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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product on May 3rd that had shipping of 5-7 business days. The product has STILL not shipped AND I tried reaching out via the support email and have gotten zero responses.
Business response
05/22/2024
Hi ***********, Your order has already been refunded last week on May 17 and then it takes your bank a few days to process it. Please check withe your bank for more information.If you would like more details, please send us a msg at ********************************Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchase date: Nov. 26, 2023 Item Purchased: Apple Watch Series 2 42MM glass replacement.Received the product. Phone Remedies does not offer any instruction on how to replace the Apple Watch glass. Instead, they instruct you go to ******* and view how-to videos from other people/vendors. The one link they did supply to their website could "not be found." The ******* videos use different supplies. In addition, Phone Remedies does not provide the supplies you actually need to replace the glass. I sent an email advising how disappointed I was in their product and support. They refunded me the purchase price. However, trying to fix it with these "other" videos ruined my Apple Watch. It's now dead. This is unacceptable.Business response
12/14/2023
Hello, We regret to hear you encountered an issue with the repair. Successful repairs depend on the nature of the damage of the device and the skill of the repairer. We have already refunded the price of the repair kit but we also can also help you further in ***********. Please send us a message at ********************************.Initial Complaint
06/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
i purchased on june 1st, with the thought the business would be legit and that they would honor there falsely advertised quick shipping. i spent ***** on a iphone 11 pro max ***** screen. as of june 2nd it is posted that my order is pending acceptance to a **** facility in ********** ********** as of june 10th it still says the same, pending in ********* at the ****. i have only had this type of issue with shady or dishonest conpanies so i am seeking a refund for my cash and moving forward i am not interested in this product anymore. i have already fixed my phone in the time waiting for this bogus product so i want my money back. i emailed the company with no response back as of yet. my order number is #*****Business response
06/12/2023
Hello ******,
It does look like there was an error on the tracking number we sent you. Here's the updated tracking number: 9400111206215882340173
The order is nearby so you should receive it in the next day or two.
Thanks for your patience.
Business response
06/12/2023
Hello ******,
It does look like there was an error on the tracking number we sent you. Here's the updated tracking number: 9400111206215882340173
The order is nearby so you should receive it in the next day or two.
Thanks for your patience.
Customer response
06/15/2023
very sloppy to provide an incorrect tracking number if that is in deed the truth. I no longer want this product nor do o trust the legitimacy of this company.Business response
06/16/2023
Hello, Thanks for your response, we see that the order was delivered on June 12. Please let us know if you did not receive the order. Here's the tracking number again: **********************
You can reach us at ********************************
Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This compliant is against phoneremedies.com and ***********************. I sought a Do it Yourself solution to my cracked android glass. I found a website offering a product called ******* Pixel 5a 5g Glass Screen Replacement Premium Repair Kit". The minute I attempted to remove the existing shattered glass with the guitar pick (plastic pick included in the kit), the phone lost UI functionality. Proving that the entire *** unit needs to be replaced, as the glass is glued to the **** Separating the glass from the *** without damage to the *** is 100% impossible -contrary to the false claim of the retailer which claims that the glass can and "will require to be separated from the ***" to perform the repair. The claim of separating the glass from the expensive *** unit is bogus. The retailer is misleading unsuspecting consumers to opt for a quick, less expensive trickery which is not possible. This practice amounts to highway robbery. This business should be stopped, lest this ******** continues to deceive online shoppers. The internet is a dangerous enough. The swines have to be in check, that is why shoppers resort to Amazon and due without the weasels and trickery.Business response
03/21/2023
Hello, We regret to hear you encountered an issue with ***********. A front glass replacement can be done on a device but it does have an increased level of difficulty. In our description, we do state that there is an increased level of difficulty in the repair. We also say in the description that a full LCD replacement is the easiest screen replacement.Customer response
03/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
02/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order 2/13/23 $139.42 amount Received email Oder would ship 2/13/23 @ 5pm Order never released to sip thru **** Order or tracking # shows still in ******** 2/13/23.Email 2/17 requesting update on order. Sent 3 request and no response.Phone number for company does not work.No response to email asking about order never shipping.Requested refund 2/17 no response Called Region back to place a claim against charge.Company is a scam Thanks ****Business response
02/20/2023
Hi ****, Thanks for reaching out to us. We have reviewed the order and see that the shipping method selected is 3-7 business days. **** is not updating tracking number for all orders at this time. This may make it appear that we have not shipped the order but we have. Please allow a few more business days to receive the order. I have been informed that you are in contact with one of our employees and they are keeping close eye on the order. Thanks for your patience:)Customer response
02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.