ComplaintsforSidewalk Spirits
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 12/7/2022, # ***** to be delivered to my son in law in *********. Never delivered. Credit card charged immediately. 1st call to business (NO ANSWER) 2nd call to business- "I can't help you. The person who can help with online is not here. Call back") Online help-4 times-stated order #, no delivery; inquiring as to when order will be delivered. online portal asks for email (which I gave 4 flipping times); states that I will receive an email response and a response on the site. I HAVE RECEIVED ZERO COMMUNICATION OVER A THREE DAY TIME PERIOD. The Most POOR service ever. Zero satisfaction. Zero communication. They have my money-I have ZERO.Initial Complaint
10/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a gift to be sent to my address. Product was a bottle of bourbon at $120. Paid for *** expedited shipping. ETA was 9/9. On 9/11 it was reported by *** to be damaged. I contacted the company and they stated via email there was nothing they could do. That *** needed to have a claim filed. I then filed the claim. They sent the claim to the company which I received confirmation of.Initial Complaint
06/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a bottle of whiskey for my father for father's day from this business on 6/2. It never shipped. I have followed up multiple times with the company for an update and I get a "we are working on it" as a response. After a while of it not shipping, I asked for my order to be canceled twice and was ignored. It's now fathers day (6/19) and we haven't received the product. I asked twice to cancel my order due to it taking so long to ship and was ignored both times. This company seems like a scam to try and take your money and not send you anything.Initial Complaint
06/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
***3/6/2022 - I put in an online order with Sidewalk Spirits Order #**** The Dalmore 12-yr old Highland Single Malt Scotch Whisky 750 ml $82.92, including shipping and a package protection insurance To be shipped to my son (also named *********************) in *******, ** ***4/12/2022 - I found out from my son that he never received the package. Based on the tracking information, the package was delivered on 3/10/2022 and since my son was out of town, the package was left with someone named F. Doir. My son does not know any such person and the required signature block in the tracking information was blank. The delivery company was GLS, tracking #******************** ***4/12/2022 - I sent an email to Sidewalk Spirits and asked for their help in resolving this. They responded directing me to contact the courier GLS directly and then tell them what they said to do.***4/12/2022 - I called GLS and they could not explain why there was no signature, as required. They told me that if we wanted to put in a claim, the shipper (Sidewalk Spirits) would have to do that, rather than me.***4/12/2022 - I emailed Sidewalk Spirits to inform them what GLS told me, and I requested that they send my son a replacement package since I expected the claim to take some time. Sidewalk Spirits refused my request and told me to be patient while they followed up with GLS and went through their process. I agreed to be patient.***4/12/2022 - Sidewalk Spirits then threw it back on my lap and told me to get some documentation from GLS to support their claim. I told them I couldn't do that since GLS had already told me that they could not deal with me anymore and had to deal directly with the shipper. I never received a response from Sidewalk Spirits and I decided to just give them some time to handle this.***5/18-19/2022 - I sent two emails to Sidewalk Spirits asking for status and didn't get a response.***5/28/2022 - I emailed Sidewalk Spirits and told them I will report them if no response.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.