ComplaintsforAl's Transmission

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Failing to honor a certificate warranty after rebuilding a transmission.

  Business response

  12/22/2022

  Hello, This is ************************* with Al's Transmissions in response of complaint ID ********.
  
  The vehicle in question came into my shop 6/23/22 for a transmission overhaul, among other repairs. With any transmission replacement or major repair my shop requires the vehicle to return after 15 days to be double checked and to validate the warranty. Within the ******************************************************************** a front end collision with the vehicle and it would be undrivable until it was repaired. I told him no problem bring it by when ever he gets it back on the road. It returned to my shop on 10-27-22 and had ***** miles since the initial repair. The vehicle had discolored fluid due to an over heating condition. Upon diagnosis I found a p0300 code for random missfire. When the vehicle would missfire as per GM protocall the pcm would shut off torque convertor lock up until the code was cleared or the ignition was cycled. The customer told me he drove it this way to and from school which is approximately 200 miles. We repaired the missfire in our shop and flushed all the fluid out of the trans and changed the filter. I had a conversation with the father explaining that the fluid did not look good and there was no way to no for sure from the outside if permanent damage had be done. When the vehicle left my shop it worked well and I told the father to have the son drive it and hopefully he got lucky and caught it soon enough. The son came into my office I believe around the week of dec 5 without the vehicle to inform me he was having trouble with it. He wanted to know if I was going to warranty the repair. I explained to him that If something failed to to workmanship or a faulty part that it would be covered and if something got burned up due to an overheat or lack of lube condition from the previous problem that  he may have some out of pocket repair. I told him that I didn't have room in my schedule until after the first of the year and to call or bring it in 1-3-23. I told him that there would be no cost to him to get it in and check it out and we would go from there. I told him worst case scenario that I would work with him but I couldn't speak to what terms until I had the chance to check out the vehicle. 
  As of now the same applies, I am expecting to hear from the customer after the first of the year to get the vehicle into my shop and check it out. If the fault is on me it will be taken care of, if not I am still willing to work with him on the repair. I don't think it is fair to dictate terms until we even know what the repair is going to be. What we usually have done in the past in a situation where there is a failure outside of warranty is to have the customer pay for the parts and we split the labor, sometimes we assume all of the labor as a good will, just depends on the customer and situation. I take pride in my work and stand by it.
  I am disappointed that this is where its at and didn't mean for it to get here under any circumstance. I hope the customer will still bring the vehicle back and give me the chance to repair it. 

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