ComplaintsforAJR Watch Repair
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a german quartz watch in to replace the battery. It was ticking once every 2 seconds indicating need for a new battery.The employee, ***** took it apart and replaced the battery. The watch quit working. He was unable to get it to work again. Eventually he got the watch to ****, the owner.***** told me they were unable to repair it. Supposedly they sent it back to junghans for repair. ***** told me that ******** said the watch has no repair parts available for it. Think this was around at least 6 mo.***** recently called me to tell me the The owner **** said i brought the watch in broken, not working. Not true. The owner **** is a *****, dishonest. This is a $800 watch they broke. It was a high quality german watch. They need to give it back to me, and replace it with a new one of similar value.The 2 employees are good people. The owner ****, is a ***** . I have spent a lot of money there resizing bracelets on watches. Only a couple of batteries. I have been a very good customer, but i have had it with their owner. Please help me with this theft of my watch.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.