ComplaintsforAmerican Honda Finance Corporation
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to express my concern and disappointment regarding a significant issue I have encountered with my 2018 Honda Accord Touring. Recently, I experienced a problem with the light unit blowing out due to condensation. This cost of the repair I was quoted was $1600.00, which I find unreasonable considering the vehicle's age and the expected durability of this component. When I purchased the Honda Accord Touring, I was assured of the vehicle's reliability and quality. Additionally, the dealership indicated that components such as the light unit should last at least 10 years under normal conditions. However, this has not been my experience, as the light unit failed prematurely, leading to a costly and unexpected repair.When communicating this concern with ****** at Honda ************* she refused to address my concerns and advised me to contact the dealership directly. I have purchased five Honda accords, and this will be my last.Business response
09/11/2024
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on September 9, 2024. We appreciate the opportunity to respond to your concerns.
In your complaint, you mention the vehicle light unit blew out due to condensation.
Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. **** was not present at the dealership during the sales negotiations and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.Initial Complaint
09/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid off my motorcycle and called couple times to Honda Finance for the title. They dont have the title of the motorcycle.I paid off the motorcycle to sell it and without the title I wont be able to sell my motorcycle. Representative from Honda Finance misguiding me by saying I should be able to sell it with a bill of sale(which is not true). This is not a right way to serve your customers.I want my title ASAP or ********************** should give a solution ASAP.Business response
09/17/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***** Saabiq dated September 6, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
09/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been contacted by Honda regarding an account that was established in my name #*********.I have informed Honda threw The 3 Major credit bureaus that I ddnt open such account. My identity was used without consent nor knowledge. Im asking to Honda to investigate and remove my name.I never own this account or had any involvement .Please check the dealership of purchase for video footage.I have not been involved with this car sale or tranaction.I originally reported the fraud on7/6//22,case number 893901-22.I therefore amended the police report,after the Honda account on 7/1/2024 and listed the Honda account .This account been sent to two different collection company and they been notified.I attached the Police Report.All my info was being ******* name,social,date of birth and job.I own ******************************.....Business response
09/16/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ***** dated September 5, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer response
09/17/2024
Complaint: 22245578
I am rejecting this response because:
Sincerely,
******** *****Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called Honda Finance to get clarity on a payoff. Because previously on 08/03 I was given a certain amount that was due on that day. The analysts I spoke with told me I owed the 611. Then when I called back on 08/24 I owed an additional 170. I spoke with a gentlemen on 09/04 he said it wasnt interest. That the previous analyst quoted me wrong and to email them the screenshot I had of the website showing the total. I called back because it was taking too long to hold for customer service. I got ******* ( ****** ***** location ). I started off with saying I keep getting different quotes Im just trying to get a sup to review my account and call me back NOT be transferred immediately. For one she was just rude and constantly over talking me. For two I ended up staying on the phone explaining the whole issue again when thats not what I called for. She then proceeds to tell me she cant send my account to be reviewed because she can help me. I told her well you arent helping me. The whole reason Im calling is Im getting different answers about my payoff abt whats owed earlier this month. Yall just did it again today. You and the prev male analyst from today said two different things. I just got off the phone with another analyst 5 mins ago and he said it wasnt interest and now you are saying it is which is exactly why I wanted it reviewed by a supervisor. She proceeds to tell me I need a to give her a reason to speak to a supervisor. So I asked her what is their policy on handling customer complaints I dont have to justify my reason for wanting a supervisor review when Ive already told you why. So she refused to transfer my complaint up. She had way too much attitude for something I wasnt even calling to get into the issue I had with her. Then she says why do you want to talk to them because you arent going to pay it ? Excuse me ? No but I dont have to explain that to you !Business response
09/09/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******************************* dated September 4, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
09/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Honda dealership agent **** ***** said my lease turn in fee would be waived when the vehicle I turned in was sold. Due to my turning it in before the lease ended, very low mileage, and excellent condition, it was sold immediately.I was surprised when Honda Financial Services contacted me and said they were sending my account to collections and reported to credit bureaus if I did not pay the turn in fee. When I shared with them that Honda/**** said the fee would be waived, they said Honda dealership was a separate company and the fee would not be waived.I want the turn in fee removed and to be reimbursed for the $21 bridge tolls I paid because Honda did not remove me as the lessee until after the vehicle was sold. To us (consumers) there is no difference between Honda and Honda Financial. Honda is Honda and one of their employees said the fee would be waived. Please see the attached email communication with the employee and help me get the fee waived.Thank you,******* *******Business response
09/12/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ******* dated September 4, 2024. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer response
09/12/2024
Complaint: 22238344
I am rejecting this response because I have not received the letter Honda Finance stated it would send me agreeing to waive the turn in fee and not sending negative information to credit bureaus.When will they send me the letter confirming their actions?
Sincerely,
******* *******Business response
09/13/2024
American Honda Finance Company (****) is responding to your correspondence dated September 13, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated September 12, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.Customer response
09/17/2024
Complaint: 22238344
I am rejecting this response because:
The business is just stating they consider the matter closed. They have not provided me a letter showing the charges reversed nor a confirmation that the credit bureaus will not be contacted. They said they would provide this letter and they have not. How can they consider this resolved when they have not included written confirmation of their actions to resolve?
