ComplaintsforInfiniti of Valencia

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle dropped off at infiniti of valencia on 11/11/23 Upon findings by the service technician the 2 maf sensors and ecm are "fried" or shorted out and to their conclusions I am solely responsible or liable for the malfunctioning parts when all i did was clean the 2 engine air filters with simple green and water. We had a conversation on the phone regarding the findings and when I asked the service advisor ******************************* if he or the technician can prove the parts were damaged by me cleaning the air filters he replied by "I don't need to prove anything" I have two witnesses that can verify the phone conversation if needed. The phone conversation occurred on 11/16/23 at 2:31 pm ********** time

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 07/14/23, I spoke to *********************** (service advisor) expressing my concerns that damage was done to my vehicle while under service at Infiniti of Valencia. After receiving my vehicle from the dealership, I noticed there were a number of deep puncture/scratches across my center console cover. There was also damage to the front bumper plastic retainer. ***** responded that the claim was ridiculous and that he was going to have his manager call me back. After sending a letter to ***************************, on 07/21/23, I received a voicemail from ****** acknowledging my claim. On 07/28/23, ****** agreed to fix the damage and mentioned he would be in contact to schedule an appointment. On 08/16/23, ****** left a voicemail stating that he had not forgotten about the issue but was still working on getting a loaner vehicle for the repairs. On 10/04/23, I called ****** and he mentioned that he was going to schedule me for later in the week and that he would call to confirm. I never heard back from ****** again. I left him two voicemails (10/18/23 and 10/23/23).

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 2, 2023 I took my vehicle for service. I was greeted by the service advisor *********************. I explained the issue. The service advisor went to the back, and then returned with the mechanic and was introduced as ****** I then explained to ***** what my issue/concern was. ***** then advised we should go for a test drive so that he could experience the issue for himself. I agreed, while on the test drive and explaining my issue. I became uncomfortable with ***** as he started to raise his voice towards me, I asked him to return to the dealership. When we arrived, he parked the vehicle and I stated I would go speak with ******* and proceeded to walk into the building. ***** got out of the vehicle and challenged me to fight him by shouting "Why don't you come over here and handle this like a man." I set a service appointment to resolve the issue with my vehicle, not to fight! The service manager briefly spoke with me and said he would ******************. I also filed a complaint with Infiniti consumer affairs and was provided case#********. They advised I reach out to the General Manager to this Dealership and provided the general manager info- *******************. My wife called the dealership and spoke with the sales manager by the name of *********** stated ******************* was their HR, not the general manager. My wife left **** a voicemail requesting a return call. We have yet to receive a response. We set a service appointment due to the issue with the vehicle hoping this can be corrected as we are still under manufacturer warranty. I did not expect to be challenged to a fight. This is very unprofessional! The issue with the vehicle was not corrected.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Bought a car off of dealer Infiniti of Valencia and was given the purchase paperwork that we signed with the wrong vin number of a car we did not take off of the lot. We recently found out about 3 months ago due to requesting all work paperwork for the car we have been servicing with them. They had two vin numbers down for us and looked at our original paperwork and it stated wrong vehicle vin number. We were advised to inform you of this situation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