ComplaintsforEarth Technologies
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
5/23/2024 I contacted the business via the website to purchase a stock surfboard, per instructions on the website. The owner/operator responded promptly, explaining that the item I desired was not in stock, but he could have one made and shipped to my Colorado address in 2 weeks.I followed his instructions and sent a $350 deposit, via Venmo, which was half the agreed upon price.********************* (the owner/operator) received the money and emailed me a computer generated image of the board he would build and ship to me.After this email, the only communication I received was a brief email on 5/23/2024, after the agreed upon 2 weeks had come and gone, the email said "Been swamped mate, (your) board will go out next week."I have requested a refund of my deposit through Venmo, and have sent emails, messages, and voicemails, but have not received any type of response. It has now been one month without any contact. It appears I have been scammed. As I sent the money through Venmo as "friends or family" (I did not realize this was not the best option at the time as a fairly new Venmo user,) I do not have recourse to pursue a refund beyond the request I have already sent.)I understand that issues may arise in the building and shipping processes, but I have not received any sort of communication or explanation for the total lack of contact.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
********************* (aliases include Eco by Ry, ECOSS (San *****), ************************) agreed to give me a partial refund but has since ignored further contact.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Torrance, CA 90501-0117
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.