Sincerely,
******* *******Business response
10/04/2024
American Honda Finance Company (****) is responding to your correspondence dated September 24, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated October 1, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.Customer response
10/08/2024
Complaint: 22238344
I am rejecting this response because:
1. Honda has not sent me a letter indicating that they have taken the actions necessary to remediate my complaints.2. Honda keeps saying they consider the matter resolved but have not stated in writing what they have done to resolve it.
Sincerely,
******* *******Initial Complaint
09/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with American Honda Finance. I do not have a contract with the collection agency. They did not provided me with the original contract as requested.Business response
09/12/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******* ***** dated September 3, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
09/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In May of 2024 I, ********* Campos ****** received a letter by mail stating that my car (a 2007 Honda CRV-V, had an urgent safety recall. In this letter, it was said that the Honda dealer would perform the service for free, and if the rear frame of the car could not be repaired Honda would repurchase it. On June 11th we took the car to the Honda dealership ( classic Honda) in ***************. There they stated that the repair could not been done and they said that the car was unsafe to drive.Since that day, my wife and I have been trying to solve this problem with American Honda. We have contacted them many times and after a number back and forth calls and emails with the dealership and American Honda ,finally on July 29th we scheduled an appointment at the dealership in ******* so they could inspect the car again; take some pictures, and send them to the Tech Line of American Honda. Since then, we have been in touch with American Honda through calls almost every week and they also stated that I shouldnt be driving this car. Unfortunately, there have been no updates , and they dont seem to understand how important is to have this issue solved. My wife and I share this car, yet we are constantly risking our health driving it as Honda has not purchased the car back as they said they would in the corporate letter they provided regarding the recall if it could not be serviced and have not provided a temporary vehicle either. We are risking our lives every time we drive. It is now September 2nd, and Honda has yet to remedy this situation.Business response
09/05/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ********* ****** dated September 2, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer response
09/11/2024
Complaint: 22230588
I am rejecting this response because: This letter did not solve my issue. I did not purchase or finance the car as the letter stated. Looks like there might have been a misunderstanding. I bought the car from my grandfather and I had gotten the letter for the recall. Its been 2-3 months since Honda has replied back to us. The recall states that they would re- purchase the car if they couldnt fix it (which they couldnt). The car is dangerous to drive stated by the Honda technician and multiple representatives at American Honda. The case number for the recall is ********. I hope they will be able to solve this issue and find the information needed. Driving this car is risking my life and the life of others on the road. The trailing arm can fall off due to the rust and can cause injury to myself, my family, and other families on the road. This is the only vehicle I have and I hope Honda can help solve this issue for the safety of everybody. I have attached the recall letter and the notes from the technician once again. The case number is ********. Thank you and God bless.
Sincerely,
********* ******Business response
09/13/2024
American Honda Finance Company (****) is responding to your correspondence dated September 12, 2024 via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated September 5, 2024. At this time **** considers this issue to be resolved. If you have new information to share,please provide it to us and we will be happy to investigate further.Initial Complaint
08/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business illegally entered my social security number without ********** I did not give permission for my credit to be ran under any circumstances , they advised a soft pull was only necessary but it would not be an inquiry on my credit report. I asked repeatedly and I did not file an application, and was advised the soft pull would be for a co-signing elgilbity to see if it was possible for the individual to have a co-signer.Business response
08/29/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ************************* dated August 24, 2024. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi. My name is ******************************************** and I am reaching out for some assistance. My husband and I have two vehicles financed with HFS. I hated to go this route because Honda has been good to us during our times of need. They have allowed us to get caught up and went out of their way to assist us. I am reaching out because I have been unable to reach them on the phone. We were recently affected by Hurricane ***** as we are transitioning to ******** GA to help take care of my in-laws. We have been down there for the last 6 months, but come home occasionally to check in. We are needing assistance with our options for this disaster. We were in an area that was flooded and we had to transition to another area which in turn had us get behind. If someone could please reach out to assist us with the options that we have we would greatly appreciate it. It is difficult to get someone on the phone and/or the hold times are long and we are not able to stay on hold that long. Looking forward to some assistance. Thank you.Business response
08/30/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******************************************** dated August 23, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Initial Complaint
08/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ne** a member of HFS Corporate to reach out to me. My cr**it union ************************************ recently bought out my vehicle lease that I had with Honda (2022 Civic). When my cr**it union had sent me the title/bill of sale/odometer statement paperwork, it was not fill** out fully. I was told to send all of the paperwork back to Honda by one of your agents so it could be correct**. I was also told that I could be refund** the $50 amount that I paid for the paperwork to be Overnight-** to Honda.The paperwork (title, Bill of Sale, Odometer Statement) was deliver** to: *************************************************** on July 26th - ***** Tracking Number ************, sign** for by Y **** I have call** HFS customer service at least once a week to see if there has been any updates as my registration expires at the end of September - so I ne** this paperwork back ASAP. They told me that unfortunately the ************** has not even scann** the paperwork in as receiv** or add** any notes with updates. I was also told to email ********************************************* which I have done numerous times; no response back. I also receiv** a case number from one of the HFS agents. Case# *********Business response
08/29/2024
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******************* dated August 20, 2024. AHFC spoke with the customer and advised them of what would be required to accommodate their request. At this point, AHFC considers this complaint to be closed.
Customer response
08/29/2024
Better Business Bureau & AHFC:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
788 total complaints in the last 3 years.
232 complaints closed in the last 12 months.