now am able to pay- I called to make an arrangement with Honda only to be told it is ALREADY in repo status! I did not get any notice that my car would go to repossession- NONE. Because of my forwarding mail, it arrived too late. I never had someone try to find me or notify me, yet my new phone is all over the internet. I am now able to pay back the 3 months that were owed on the car (and when my ex did not pay my truck, that went into repossession after 6 months.. so I thought I had more time to catch up-) I even have an established relationship with the repo woman!) My complaint is that my car, that I need to drive my children in, is in repo status as of Monday and I had no notice or idea- and Honda will not give even a few days hold to get the payment to them! I need only until next week. They are all saying the same things at costumer service without looking into my individual case, which is very rare, and I feel absolutely that they are being unfair! I need to put a hold on the repo status only one more week, they will not do it.

  Business response

  09/24/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***** ****** dated September 19, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a lease with Honda Financial services, that matured 5 months ago. As I called to discuss my options, and inquire about a lease extension, the ***resentative was very helpful, and said I could extend between six and eighteen months longer. He then ***eatedly assured me that I could extend by six months, then call back and extend twice more if I wanted the full 18 months they offer, each time the 6 month extension is nearing an end. I called Honda Financial services again, and the response I received is that they changed the policy, and they will not extend past the initial 6 months. When I asked who can I speak to about it, or file a complaint within Honda, the *** sent me to search on ****** for "the corporate number" which is a rabbit hole. I asked to receive the recorded calls, the one where I was assured of the option for additional extensions, and the one we were having at that moment. The *** said I should "talk to corporate". I told them that I ask for a number of a person to speak with, and they ended up saying they'll look for it and call me back. I said okay and started to ask a follow up question, but they hung up. When I googled "Honda corporate complaint" the bbb came back, so I'm trying this venue. I expect Honda to meet the commitment expressed to me, without having me jump through hoops to get there.

  Business response

  09/24/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** ****** dated September 18, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased and financed a used 2021 Honda CRV hybrid from Pacific Honda in *********, ********** on April 7, 2024. I paid off my car in full the following month and waited for my car title to arrive. One month went by so I called American Honda Financial and inquired. I was told there was a title issue and to give it another month. I waited, no title. I called again and was sent a "Lien Clearance" letter to bring to my local ********** to request the title. On August 28, 2024 the *** told me that my car title is held by *****************---I was, and am, very confused and concerned. I called Mercury and was told they do not hold vehicle titles. I immediately called American Honda Financial again and was told that my car title had been released to ***************** 2 weeks after I paid it off - American Honda Financial was unable to tell me why the title was released to *****************. I paid off my vehicle May 1, 2024 and as of today, September 17, 2024 I have not received my title. Under CA Veh Code 5753 (c)(1) The dealership must turn over the title to the vehicle no later than 15 business days after the dealership has received full payment for the vehicle. The dealership must mail, transfer, or deliver the title to the buyer who is lawfully entitled to transfer of ownership. Please EXPEDITE the paperwork required to deliver the vehicle title into my hands.

  Business response

  09/26/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***** ************** dated September 17, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I continue to receive calls about my "past due" account, even though my vehicle was declared a total loss on July 16, 2024. The account only became past due after the total loss date due to a delay in communication with my insurance company. Additionally, I am unsure about the status of the *** claim. Whenever I try to contact the total loss department, there are always long wait times, and I eventually give up.

  Business response

  09/26/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **** ******* dated September 17, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  09/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received 1st statement for me to pay for my purchase, 1st payment invoice they mailed on 8/19...arrived to me on 8/26. On 8/29 a check was issued and mailed at my post office. Payment was due by 9/10 . As of this complat the payment is nowhere to be found ...ive called HFS and was blown off ...I asked to speak to a supervisor, was told 1 would call in 24 to 48 hrs ...that time frame has also pasted. I've called 3 times to no avail.

