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          VCA Encina Veterinary Medical Center has 1 locations, listed below.

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            Business ProfileVCA Encina Veterinary Medical Center

            Veterinarian

            Contact Information

            2803 Ygnacio Valley Rd

            Walnut Creek, CA 94598-3533

            Visit Website
            (925) 937-5000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             Veterinary services pertaining to wellness/general care, specialty care, and emergency/urgent care

            Products & Services

            Small animal prescription diets, Small animal nutritional supplements, Small animal prescription flea/tick and heartworm prevention, Small animal prescriptions, miscellaneous

            Business Details

            Location of This Business
            2803 Ygnacio Valley Rd, Walnut Creek, CA 94598-3533
            BBB File Opened:
            7/14/2006
            Years in Business:
            47
            Business Started:
            1/1/1977
            Business Started Locally:
            1/1/1977
            Business Incorporated:
            1/1/2019
            Type of Entity:
            Corporation
            Number of Employees:
            96
            Alternate Business Name
            • Encina Veterinary Clinic, Inc.
            Business Management
            • Ms. A. Christina Sutu, Operations Manager
            Contact Information

            Customer Contact

            • Ms. A. Christina Sutu, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (925) 937-8519
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/24/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We took our puppy in there to get his ear checked, as he was shaking his head a lot and it seemed to be bothering him. We figured it mightve been an infection. So they took our puppy in and then called us into a room where a nurse mentioned that she couldnt do the exam on his ear cuz hes a high energy dog and he was moving around a lot. She specifically mentioned she was unable to do the proper testing and she would have to sedate him to get a full exam. She mentioned she was able to take a peek into the eye and noticed some bacteria on both and she was going to send some ear wash home with ussounds fine to us and we waited to get billed. When they came with the bill, they charged us for an emergency exam and Cytology earand when we mentioned to the cashier the vet said she was unable to do the exam she rolled her eyes at us and said she was able to do the exam and they were sending it to the labwhich made no sense as the nurse who saw us never even mentioned that part to us. So we were caught by surprise by these charges when they themselves specifically stated that they could not do an exam. The cashier gave some really bad attitude and insisted they did but we have no proof of that. $319 down the drain with nothing to learn from our visit. Invoice attached.
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            Customer Reviews

            1 Customer Reviews

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            Start a Review

            Most Recent Customer Review

            Tanya M

            06/21/2024

            Encina refused to treat my dog due to a misunderstanding of a phone disconnection. I'm appalled that a veterinarian would Refused to treat a dog because of a misunderstanding. Nevertheless, my dog is in need of acute treatment due to the fact that she has extremely low blood platelets. And may die and Encina stated that because my wife hung up ...( her cell phone died) refused to treat her..

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