ComplaintsforBest Deal Tire & Wheel Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Came in to get my tire looked at due to tire being punctured by s**** S**** was located in the outer wall of my tire. I requested to have it replaced but mechanic told me that it would be better to repair and if they replaced it they would just repair it and resell it anyways. Technician also stated that none of there tires are as good as mine and wouldnt last long. Technician already took the s**** out of my tire so I only saw it fit to repair it so they wouldnt sell it to another innocent customer because it is illegal to repair the outer wall of a tire. Going somewhere else to replace my tire. Date occurred 10/14/24 around 3pm for $15 charge.Business response
10/31/2024
We are very sorry to hear about the issue you experienced with your recent tire repair. We understand how frustrating it must be to receive a service done incorrectly, and we sincerely apologize for the inconvenience this has caused.
We are taking immediate steps to ensure this does not happen again, including training and a professional workshop for all employees.
To resolve this situation, we would like to offer you a full refund for the service, and a discount on your next purchase.
Please let us know if you have any questions or concerns. We value your business and are committed to providing you with the best possible service.
Sincerely,
******* *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.