  Business response

  09/19/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ****** dated September 15, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

  Customer response

  09/19/2024

   
  Complaint: 22288108
  
  I am rejecting this response because:The matter has NOT been addressed ...thus putting me in the very same place I started next month and month to follow for the next 70 months. It takes 7 days from the time they mail the statement to get to me. I processed it and pay it 2-3 days later ,and it apparently gets to them 15 to 16 days later. Other companies in that zip code and adjacent zip codes are receiving the payments mailed the same day ...from the same post office to them in 2-3 days.
  They need to mail statements earlier if this is how they want to avoid putting me into default !!!
  Sincerely,
  
  ******* ******

  Business response

  09/24/2024

  American Honda Finance Company (****) is responding to your correspondence dated September 23, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated September 19, 2024.  At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

  Customer response

  09/26/2024

   
  Complaint: 22288108
  
  I am rejecting this response because: Honda Financial.... ADDRESSED NONE OF MY ISSUES !!

  BUT WHAT CAN YOU EXPECT FROM A COMPANY THAT CARES NOTHING ABOUT THE CUSTOMER OR THE ******************** THEY GIVE TO A CUSTOMER. HOW COULD WE AS CUSTOMERS EXPECT A RESOLUTION TO ISSUES THEY CARE NOTHING ABOUT !! BILLION DOLLAR CORPORATIONS CARE NOTHING ABOUT US PEONS. ALL THEY CARE ABOUT IS THE BOTTOM LINE THE MONEY....AND FOR HONDA FINANCIAL ITS A WIN WIN ....EVEN IF ITS AT THE CONSUMERS EXPENSE..NOT TO MENTION THE POWER TO BLOW US OFF... EVEN WHEN THEY CAN FIX THE ISSUE....THEY CARE NOT TO !! 

  THATS OK ...HONDA WILL NEVER GET ME OR ANY FAMILY OR FRIENDS AS CUSTOMERS EVER AGAIN. Yeah I know you really don't care about that! 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  CAR impounded on 9/4/2024 by Honda Financial. Stated I never signed papers in June 2024, to renew. They asked me to call, This conversation with the representative, is on tape. I did call in July 2024 and stated I do not want to give back my car. I want to keep it. I want every thing to stay the same such as, monthly payment and the low interest. The representative **** no problem. She never said I . had to fill out any papers or sign anything. **** said, no problem, it will be taken care of. Now they impounded my car because I didn't fill out the papers, that they never sent. This is NOT right. They shouldn't be able to do this. Where is my letters? Where is my certified letter? Where is their proof.

  Business response

  09/17/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** christine ****** dated September 9, 2024.  **** spoke with the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  About 3 months ago I mailed my monthly car lease payment to Honda. The *********** lost the letter apparently. It was delivered, but several weeks late. Honda called & emailed me constantly saying my payment was late. I called and made the payment by phone. Then the mailed payment arrived. So I made actually two payments and received a notice after considerable delay, that I owed nothing on their latest bill. So I didn't pay it (again). Now they are emailing me again, with threats to charge "late penalties" if I don't remit a payment - for nothing. When I try calling and listen to their endless messages I get put on 30 minute holds. My ******** both have 820+ credit ratings and have bought/leased cars from the local dealer for over 15 years with never a late payment. We are sick & tired of the vaguely threatening ************** calls over this. We want them to call us for a change and apologize. You may assure them we have bought our last Honda due to this treatment.

  Business response

  09/20/2024

  American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from D Early dated September 9, 2024.  AHFC emailed a response letter to the customer and advised them of what would be required to accommodate their request.  At this point, **** considers this complaint to be closed.

  Customer response

  09/23/2024

   
  Complaint: 22259212
  
  I am rejecting this response because:

  I received an email from Honda, to which I cannot reply. They invariably insist that I call them. I have stated on filing this complaint that I am fed up with attempting to call them, wading through endless messages only to be put on hold for 30 minutes. Due to endless SPAM, I long ago blocked incoming 800 number calls. But I think it is fairly clear that I can express myself quite well in an email. And I made it clear that I have had enough of their computer generated email and phone duns for a payment that was paid twice and was never late anyway. This is not how I would expect long-time customers to be treated. It will be remembered when the car is turned in. 
  
  Sincerely,
  
  D Early

  Business response

  09/26/2024

  American Honda Finance Company (****) is responding to your correspondence dated September 25, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated September 20, 2024.  At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