Business ProfileforJulia Lee, DDS, Inc. & Associates

I took my daughter to this dental place on 6/5/2024 to get dental braces and they gave me an estimate that was way too expensive. The amount is $7,200. However, this provider is contracted with Delta Dental Insurance (my insurance) and Insurance only allows them to charge $4,086. The insurance pay $3027 and I just need to pay $1024. During the visit, I told Dr. ******************** about my insurance coverage and I told her the estimated cost that I think that is going to be. Then she said you also have to pay a certain amount for the dentist's knowledge as well. I said well it should all be covered in the treatment plan that is going to be authorized by the insurance. So, I requested the service coordinator to request the pre-authorization from the insurance, and when they request the pre-authorization, dental insurance will limit the amounts that they can charge. Then the coordinator told me that insurance will not cover the expanders, and I checked with the insurance company and they told me expanders are included in the treatment plan, and it is not a separate billable charge. Their estimate also had a fee for the records but did not specify the amount. The insurance company also informed me that record fees are covered in the treatment plan, and it is not a separately billable charge. The coordinator told me that they requested the pre-authorization on 6/6/2024(she said that over the phone) and I was waiting for the pre-authorization. Since I did not hear back from Delta Dental, I texted her on 6/12/2024 and asked when she requested the pre-authorization. Then she called me the same day and said the Doctor no longer takes any orthodontic patients. They never requested the pre-authorization, but lied to me by stating that they did, and then they refused to treat my daughter because they realized that they could not overcharge me since I knew the rules. I am sure this dental place is overcharging many other people.